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February 2024 by Justin Semenza
Horrible customer service. It really felt like I was bothering them completing my very simple task. Plenty of other places to go to in this city, I'll never go back here.
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February 2024 by Jessie B
Absolute worse service since the new manager has taken over. He talks down to customers and claimed I needed to provide packaging for my order that was free to return and had its own package. I told him it has a slit, you can tape it. He proceeded to embarrass me in front of other people and say it causes more work for them. I don’t feel comfortable going back to this location.
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February 2024 by Randy Rivas
Very clean and orderly. Prices are a little higher than hoped forf.
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January 2024 by dewie masho
Great staff. Very polite and knowledgeable
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December 2023 by Gage Gansen
Tall guy was so disrespectful. We were there by 620 because it said 7 was when they close. It wouldve took us five minutes to finish and he snarkily said we open at 8 tomorrow. He made another customer super uncomfortable by yelling at her. This guy is rude EVERY time we go in and needs to find a job where he dosnt deal with normal people since his life is clearly so miserable he cant have common civility.
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December 2023 by Nicholas Dries
I had shipped multiple large items including a Specialty fridge, the store owner and team packed and shipped it with no damages. Also helped me through a claims process that took a little longer than expected, not the stores fault, but the owner was there to help me through all the steps when needed.
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November 2023 by Kimberly Martin
I enjoy using this location because of the customer service. Lewis is ALWAYS pleasant. Even with long lines they are as expeditious as possible and you are always greeted with a smile. My favorite location hands down.
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June 2023 by Sabrina Sweeney
Store is always packed. Lewis is such a huge help and a great multi-tasker. He’s friendly, knowledgeable and patient. Thank you Lewis!
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June 2023 by Toni Brooks
It’s one thing to charge a few cents per paper to print but to add on a 2 dollar service fee? UPS are you ok?
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May 2023 by RJ B
I’ve been going to this store for years their always helpful and efficient plus nicer than the US post office people.
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February 2023 by Austin Mendez
First off, great customer service. I had Zander, a stud of a young man, help me through my first shipping process flawlessly with great communication letting me know how it all was going to work. Second, unfortunately I didn’t get her name but a very sweet woman was also hurrying to help everybody she could all by herself for the first 5 mins of my visit, communicating and apologizing for the wait. Very professional and kind folks who do their job the best they can, with as much care as possible . This is now my primary UPS .
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December 2022 by Tyresha Newkirk (Tye)
This store is horrible! I took a package there for a return to Amazon and somehow my package disappeared. I received a receipt for the package but the package was never returned to the seller. Now nobody at the store knows what happened to my package. I called and spoke to a young lady on 12/28/22 she was very rude and wasn’t helpful at all she also refused to give me her name. Horrible customer service!!! Something has to be done about my package that mysteriously disappeared and the way I was treated.
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December 2022 by Dave Crawford
Absolutely terrible customer service. The black guy with the dreadlocks is finally gone.. he was the worst...so I thought I would give them another try. New young blonde kid... just as terrible.... the older woman is nice but seems overwhelmed. If you are a business customer do yourself a massive favor....go elsewhere.. this isn't the store you need..
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November 2022 by Beth Gibson
I absolutely love coming to this location!! It's under new ownership as of 6 months ago and the new owner is doing such great things! Every staff member greets me with a smile and goes above and beyond to accommodate me.This last visit I didn't realize my return required me to pack my own box. I was happy to take it home and repack it and bring it another time. The staff was so helpful and said they had boxes there that I could use at no fee and would pack it for me. That is amazing customer service!! Everybody here works so hard and is so awesome! I just wanted to say, if you have a choice between different UPS stores choose this one!!
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September 2022 by Charlene L.
I would give this store 0 if I could. The staff is not friendly. I went there a few times to know the type of service you get. I started driving further to avoid this store‼‼I had to wait for an employee to go take a break and come back. Then one of the employees could be store owner didn't know what he was doing was unable to print a receipt and suggested it was ok not to have one so if my package is lost I wouldn't have proof it was dropped off‼ then you go sometimes and its closed during operating hours‼ Avoid this store‼
