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August 2025 by Duane McShane
Great job as always
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August 2025 by Ashley Stacey
Highly recommend the service center. Normally a very attentive and keep you information the progress of your vehicle.
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August 2025 by Daniel Knight
Pick-up service worked well
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August 2025 by danielle cascio
I had an excellent experience working with Traci. She was professional and friendly. Highly recommend!
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August 2025 by brent springhart
Great customer service
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August 2025 by Cathy Cummings
From the moment we walked through the door of the showroom, we met friendly faces and eagerness to fulfill our every request. Additionally, we felt no hard sell pressure. So far, EVERYTHING has been a pleasurable experience and we are enjoying our new Explorer.
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August 2025 by Jean da Silva Malaquias
I am incredibly disappointed with my experience at Autonation Sanford.
When I purchased my 2021 BMW X7, I bought a cosmetic dent insurance policy for $2,000, with the clear understanding that it would cover any dents.
However, I was recently told the policy only covers dents up to 4 inches, a restriction never mentioned during the sale or in the policy/contract documents. This feels like a blatant misrepresentation, and I’m frustrated by the lack of transparency. I trusted this dealership to be upfront, but instead, I’m left questioning the legitimacy of the insurance I paid for.
I’m now forced to deal with the insurance company and consider legal options.
Avoid this dealership unless you want to deal with hidden terms and wasted money. Terrible customer service and a complete lack of accountability.
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July 2025 by Steven Ashby
Very efficient and timely service. Very respectful and kind with my questions.
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August 2024 by Patricia Stemple
Top notch customer service! From everyone you speak to either in person or on the phone, the associates and technicians who work here have excellent customer service skills. Derek is highly appreciated for his level of knowledge and overall concern with making sure you are taken care of. I look forward to bringing my car in for all routine service for years to come. Thank you all so much!
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August 2024 by G W
Frustrating experience. 1st: Had to leave vehicle for 24 hours for diagnosis. They confirmed what I told them I suspected and needed to order the part. That took 2 1/2 weeks. No follow up from dealership unless I made contact first. Finally told me part was in AFTER I asked for the 3rd time. Part replaced (front wheel bearing assembly). Technician wrote "noise no longer heard" after replacement. 2 minutes after leaving the dealership.. grinding noise. Seems the other Wheel Bearing is bad as well. How, exactly, does a professional mechanic not hear it? When I asked if they even drove the truck after the repair was done the coordinator acted defensive. Weird. So guess what? Next week I have to go through this horsecrap again. Bring it in for diagnoses, even though I know what it is. Then they'll have to order the part, again. And I'll wait two weeks, again. It obvious what happened. I brought the truck in and told them it was the front left wheel hub. that's what they confirmed and fixed.... and never thought to listen to the other side whose noise was masked by the louder failure. Such a waste of time (and they wouldn't order the part in anticipation of the 2nd repair until confirmed).... sigh.
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August 2024 by Donald Jones
I told them what I needed it showed me all the options I ended up buying a Chrysler Town and country my wife loves it the price was perfect everybody there was a great help and I highly recommend buying a vehicle from AutoNation Ford in Sanford
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August 2024 by Henry Gilmore
The service center does an amazing job and they are second to none!
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August 2024 by JG UCF
Quick & reliable. Helps to make an appointment. Been getting my trucks serviced here for 15 years.
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August 2024 by Wayne Thorne
Seems to listen and to correct what the issue is. Helpful regards to recall items. Friendly staff.Do wish there would be updates to the progress of work with without inquiring for it
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August 2024 by Robert Ruggiero
Autonation Ford Sanford has great service department. Its clean facility, with timely and quality service. Knowledgeable service techs such as Greg Jones. Highly recommend this location
