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November 2023 by virginia taylor
I drive for Uber picked up parts I haven't owned an American car since 1976 bought a Dodge it was a lemon never went back to American cars so I really can't tell you anything about him now if you want to know about Nissan Toyota Hyundai I'll be more than glad to let you know how wonderful those cars are and how they hold up compared to things made in America
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September 2023 by Xyrkie C.
Brought my 5 month old Jeep Wrangler 4xe Sahara forwarranty work due to the steering wheel shaking bad. Thiswas on 9/16. Days passed with no call from the dealer.Finally I called only to be told parts were ordered and theJeep would be ready 2 days later. Those 2 days came andgone and no call. Called again 9/22 and was told moreparts are needed and the jeep would be ready be mondayor tuesday following week. No phone call again from thedealer. I called tuesday at 12 pm and asked that somone callme with an update. Dealer once again did not call. I calledWednesday at 9am and was told my jeep would not beready for 15-20 days. How is a dealer can keep you vehiclefor that long? Something must be done. They refuse toapologize or anything. Just say what do you want us to do.
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September 2023 by Tony P.
Sold us a used Volvo with the service light on saying it was just a minor sensor code, we took it right to the Volvo dealership and found out it would cost over $6k to get the car running properly and safely. When I called my sales ordering to let him know the news he said he was going to talk to the service manager and then never called me back!
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September 2023 by Natalie
Had a great experience today at wafaa beauty . My eyeliner tattoo came out amazing so do my eyebrows microblading. Definitely recommended.
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August 2023 by David F.
Service department has been a pretty big nightmare thus far . Service manager is good but yet to find a good service adviser that does their job . Just got my grand Cherokee back from service after lifter replacement and oil dipstick is bolted to ... nothing . ( this is 3rd trip to fix this issue)All bolts for oil dipstick tube are missing. Smelt an oil smell so figured I'd check oil just to be safe and found dipstick tube just flopping around ... Add that to the fact that service advisers wanted to argue with me till he was blue in the face that I didn't tell them things to properly diagnose my vehichle , to then find in their text system that everything I said was written in a text and video to them and they just ignored all of it , which then I was supposed to pay for . Service manager did get things straightened out with this billing issue but I get to stop what I'm doing ... again .... to go deal with this crap again
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August 2023 by Jennifer P.
I purchased a certified preowned dodge caravan Monday last week. I picked it up Tuesday. Two hours I contacted my sales person that the air blower was making a whining noise. He told me to contact service. He told me they recharged the air and fixed an oil leak, but was unwilling to help after the sale. Thursday the trim on the passenger door flew off on the highway. It was taped on the door. The windshield wipers make a terrible noise. Less than a week from taking possession of the vehicle the dealership refuses to respond to numerous emails to my sales person and numerous requests to call me to discuss returning this vehicle.
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July 2023 by Patrick Ty
I think customer service was good , but when I went in for A/C line repair to my jeep I was quoted after tax around 2k. The newer models require a machine that few places may have. I was able to find somewhere else for close to 1/3 the price. I got my oil changed here a few times and have had a positive experience. This review is for services, I am unaware of sales department.
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June 2023 by Heather Scofield
I feel i was treated with discrimination and unprofessionalism by one service manager here. My experience was so unbelievably awful I am returning my new challenger to the place of purchase to buy literally ANY OTHER BRAND vehicle. And I was shocked when other local women shared their own similar stories with me as this unfolded. These local women, too, had sold their dodge or jeep after experiencing similar situations and said their families have vowed to never own another Jeep/Dodge/Chrysler.
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May 2023 by Heather S.
I feel i was treated with discrimination and unprofessionalism by a.manager in the service department. My experience was so unbelievably awful my husband and I left and immediately traded in my 6 months old Challenger at Chevy dealership up the road. We will never ever ever again own a Chrysler, Dodge or Jeep because of this experience. And I was shocked to learn other local women I know had similar experiences there... so much so that they too sold their Jeep/Dodge/Chrysler with a vow to forever boycott the brand.
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April 2023 by Sue P.
Recently leased a Jeep Wrangler from Suncoast Jeep in Seminole, Fl. I had been a Ford customer for 25 plus years prior. Not anymore. From the second I walked into the Jeep dealership, everyone was kind, informative and friendly. Bob in Sales, such a cool soul. He was patient with me and so knowledgeable. They knew I really wanted to get into a Wrangler. Phil, the GM, what a special man and his story, god bless. Keith in finance was very nice. All in all a great experience I have already recommended this dealership to some of my friends. Thank you all for your kindness, and being so attentive with me. I love my Jeep. THANK YOU ALL!1
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April 2023 by Jonathan L.
There seemed to be a lot of issues and inconsistency here. One person told me to show up and not make an appointment. Then I show up and the woman tells me that I get charged $160 for them to look at my car. I went for a recall on my vehicle which was for the automatic start stop light and the engine light was on, which I thought was connected. Even with the recall, I was still charged the $160 to look at the engine.I dropped my car off at 8am and needed to leave by 1;30pm to get my son. Of course my car was looked at around 1pm so there wasn't enough time for them to do ahh work on it- just enough time to look at it so they can charge me for diagnosing the issues. Really sketchy!The next day I went back at 7:15am to fix the other recommended issues they had for me. I didn't pick up my car until 3pm when they were closing. I was told that I would only need to pay the difference between the $160 i already paid and the total bill, but there was no proof of that different on the bill.
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March 2023 by Jacob B.
Funny I posted a review and was contacted by a man named Tom Harpster (apparently from lithia corp) left his email for me to reach out so I did and it's been over a month and no response/ no phone call. As I read on other reviews and will repeat what's already been said, customer service for this company sucks and it definitely stems from the top down. Very disappointing and disturbing to know that I spent $75k on a new vehicle and the customer service is so poor that I know nothing will ever get resolved for my jeep unless I go to another more reputable dealer to have the issues fixed. Companies like this should no longer be in business.
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March 2023 by Arthur Anderson
I went in for some computer updates on my vehicle. This dealership has made a 180° turn. Everyone there is kind, professional, helpful and service with a smile. Curtis, took care of the service call through the entire process. He was very knowledgeable, courteous and willing to help however he could. We were at the mercy of how the vehicle would accept the download, but, they did a great job of getting the vehicle in and out.
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March 2023 by Keith D. Graham
Everyone I encountered was very pleasant and welcoming.My issue is, with a 730am "express service" appointment, an oil change and tire rotation should not take over 2 hours. This caused me to miss one appointment and I'll need to stay later at work tonight to catch up. Same thing happened last time and I was assured that it was a fluke. Twice is either my bad luck or a pattern.Services: Tires
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March 2023 by Carl cvplow
Had my first oil change on my Jeep and an update for the computer. Very courteous staff and services were provided in a timely manner.Service: Oil change
