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February 2024 by no name
It was good very satisfied with the staff good customer service
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February 2024 by Nick Black
I have bought several cars with John Rousseau's help and he never disappoints in giving me a great experience. He is professional and knowledgeable. Great job John.
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February 2024 by Anthony Chinea
These people are totally disrespectful with the office on vehicles, I brought in a 2013 Ferrari 458 vehicle is worth about $180k. If not more they offered to me $80,000. ? Totally unbelievable what a slap in the face people don’t waste your time, bringing your vehicle to this place!!Again, do not waste your time with this place. You will be there for an hour just for them to disrespect you and try to steal your car.
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January 2024 by Brad Hutson
Fast service. Good people to work with on my truck purchase. Great communication. Good sales lady and good sales managers.
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January 2024 by Yry1979 R
Excellent Customer Service, super fast and easy process.. I’m really hard to get impressed and I’m very impressed:) they are really friendly and professional and I’m in love with my new car.. thank you very much Carmax⭐️⭐️⭐️⭐️⭐️
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January 2024 by Patricia Haliburton
very good
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January 2024 by Bob Litwin
Very professional and prompt.
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January 2024 by nicole storer
Great service, the employees were great
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January 2024 by Dale Hartsfield
Drew my sales rep was great. I also spoke with Kat. Both were professional, easy to talk with and made me feel like a valued customer. (That is not something you get at your average car dealer in my experience) Car Max and it’s people are the BEST!!
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January 2024 by Craig Saunders
They looked out for me after having a bad experience with my first car. They made up for it and I got a better car. I appreciate they went out of there way to ensure I got what I needed. Awesome people who will do anything to help you out if they can.
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January 2024 by Jetro Callison
Excellent from start to finish.
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January 2024 by Jason Nolen
I purchased a 2017 Silverado 1500 from this location. Shortly after I noticed hard or improper shifting and had it in numerous times to get it fixed. They sent it to GM to have the transmission serviced and when I got it back, it seemed better for a short time. I talked to Steve the service manager numerous times about the hard shifting and all he said is the tech didn't see any problems. 16,000 miles later the transmission is terrible and it feels like it's about to go out. They put a bandaid on problems versus fixing them. My wife and I bought a Porsche Macan from another location and have numerous issues with that as well. I won't be buying from Carmax again.
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January 2024 by Alan Richards
Helpful, no pressure, complete confidence building experience
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January 2024 by Todd Hewatt
We purchased a vehicle from CarMax in 2008 and ended up taking it back because head gasket was leaking oil. I said I wouldn’t buy another vehicle from them. My daughter turned 16 and we found a vehicle they had but at another location maybe 100miles away. I called to where it was and asked the woman to walk around the vehicle and look for scratches or dents before I paid transfer fee. She said there were none….so I had it transferred to Kennesaw. 2.5 weeks later I finally called management and said I am out of time do I need to find another vehicle? He said no it’s here….we were waiting on title and now we are waiting on other remote. Went to look and there was a lot of scratches, 1 crease and 1 small dent. Wheels had been resurfaced and wheel paint all over tires. Because of time constraints I went ahead and purchased, the next day battery died in remote, 2 days later battery died in car. The night we brought the car home I noticed a cut in sidewall of tire. I asked them to replace the tires because of the cut and wheel paint on tires and all the other troubles. They said I tell you what we will change them at cost and said $315 a tire. Discount tire did it for me at $290 a tire. I don’t know where the vehicle came from but definitely one of the worst vehicles I have seen on the exterior. Just an all the way around bad experience….i did end up getting crease and dents taken out along with detail at about $550. Won’t do again.
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January 2024 by bert Moore
Thanks Makim in norcross , you went up and beyond 5 Stars Plus
