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January 2024 by dustin holshoe
Good place to go they are friendly and they will get you all set up
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October 2023 by BigBrains OnBrad
Fantastic experience. Equipment was available when processing same-day reservation, very clean and well maintained. Location was easy to find and readily accessible. Associate was friendly, thorough and very detailed. Would highly recommend for short term or long-term rentals.
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October 2023 by Gianna Pergamo (Pergamo Paper Goods)
I do not recommend this location. The guy who works there is incredibly rude. I was late for my scheduled 9am pickup and got a phone call. The guy on the phone was nice, and switched my pickup to later in the day. When I got there, the guy at the store would not help check me in. He was furious that I was late for my 9am appointment because it meant someone had to be at the store at 9am. It's a convenience store, so I don't understand why it was a huge issue, but I apologized. This was unacceptable to him, he kept being extremely rude, so I left.The U-Gaul at the Jet Ski rental in Haines is much more pleasant, by the way.
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August 2023 by maricara tate
Terrible. DO NOT RENT FROM HERE! My truck gears were broken we called customer services and him numerous times . And it had us late to my events. Then he charged me a 20 dollars fee for nothing.
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August 2023 by Javier Chacon
Worst customer service ever. I scheduled a pickup for 330 on a Sat, and I happened to get there earlier. I interrupted the counter person lunch at 245, I even offered to wait tol he finished. He was rude right after that for the entire time. Don't know if he is the owner, but real bad attitude. I don't think I heard one thank you. Im providing business for him and he made it seem like he was doing me a favor. Nothing positive. Would not recommend.
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April 2022 by Eddie R
Great staff and equipment, super friendly and helpful. Probably one of the best uhaul facilities I've used!
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February 2022 by Shelli S.
Terrible experience at this location! It literally took about 30 minutes for the front desk guy to process my order and give me the keys to the truck. When we returned the truck, it was extremely clean inside the cab and back of the truck. But they still charged me a $15 + tax cleaning fee. When I called and talked to the same front desk guy about the charge, he "conveniently" couldn't pull up my name or contract number in their system and even asked me if I was sure I picked up the truck at that location. He told me he couldn't help me and that I had to call their 1-800 customer service number. I called that number and there was a 40 minute wait time so I emailed them instead, told them the problem and asked them for a $15 + tax refund. Their response was this: On Tue, Mar 1, 2022 at 9:48 AM Service Email Team
[email protected] wrote: Thank you for reaching out. I do apologize for any inconvenience. Our minimum cleaning fee is $25. However, I do see the location charged less than this per dog hair/fur in the cab of the equipment, seats and floor. The charge is appropriate for necessary cleaning of the rental, and does stand. -- Thank you, Christopher Schroeder U-Haul Customer Service And my reply was this: "Your company should let people know upfront that you also charge a minimum $25 cleaning fee. Funny how that was never spelled out anywhere on your website nor was it communicated to me by the CSR when I picked up the Uhaul. To charge $15 + tax to "clean" literally a speck or two of pet fur is pure greed. If that's what your company needs to do to stay in business, more power to you. What's interesting about this charge is that I've used UHaul numerous times in the past and have never been charged a cleaning fee upon return. I know $15 isn't a lot of money, but it's the principle of the matter and that's what I stand for. #principle" Just another example of bad business practices by a $4.54+ billion company. To add insult to injury, I tried 2x to post this same review on U-Haul's website and received this error message: There was an error processing your request Something went wrong on our end. We've made a log of what happened, and will fix the issue as soon as possible. Please try again in a few minutes. How "convenient." I bet if I posted a 4 or 5-star review, there wouldn't be an error message.
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February 2022 by Katherine Nicks
Lazy unprofessional employee acted like he did not want to wait on any customers not typical uhaul many selections of you can get waited on no one in line just guy hates his job and it’s apparent
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November 2021 by Shawn Beaus
Terrible.. old guy running the place was rude to me but was almost thrown through a window for talking to my girl the same way.
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November 2021 by Sherye Jones
Nice service
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October 2021 by Kelly Artsy Birdlady
Great staff, clean, reasonable, professional.
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September 2021 by Pedro Vazquez
(Translated by Google) It's in it out !!!(Original)Ez in ez out!!!
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July 2020 by Kevin Hawkins II
Vehicle was clean and efficient. The rental was quick and easy. The return process was even quicker. Owner was friendly and knowledgeable. Would definitely use this location again!
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October 2019 by Claudio Lopez
Take too long to open
