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January 2024 by Maria Boden
As a first time car buyer, I was nervous about the process. I had spent the last few months visiting various car brand dealerships, test driving and doing my research. Every encounter with staff and sales was a different one. Out of all the visits, my visit to this Audi was truly different. I had not even planned on visiting this location but decided to check it out on a Monday holiday. I was immediately greeted with a warm welcome and easily helped into test driving different cars I was interested in. I never felt pressured or rushed, even on a surprisingly busier day at the location, and more importantly the sales associate Sebastian was clear from the jump on how the buying process works with this location. I had such a pleasant experience and got all my questions answered well that I ended up returning the following day feeling confident and ready to purchase my car. The afternoon went seamlessly and everyone I encountered was so genuinely excited for me. I look forward to being a continued customer at this dealership. Thank you!
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January 2024 by Tera Viola
Carlos and the team were AWESOME! The customer service is so great. This is my 2nd car purchase from this location because they are simply the best, and I wouldn't shop anywhere else! They want you to be happy with your purchase! The service department is amazing too!
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January 2024 by Stephani Young
From the moment I walked in until the moment I left I was greeted and treated so well. The receptionist was kind and prompt in getting me what I needed. When I arrived Nick Little was prepared. He had both cars pulled up I requested to see and ready to test drive. Nick Little is by far the most enjoyable car salesman I have ever interacted with. He was personable, very understanding of my needs and wants. He acted quickly on what I asked for in order to complete the sale. He made the whole process enjoyable up until the very end. I am in sales and I know the work ethic you need to thrive and Nick displayed all of these qualities. I also, would like to mention the finance gentleman I do not recall his name but he was also excellent and very personable. Lastly, I would like to thank Will. After Nick explained to him what my reservations were in purchasing the vehicle he cleared it right up for me and gave me suitable options. He was very knowledgeable through the process and made sure my car buying experience was as smooth as it could be. I was a Mercedes Benz owner prior to this purchase. The Audi customer care from this dealership far surpassed any experience I have ever had at a Mercedes dealership. Overall, it was a great car buying experience and that’s not a statement I would say about any dealership previous to this experience.
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January 2024 by Lisa Marie
My son found the car he wanted at Audi North Oralndo car dealership, and we went on Saturday to hopefully make a deal. The sales man greeted us with a smile, and then it all went downhill from there. He took us to the car, opened the drivers door, started it up, and then stood back from the car with his arms crossed. Didn't go over the car with him or ask if he had any questions, didn't pop the hood or the trunk. Just stood there like we were wasting his time. Then the big question, the price? Would you take $$ this for the car? ...answer immediately was No! Then he asked if we would like to come sit down and see it on paper? We agreed, he brings us the paper with the bottom figure on it and my son asks, would you take this? Without hesitation or "let me go ask my manager" the answer was No! So I looked at my son and said let's take a walk. Needless to say we drove an hour and 15 mins to Audi North Orlando and we were there for a matter of 25 mins. They didn't want to make a deal at all, mind you we weren't asking for them to drop the price thousands of dollars. I feel that they saw a young man (19 yrs old) walk into the dealership with his mother and right away they judged him. My son received a phone call 3 days later ( Tuesday) from a different salesman who asked questions like we never were there on Saturday. He told my son he would call him back and when he did they made the deal. The same deal my son asked on Saturday if they would do and was turned down 3x. Wednesday my son and I drove back to Audi North Orlando and picked up his dream car that he worked and saved up so hard for! We still weren't treated any differently when we picked up the car, we walked in and asked for the salesman, he greeted us, my son handed him a cashiers check, and he handed my son the keys and the owners manual, my son initiated the hand shake, not the salesman, and we walked out. The salesman got into his car which was parked beside my son's new car, and left. The salesman never went over to the car with my son, never asked him if he had any questions about anything. He did ask him if he ever drove anything with this much horsepower? My son answered him honestly with a no, and he said, just be careful. ?. Really?? This was by far "THE WORST" car buying experience I have ever seen. This was my youngest son's first time ever buying a new car,( his dream car) and Audi North Orlando made it "The Worst" experience for him.
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January 2024 by Giovante Fay colon
I recently brought my Q4 E-tron in for service. I was having some issues with charging the car. I had an incident where I wasn’t able to make it to work because of the issue, I went to the dealership the next day to see if they can resolve it. My service advisor Sean handled it with the upmost care and was able to get me in that day even with it being busy. My technician Jonathan was amazing! He was able to figure out the issue and get it resolved, it took some time but it was totally understandable. It was definitely an unusual scenario. But when I got the car back, everyone was super helpful and followed up on the progress with the vehicle. The car now works better than new and I haven’t had any issues since. I’m super pleased with the experience.
