-
September 2023 by Mike Boyd
I came into the store today wanting a refund for a pair of Floorsheims I had bought two weeks ago. I did not have all the proper receipts, etc even though the policies were spelled out on the receipt and on signs posted at the cashier. I was distraught. I was probably not super nice, either.But luckily for me, Stephanie Bowen was there. She helped me navigate my situation and came up with a perfect solution. Friendly, helpful, and efficient. I didn't even notice whether she was a manager or sales associate, but she sure handled it like a good manager would.Thank you, Stephanie, and thank you Peltz.(Austrian accent) I'LL BE BACK.Mike Boyd
-
June 2023 by Joie Cutliff
I visited the store today and spent 20 minutes shopping and not once was I greeted or asked if I needed assistance.4 people standing around the desk conversing. Horrible customer service However, I was greeted as I was leaving the store. I will no longer shop or refer family or friends to Peltz.
-
June 2023 by Rose Green
Very disappointed with my last visit on 5/23. I have gone here regularly for over 5 years for my Easy Spirit shoes. I need narrow width and they usually have them. This day they had one pair in my size and style, when I tried them on they were labeled narrow but certainly were not fitting as narrow. I explained to the sales lady these were not narrow was trying to show her if I put next size up in narrow you can clearly see they fit. She acted like she did not want to hear it or I was crazy. So I went to two other stores no luck. Went back to them and asked if they would order me a pair and was told no they had a pair. I asked if they could check Clearwater store they had them went and purchased them and indeed those fit as narrow should. Went back to Tyrone to let them know and again acted like they did not care I had to travel an hour to get correct shoe size. It obviously was mismarked as the Clearwater lady said it happens. I just felt like the customer service was horrible and it upset me their lack of service, shoes could not be mismarked. Well, being a long time customer it saddens me.
-
May 2023 by Susan L.
Peltz Shoes sells shoes online, only they take your money, tell you they have the shoes, even tell you the goods have shipped, then weeks later, cancel the order If you can go to the store and try on the shoes, and it is all good, that's one thing, but Peltz Shoes only harms its internet customers. The shipping and delivery charges are very expensive. The quality of 90% of the shoes delivered is worthless. Peltz is a bad deal with unlawful business practices. Avoid unless you can go to a real store and have the goods in your hands that you were able to try on.
-
May 2023 by Jack W
Horrible experience. Have clearance signs on a shoe, didn’t have my size but the store in Bradenton did. So I drove to Bradenton for them to tell me that the shoe is not on clearance that location. On sale at every location including online, but not the location I drove an hour to. Very shady
-
May 2023 by Anne Ryan
Have been coming here for years. They have everything you want & prices are amazing. Customer service is #1.
-
March 2023 by Chris Muncy
This store has went way downhill in the customer service department. You go in and you're just left to figure it out on your own. In the past I have bought 2 to 3 pairs of shoes every year for several years. I went in the store in Saint Petersburg today and was ignored for at least 30 minutes. The lady who did finally decide to offer some help handed me 1 pair of shoes and then left only to never return. I will never spend money or refer this place to anyone again. Horrible customer service.
-
February 2023 by Martha RUSSELL
First time here a new when I walked in I wouldn’t leave empty handed. Bought water proof hiking shoes for Alaskan cruise. Big plus they carry Clark’s.I will be back.
-
January 2023 by Judy Imamudeen (The Joy of Learning)
My Achilles heal got damaged a few years back and so I need to wear certain types of shoes. We found great shoes at great prices- much cheaper than competitors. And the folks were really friendly and helpful. Definitely would come back.
-
January 2023 by Kay Kartz
Peltz always has a god assortment of shoes. Staff is always helpful and friendly.
-
December 2022 by Bruno A. Fernandez
WOW! Today I visited this store for the first time! What a great shopping experience. I was treated like family by James (what an awesome guy!!!). He, and two other very helpful employees made my time at Peltz beyond enjoyable. I was so impressed with their service that I asked to speak with a manager, which I never do. She was also amazing.It took me 50 years to find this store, and I'll never buy shoes anywhere else.Go Peltz!
-
December 2022 by Barbara E
I ordered Unisex size 8 from this company instead of ordering directly from Oofos because I can never get my size in the color Water Drop. So I found this company online and they appeared to have the color I've been searching for but in a unisex vs women's regular size 8. They were slightly cheaper than Oofos website which was a plus. I decided to go ahead and place an order. I received them in a timely fashion but they were a women's size 10 wide. Too big for me. So I called customer service and to my dismay I would end up having to pay for my own shipping and of course pay to print my own shipping label as I am unable to do that at home. Too much time and gas (I live in a rural area every place of business is miles from me) and now I have to pay for shipping? I don't feel I should have to pay for someone else's mistake. I ended up listing them for sale cheap but ended up giving them away to someone who could use them. Customer service girl I spoke to was nice but nothing she could offer me. Never again.
-
December 2022 by Judy Bernales
Great selection of shoes and the customer service was awesome. Franklin was a huge help. He was very patient while I tried on numerous pairs of shoes.
-
November 2022 by Austin Woolf
I had a great customer experience with Franklin. He was very helpful, nice and polite. This was at the Tyrone Square location. This was my first visit to Peltz shoes and I’ll definitely be returning. Thanks Franklin!
-
October 2022 by Kim Hickman
Great service. Great prices. Great selection of high quality shoes. I will definitely be shopping here again!
