Truist

Banks
Hours: Truist, a financial institution, has received a mix of reviews from its customers. While some have had pleasant experiences, such as receiving helpful advice from a staff member about a money market account and appreciating the friendly and accommodating nature of the employees, others have faced challenges with the branch operations. The bank has temporarily adjusted its services to prioritize the health and safety of its clients and staff, including providing teller services through drive-thru lanes only, in-person visits by appointment, and select branch closures. Customers have noted that the parking lot layout can cause congestion in the drive-through, but the staff is generally praised for their willingness to assist and resolve customer concerns. Despite the difficulties associated with the recent merger, one customer highlighted the persistence and dedication of a staff member, Jessica, in finding answers and providing excellent service. The customer appreciated the employee's commitment to their job, recognizing the challenges of finding committed staff in the current market. Overall, Truist appears to be navigating the changes and challenges with a focus on customer service and safety, though some customers have experienced frustrations with the branch operations.

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1. St. Petersburg, Florida