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January 2024 by Ken League
Audi North Orlando was great. Much more relaxing experience thank south orlando. Staff was super friendly, and we never felt pressure, only gratitude for our business. Facility is very nice, clean and well organized. Our sales person was Alex and he was amazing to work with.
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December 2023 by Chris Fau
A wonderful car buying experience, from initial order all the way thru delivery! Brandon Cooksey is a great salesman, very good at addressing any questions and he is excellent at communication by giving status updates as he got them. I love my new car!
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December 2023 by Jenn Marie
I recently purchased a fabulous vehicle from an awesome representative named Nick Little. He was professional, courteous and honest. It could not have been a better experience. He even provided me with a complimentary lunch from Panera Bread so i could take my time making selections, it was awesome. Jesus and Natasha were also accommodating. Every single person I spoke with on property was professional and knowledge. Thanks Nick!
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October 2023 by Wendy Price
Excellent to work with!!Audi North dealership was fair in dealing with our trade-in, gave us no pressure and were patient enough to let us have two test drives to be sure. The open concept purchase space was comfortable and welcoming. We absolutely love our new Audi A6, and highly recommend Audi North Orlando and salesperson Roshawn White!
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October 2023 by LoReal Hunt
I absolutely LOVE Audi North Orlando. They are very helpful, insightful, and exemplify what true customer service looks like. Everytime I leave I'm satisfied with work performed. I like that if you want a better explanation of your service needed/performed, they will have a tech to explain to you if "detail". No question or concern ever goes without being addressed or handled in a timely manner.Bryan (service manager) and Jacob (service advisor) are phenomenal employees as well the other employees at THIS location.
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October 2023 by Wendy “Wednesday's Travels”
I shopped for a new S5 for several months, with not much luck on getting any kind of leeway on pricing. I happened to see a car that was optioned the way I wanted at Audi North Orlando and thought I would try again... I was pleasantly surprised, their pricing was better than any other dealership I had previously contacted and they gave me a very good price for my trade. The whole experience was very pleasant and I am extremely happy with my new Audi.
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September 2023 by Jeremy V.
Brought my Audi for service in January- they left off my air filter cover. Big piece to leave off. Informed them two weeks ago, was promised a call back. Nothing. Showed up without an appt Thursday - waited an hour. Was told I'd get a call the next day to discuss and arrange for a filter cover. Still waiting. Filled out a survey for the service visit and mentioned how upsetting it was. Nothing. I'd think this would be a woops let's fix quickly. Guess not. This is not the kind of service I'd expect or recommend. Love the car though
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September 2023 by Carlos H.
Nathalia is the best. Leased my car with her and 3 years later she helped me purchase it. I work remotely and had to do a meeting from her desk which she did not mind at all. My experience with Audi has been stellar at this dealership.
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September 2023 by Miaaa Cruz
My experience at Audi North Orlando was amazing! I was greeted right away and was provided with help immediately. Jesus Quintero helped me with my car buying process. He showed me the car that ended up being exactly what I was looking for. He was very thorough with explaining the vehicle and made sure I knew all the features, and he was very determined at making sure this vehicle would fit my every need. During the discussion part of the process he remained just as helpful. Answered all my questions and even went out of his way to explain things to make sure I really knew everything. He even introduced me to someone from service so that I could be comfortable in every aspect. Everything was in a timely matter and everything went very smoothly. I couldn’t have asked for better help. I would recommend him to anyone buying a car, especially one on your own for the first time!
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September 2023 by Blue Coral
I am very happy with Audi North. I recently bought a 2023 Audi Q5 Ibis color. I was impressed with my treatment, service and over all feel of this car dealership. It feels classy, upper scale without all the high volume pressure other places put on you. Natasha and Brandon were really professional and the reason I bought this SUV. Natasha recommended the Q5 and Brandon answered all my tech questions during the sale. Impressed that he knows F1 too and he let me know Audi has a team beginning 2026. Very impressed with both of them. Audi is an awesome ride and a classy car, well worth the money for all the great handling and tech this SUV has. I won’t hesitate to buy another Audi from them in the future. I only have the car five days and Q5 already feels special. Thank you Audi North for making my experience well worth the money.
