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November 2023 by Daniel Donovan
Friendly staff, no haggle pricing just means they are overpriced and don't care.
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November 2023 by rustminer48
Really nice waiting room just needs to be cleaned. I waited 3 hours for a 40 min service that they scheduled for 1.5 hours. Too slow. My daughter was late, and my day screwed because they can't schedule. They had me waiting for 2 hours before they started my car. Unacceptable.
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November 2023 by HMTZC TV
Purchased the car here in 2020, since then, I always take my car here for an oil change. I normally receive good service but today was the exception. Arrived for my appt and was welcomed by a gentleman which then called the assigned advisor. He reviewed the reasons for my visit. Know that I set the appointment online and added specific notes about it. Right away he started to offer me all the extra services which i declined. He was very “pushy” and tried to intimidate me with potential car failures. Then, he quickly dismissed me. After and hour and half I received a call from him stating that I really needed to have my transmission and brake fluid replaced once again. I repeated myself and reminded him of the wanted services. Then, I asked about the recalls and he stated there are no recalls pending that I already took care of them. I knew this was not correct because I have not taken the car to the dealership for the pending recalls. I also told him that I recently received a text message from the dealer asking me to address the two pending recalls! So there was no way they were taken care of. He then placed me on hold while checking with the technician. He then stated that he would have the technician to take care of the repairs. No proof was given that these were addressed so Iwill be calling back to make sure they did. I felt he was not attentive but dismissive of my requests. His customer service skills were very disappointing.
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November 2023 by Jorge Quiros
Jose castrillon help us with are visit and had a great experience with him. He was very informative and understood what we were looking for. I recommend him to anyone including spanish speaking customers.
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November 2023 by LaLisa
The service representative who answered my call was courteous and professional. He was helpful with identifying the part I needed for repairing my spoiler.
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October 2023 by Chey T.
I often come here to get my car serviced. There is ample parking and I usually don't have to wait long for my car to be attended to. The wait times have improved greatly since post-COVID when they were short-staffed.They have water and usually popcorn to offer their customers while they wait. The restrooms are up to par and the establishment is clean. There is a person to check you into your appointment. An older gentleman approached me and helped me regardless of the mix-up regarding my appointment time. He told me not to worry and that my car would be serviced with no problem.Today, my car was serviced by Jorge Q.A. and he was a pleasure from the start. He explained to me what the codes on my car meant and thoroughly explained each service that I would need, in addition to the price and length of time it would take to fix. He even gave me advice based on my budget on what to handle first and what could be put off.I thoroughly appreciate Jorge and his service today and as a female in a car place, I felt very comfortable and educated with making my decisions. He didn't pressure me to buy anything and I didn't feel coerced. Thank you, Jorge, I will be back again!
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September 2023 by jom jim
Man, I really do not want to bad mouth any of your staff because they are most likely very good at a lot of what they do. But I have never had any luck with you guys.I brought my car today in for a noise the steering wheel makes when I turn it. IT IS CLEARLY AUDIBLE. I was told they could not hear it and could not find anything wrong.Then I told the associate that was bringing my car back that I am not crazy and that it is there, and proceeded to show him. He in the end claimed that it is normal and that it is related to the turning signals and that he also has the same car and it is normal.IT IS NOT NORMAL. Please do not lie to your customers. The fact that you do not want to do warranty repair work properly is an issue you need to take up with Honda and deal with internally. Do not screw your own clients over. I wasted over 2 hours of my day this morning when I could have been doing literally anything else besides sit there and waste my life away for no reason.I am going to send a complaint to Honda but I doubt that it will amount to anything. They are also too busy lobbying millions and bribing politicians against the right to repair.I sound salty, because I am. Brand new vehicle and you guys do not even have the decency to acknowledge the issue I brought it in for. Shameful.Service: Steering & suspension repair
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September 2023 by Daniel Kellow
Gone here a few times and it has never been a great experience but this time was awful! My wife’s car had a service appointment for Thursday morning and was dropped off Wednesday night. We received our first communication that the car was received around noon the next day and after that it all fell apart. We had to constantly chase our service advisor and management to get updates on our car while it was there. We heard nothing else the rest of that day and then Friday came and nothing. Was told they were “working on it” after trying to get updates all day. Finally on Saturday we spoke to a service manager and he let us know that the tech working on our car was off so nothing would happen Saturday, but would have an update by noon on Monday. Monday came around and we couldn’t reach anyone kept getting sent to voicemails or told “they will followup up.” And no update until 4pm that the car was fixed without us receiving any communication prior about what was wrong or an estimate for the repairs. Avoid at all costs!Service: Electrical repair
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August 2023 by Richard S.
