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December 2023 by Sandra L.
This bank was fine as BB&T, however, now that it's been bought by a bigger bank, it's TERRIBLE! There's literally NO customer service anymore! I left BOA for the same reason. They just canceled my HSA cardCalled the HSA number and spent 2 hours on hold, went to the bank branch and they couldn't help. I guess it's time to find another bank.
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February 2023 by Google user
I can't remember the name of the young man who helped me, but he was very helpful and kept a smile on his face. Would definitely visit this location again : )
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February 2023 by Parker Peter
I can't remember the name of the young man who helped me, but he was very helpful and kept a smile on his face. Would definitely visit this location again : )
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January 2023 by R H.
1-11-23 Really bad service from bank rep B Gunsby atTruist bank on 38 ave n in st pete florida. I came to branch to investigate possible fraud withdrawal from checking acct, she worked on it but said she would have to call me back later in day. she never called back, and when I called her phone just rings. R Hartley
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May 2022 by Federico G.
Why do you have a drive thru if they can never help you in it? The staff is either beyond lazy or just think they're too good to actually work at a pace that would be helpful to improve guest service. Like the other reviews, go to any other branch.
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July 2021 by Broham P.
This bank has been great to me! Mr. Anthony H is handling so much for me and our family business with a sense of ease and happiness which makes all things feel like they are going smoothly in the right direction. Professional yet personal. The world needs more like this!
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July 2020 by Hamilton F.
I have always liked Suntrust and they have been my bank for many, many years. Well, my gym in St. Pete charged me a membership fee in April of 2020. The gym was legally closed to to the Covid. I thought for sure that my bank would back me up with filing a dispute. I was wondering how I could be charged a monthly membership fee when I would not have been able to go to the gym if I even wanted. Well, I got notice today that Suntrust dispute department is not refunding a simple $10.70! I am livid! Hello! The Covid. It was legally closed. Very disappointed to say the least. I know how difficult it is to close/open another account with a different bank, but after this, I'm willing to do it. Bye bye Suntrust.
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June 2018 by Whitney R.
Worst bank branch ever. Avoid like the plague. Every trip is a disaster. I have presently been waiting for 90 minutes to begin initiating a wire transfer. Drive to any other branch or switch to another bank.
