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November 2023 by Diana H.
"Candy" is anything but sweet at this location. She is RUDE, AND GRUFF. Plus, she rolled her eyes and sucked her teeth when a young man was trying to learn how to do my transaction. This is not the first time I have had to deal with Candy, BUT it will be my last. There are plenty of other UPS stores in the area with wonderful kind employees.
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November 2023 by Sarah Gonbare
I have come into this store pretty often with my small business I run. I am young in my mid 30’s and the employees are rude. Unless you are elderly. I came in once with a toddler on my hip and a box I was carrying and the “gentlemen” just looked at me and watched my struggle. No one offered to help me. I think I will take the extra miles to my car and go to the Zephyrhills location. Might I add they are very slow too. It takes 15 minutes to check one person out.
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October 2023 by Kayla Roberts
Great customer service, always quick and never a wait! Thanks for your service!!
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September 2023 by Mark Puhalla
Outstanding service! Friendly employees that take time to make your shipment quick and easy! Willing to work with frustrated customers in a hurry!
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September 2023 by Andrea B.
Best service on the planet! I had an issue today where I needed IT equipment shipped back to our office on a prepaid label with packaging added in and after 2 hours on the phone with UPS in India, no one could figure this out. I finally called the store closest to the home of the person sending it and Candy took great care of me, followed up with me, and handled the entire process perfectly. It is hard to get this level of service these days. I cannot thank her enough! Highly recommend when you want exceptional service!
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September 2023 by Arthur Bober
Have been in this store a few times since they opened. The staff is always friendly and very helpful. Today a young lady named Cassie went above and beyond. I am from that illiterate computer & phone generation. Cassie took time out from doing other tasks. She showed me how to convert pictures from my phone to the computer. She was extremely patient and kind. Ensured all got printed out properly for use in a craft project. This store is the best. Keep up the good work.
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September 2023 by Bradt Bjjonson
First impressions are everything. I walked in with 1 prepaid dropoff, 1 customer waiting, and 2 associates. They were only working on completed Amazon returns which in itself is a 1 step task. I was not acknowledged for 5 minutes until another customer walked in. I'm pretty sure this is not what corporate teaches it's franchisees. Please treat all of your customers equally, because you are not always aware of who it is you are giving very poor service to. Had to go elsewhere to ask about printing services and it will cost less, but wanted to give them my business, shame on me
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July 2023 by Jarrica Rankin (Jarrica Rankin)
Love this location. Friendly staff! They are always welcoming to me and my many packages!!! Thank you!!
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June 2023 by Jarrica Rankin
Love this location. Friendly staff! They are always welcoming to me and my many packages!!! Thank you!!
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June 2023 by Edward F.
Why isn't there no notary service available on Fridays & Saturdays?Not everybody is available during banker's hours Monday -Friday.I have observed on many occasions that the notary is out various hours of the day. What i found disturbing today was a young woman talking to a lone male associate today (June 3. 2023) about 11:00 am seeking to have documents notarized.I didn't intend to eavesdrop. But. I gather this woman was in the day prior, and no one was onsite to address her needs. Today she was in, and I hear she made a online appointment.But the notary wasn't there and failed to contact this poor woman that he wasn't coming onsite. The clerk called whomever to inquire whereabouts of the notary and that appointment was there, and then told her that he is sorry for the inconvenience and a notary would be available Sunday/ Monday.Why offer a service that is not staffed?Overall, this store is on the mark, The staff is friendly, affable and professional. And the location is convenient. But the lack of a notary is disturbing when none is onsite.
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May 2023 by Alexander M.
Customer service is terrible... Also on two separate occasions, "conveniently" the notary is out. The only bit of sunshine found here was the older gentleman (I think his name was Lee) who gave me some refreshing honesty and a little chuckle. I think I'll stop going to UPS all together and stick with the failing USPS
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May 2023 by Johanna A
They are always very nice and helpful!
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May 2023 by Randy W
Friendly people and great service
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April 2023 by A L
Shipping items is usually a hassle. The team at the Miranda store are always pleasant and eager to make the process simple and quick.
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January 2023 by Jennifer Wright
Stopped in at this location for the first time today. The staff was super friendly and had me in and out. Store was very well kept. I’ll definitely be coming back!
