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January 2024 by Kaitlyn Rose
I would give ZERO STARS if I could. Had an appointment scheduled for Wednesday morning- they called and cancelled 10 minutes before the appointment when we were already pulling in. When we spoke to the guy in person when we went back in on our rescheduled date/time he was EXTREMELY RUDE and unprofessional. Talking on the phone with his girl the whole time.We would never come back here and recommend you don’t either.
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November 2023 by Gary Krueger
Each time I waited a half hour just to be able to check my keys in?waiting for my appointment that I had already previously made? Last time I just walked out? Noone even acknowledged that I was present
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August 2023 by Holly Shisler
The Michelin tires I bought are very good and this includes regular tire rotation and balancing every 6-8,000 miles. But trying to make an appointment to rotate tires is difficult as the Auto repair shop doesn't anwser the phone as they are busy working on cars. I live an hour away and used to have to drive to BJ's Auto shop to make an appointment in person but, recently I called and asked for the manager and he made the appointment for me so I don't have to drive down to Sanford to make an appointment. This is fantastic! I am very glad this worked out and the manager was very helpful with this. Yeah!!!
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August 2023 by Alyssa
Benny is PHENOMENAL at what he does. Kind, professional and very helpful. He saved me and my mom when her tire had a flat. He fixed the issue in a timely matter and treated us like a gentleman. Really appreciate great customer since it seems like every where you go now it’s hard to come by. So thanks a lot Benny!
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August 2023 by Mario R.
i purchased tires September 2021 and I have road hazard on them. I get my tires rotated every 5000 miles when I get my oil changed I went into Bjs on Aug 5 2023 to have them looked at because they are bald . The service guy was really nice I believe his name was Robin, there was another guy there but I believe he was new. They were slammed so I asked for the supervisor and I was told he was not in and the store supervisor had to come over. I had already been there an hour waiting and seen the store supervisor twice I wasn't going to have him pulled away again. There should always be a supervisor in the garage! Every time I go there on the weekend they are busy. If there is only one supervisor they need to get 2 and make sure one is there at all times. I still need my 2 tires replaced in the front and I wanted to buy 4 new tires for my other car but I don't want to deal with the bad service, I may just go to Costco. There was a man in front of me he had been waiting on his car for 2 hours and then they came in and said they dont have his tires!
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April 2023 by Laura Ashley
Great installation services. I took an appointment and was cleared up soon.thank you for taking care of me so quick.
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April 2023 by Janice Polascik
Benny was super helpful and extremelynice!..he stepped up and took care of customers when they were short staffed
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March 2023 by Jennifer Garden
Great installation services. I took an appointment and was cleared up soon.thank you for taking care of me so quick.
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March 2023 by Philip D.
After waiting on hold for a while, Miss Shawnte from the Deli department ran over to the water to count out how many were in stock for a product I was purchasing online. Such a rockstar thanks so much Miss Shawnte!
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December 2022 by Leia S.
i enjoy shopping here very much. but like i always say there's always room for improvement.
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October 2022 by S Gopi
Got my tries done and was quick and very respectful guys that work in the tire department.
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October 2022 by John G
I called to make an appointment and the guy says “I can’t make an appointment until you purchase them, not matter what online says, you can come today if you want, but I’m here by myself and I’m building a treadmill”. Very strange interaction, think I’ll go somewhere else.
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October 2022 by Pro Boy
Got my tries done and was quick and very respectful guys that work in the tire department.
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October 2022 by PEDRO MOJICA
Great service installation done as schedule
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October 2022 by Jaciely C.
Bjs always have what we need! I'm also a Costco shopper but BJs locations always seem to have more ethnic variety of items and I really appreciate that. It's also a bit more affordable than their competitors so I get to save some extra $$ using coupons and buying their sale items. This location is clean and very well organized. Service has never really disappointed me with friendly smiles and greetings. One lady even pointed out that I did great with all of my coupons! Traffic isn't usually too bad getting in and out. This location is just located in a better area compared to the millennia location. I usually prefer driving the extra 5 minutes to avoid the traffic.