You've been Warned...this place is a RIP-OFF...Just got my Freon replenished there..got there at open at 8:00 am my appt time...got the car back at 10:15...and got charged $365.55.....$259.99 for Labor
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July 2023 by Mejias Promo
They schedulled a service appointment for me ( and I mean they, I don't requested, they knew is about the time and they scheduled and email it the appointment). I left earlier from job and drive an hour to be there at the scheduled time and guess what!... They refused to do the service because its 45 minutes before they close. I was there even before the scheduled time!Houston someone is NOT doingthe job!1)Don't you have a report every morning that tells you each day appointments?2) Don't you supposed to noticed that and call the customer to cancel that appointment or even better be ready to help!
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July 2023 by Wanda Wiggins
On behalf of my mother who owns a Honda and had to order Parts from this dealership, would like to applaud this team for their helpful & honest service!Service: Battery
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July 2023 by Giulianna Daniela Colmenares Duque
Good and fast service! Clean environment
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June 2023 by Michael M.
I recently had the pleasure of working with Jose. I was thinking of a Ridgeline, but wasn't quite ready back in March. He was respectful of my time and was not pushy at all about me not being ready. A few months later, I was ready, and Jose was ready to help me out. Very easy process, I got a good deal on my trade in and the Ridgeline. Everyone was great and polite. I highly recommend them and Jose!
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May 2023 by Joy C.
Edit: 6/1/23 another mechanic discovered immediately that an alarm system that should have been removed was messing with the electrical system. It took 3 hours to remove. More $$$ but my auto runs.~~~~~NEED ASSISTANCE WITH AN ISSUEHey Folks, What do I do?I bought my car at Autonation Honda in 2007, to replace a CRV I bought from them 10 years prior and a after that I bought my sons car there too. Im the pinnacle of customer loyalty to AutoNation Honda.Every year for all these years for me and many years for my son, I bring my vehicle in to get serviced and pay the big Honda bucks just to get them "Honda certified".Today I found out they don't stand behind their word in a big way.Today was my 2023 check up. They called and said I needed 4 new tires and a few vents. I didn't try and call tire kingdom and get them cheaper I went with Honda. ($1100) i pay my bill get in the car and my cd/dvd/navigation system/rear camera system doesn't even turn on. NADDA It was on when i turned the car off.Frustrated, I leave the car there AGAIN and go home. They call me and say, they did nothing wrong and its an after market radio so its my problem. I heartily disagree. They put on Brian Peine (prounounced PAIN but of course) who is the head of servicing. I said, look i'm more than a 26 year customer. i have been buying cars from you for 26 years. This one has been services here for 16. Can't you at least pay for best buy to fix it?"NO. lady you've GOT to be kidding me if you think we are going to do ANYTHING for you."how nice.Can you give me a discount?No if you were nice I might.WHAT?????????(running back and forth to your dealership all day in 90 degree weather while you cost me $2200 has made me wonderfully cheery Brian)Besides thatWHAT DOES BEING NICE HAVE TO DO WITH THE FACT THAT YOU BOTCHED AN $1100 NAV/CD/DVD/REAR VIDEO SYSTEM?????sensitivity training that you just cost me $1100 would really be in order here for his career.They have NO SIGNS up saying if we nuke your aftermarket anything iTS your issue. Only don't leave your stuff in your car. I took a video of that.So I just paid $1100 and AutoNation Honda just cost me probably another $1100. and its not the fuses.If you look up autonation on sunbiz.com there are like 10 people who own Autonation. I'm penning them a brief note now. but that won't get me an $1100 system. it will just tell them that loyalty means nothing and ruining peoples equipment also means nothing.but where else do i go to get whole? the NAV/dvd/cd/camera system wasfairly new, was working perfectly until johnny jerkoff worked on my car. and now it's a paperweight.suggestions?also i need a good honda mechanic in the lake mary area. i told them i need all my records and neither my son or I will ever step foot in their establishment again.
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May 2023 by Cat F.
I went here to ultimately sell my Camaro. They were very thorough, courteous, forthcoming and the entire process was pleasant and easy.Mario was super at his job. The showroom is spectacular. They really have some beautiful cars in it. The whole place is large. Ample parking.
