Went to cash an insurance refund check for my homeowners insurance issued by Truist. It was not an extremely large amount but they refused to cash even though they are the issuing bank. Waited over an hour.
June 2022
Stephanie was extremely helpful in assisting us with certifying bank and other documents for ID verification purposes. The process was complicated but she was very patient and went out of her way to ensure that all of the detailed requirements were met. Many thanks!
November 2021
Tatiana the teller from Suntrust on Central Ave and third was very rude and asked inappropriate questions as I was cashing a check. I have never experienced such rudeness from a teller before. She is ruining Suntrust’s image!
We’re temporarily adjusting services available at our local branches to help maintain the health and safety of our clients and teammates. This includes providing teller services through drive-thru lanes only, in-person visits by appointment only, and select branch closures. Some branches without drive-thru lanes will remain open with enhanced sanitization measures.