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August 2023 by Melissa L.
You should watch your banking rewards membership. I have been here for 15 years and suddenly my catalyst membership changes monthly. One day I have benefits, the next day I don't. How is anyone supposed to keep up with it to utilize the benefits if it changes every month. Apparently, I was a higher ranked member when I couldn't pay my bills and now that I do, I am a "general member", Complete bogus! I have heard of others having issues, but I always blew it off because I never really had issues.
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August 2023 by Jose Cruz
The stuff is very nice I have been a member of usfsp Bank for 11 years
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July 2023 by April Bradley
Audrey is an amazing asset! She is always helpful and very reliable. Audrey looked out for my best interest as though she was doing work for herself. I can't thank her enough.
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July 2023 by Marco Liotta
This branch is amazing! Misty Mack and Amie were super helpful and friendly. I feel the growth of this branch. Wishing all the best
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July 2023 by Doran C.
I have struggled with the USF accounts for years and years. Now I find myself in a position to refuse any further payments on my CC due to your system/your people's failures. I disputed a charge months ago. Submitted all docs as requested. Got confirmation. Today get letter saying dispute closed for lack of reply by me. I called CS, on hold for the usual 30 minutes, and got no resolution. They are going to "reopen" the dispute. Not good enough. It's $1070 of my money you are making money on. As a result of your failures. I will no longer make payments on the account...you will lose over $5K. Never to be paid. I'm 76. This is elder abuse and will be reported as such. And I will be flaming your incompetent organization on all social media and Yelp and Google. Have a nice day.
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June 2023 by C. M.
I’ve been banking at the USF St. Pete branch for several years. The staff pleasant and easy to work with. It’s a bonus if you are able to work with Amie at the front desk. She consistently delivers high quality efficient service with a smile.
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May 2023 by Benjamin Pazian
Always a pleasure going to this branch!
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May 2023 by Ryan Pope
Quick, courteous and efficient service.
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May 2023 by Harriett Fletcher
Audrey?, Misty? and ?Amie. Those ladies are very friendly and always very helpful. Every time I walk in the credit union they will assist me very quickly. I love those ladies!!! All of them are sooooo sweet...
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May 2023 by Q Rouse
This is the first financial institution that actually helped me. Audrey, has been a tremendous help in helping rebuild my credit an get me back on track to financial freedom.Misty, has been very insightful and knowledgeable. And Amy, even though she is new to the branch she is super friendly and is very professional at her job, she is definitely an asset to the branch
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May 2023 by Moses Holmgren
Audrey helped me with my car and all my accounts. She is the best!!!!
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May 2023 by Sharon Barber
Friendly, experienced, efficient, knowledgeable staff.
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May 2023 by Ian Silverman
Great service
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April 2023 by J Z.
This is an absolute abomination of a credit union. They truly do not care about their "members". Got a loan from them (not my choice) in 2020. I lost a job in that time and rather than truly work with me, they allow me to keep falling behind on my payments. I have racked up almost $500 in late fees and haven't been able to catch up. If you need to ship a payment, they want tons of paperwork and for a committee to decide your fate. Rather humiliating. When I had a previous loan with Nissan, they allowed you to take a skip a pay up to twice per year without penalty. If you do the paperwork and get "approved", you get to pay a $35 fee. As I said, I'm only a member because my loan got shopped to them. I suggest that if you have a choice, do not do it. Stay far away.
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March 2023 by Jeff E
For legal purposes, details cannot be provided to protect both parties, but I must highlight suspicions of misconduct is worth federal investigations!