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November 2023 by Anissa Sirois
Dolores provided exceptional assistance. She made us, and our wants/ concerns, feel important. She took great care of our needs and provided outstanding customer service. She is definitely the “go-to” person at Floor & Decor.
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November 2023 by Christine Hall
Dolores was a fantastic help in browsing for tile for my house. She's full of helpful info that nobody else offered elsewhere. Polite, spot on, knowledgeable, helpful and your best friend when shopping for tile!
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November 2023 by STEPHANIE RAMOS
Today my husband and I went to the Floor and Decor in Sanford and the minute we walked in I was instantly overwhelmed and clueless as to where to start. Our builder sent us to go look at tile and backsplash options for the home we are building. We wandered around for a few minutes when Cora appeared. Cora was so unbelievably helpful and PATIENT! I honestly cannot express what a great customer service experience Cora provided. Cora is a gem!!!!!
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November 2023 by Cindy Nelson
I can’t rave enough about Myriam. She has a keen eye and tasteful decorative approach. She went above and beyond my expectations. I walked in overwhelmed, not knowing where to start and left feeling confident in my choices. Throughout, She was patient throughout my experience and gave good suggestions to keep everything organized as I’m remodeling several rooms. I highly recommend asking for her when you go.
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November 2023 by Rafael Velazquez
Floor & Decor in Sanford has always been our favorite choice for our home remodeling project needs. And this last purchase was exceptionally good because of the excellent help and advice we received from Myriam Pilcher. She was friendly, patient and very responsive to all of our questions. Gave us valuable input and suggestions that will make our bathroom remodel look even better than we thought. And the prices were great!Thank you Myriam!
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November 2023 by Jesus Sanchez
The wifey and I are undertaking a home renovation and we were directed to this particular Flooring & Decor location (now we know why). When we arrived we were promptly greeted by Marcus and let me tell you he was absolutely AMAZING. He was so patient with us explaining the hundreds of different options for our home. This is a difficult task for any home owner to take on but Marcus made it so easy and actually fun. He listened to us and what we envisioned for our renovation look. He took in all off that information and provided us with a bunch of different options that fit our budget as well as the look we were going for. Marcus has a wealth of information whether it be the product line, manufacture or the actual installation process. My wife and I felt like we were in good hands. Once we picked our all of the material it was Stan who translated all the material ordered into the sqft of product we needed to order. It was a bit of math and number crunching but when we were done it all worked out perfectly. Needless to say when we finished ordering we were relieved. Thank you Marcus & Stan for all of the attention and patience. We’ll be back and more importantly we’ll continue to sign your praises.
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November 2023 by Mariceli Segarra
We really enjoyed the help Marina from the design center gave us when we went to purchase the tile for our new build. She has great knowledge of the products and is not afraid to ask questions in order to ensure accurate answers are given. She was also very kind and a pleasure to speak to. Looking forward to working with her on our future projects. Thank you Marina!
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October 2023 by Jesus S.
The wifey and I are undertaking a home renovation and we were directed to this particular Flooring & Decor location (now we know why). When we arrived we were promptly greeted by Marcus and let me tell you he was absolutely AMAZING. He was so patient with us explaining the hundreds of different options for our home. This is a difficult task for any home owner to take on but Marcus made it so easy and actually fun. He listened to us and what we envisioned for our renovation look. He took in all off that information and provided us with a bunch of different options that fit our budget as well as the look we were going for. Marcus has a wealth of information whether it be the product line, manufacture or the actual installation process. My wife and I felt like we were in good hands. Once we picked our all of the material it was Stan who translated all the material ordered into the sqft of product we needed to order. It was a bit of math and number crunching but when we were done it all worked out perfectly. Needless to say when we finished ordering we were relieved. Thank you Marcus & Stan for all of the attention and patience. We'll be back and more importantly we'll continue to sign your praises.
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October 2023 by Charles Turner
Dolores at the Sanford , FL, Floor and Decor store is a pleasure to work with. Dolores assisted in the purchased of tile material for my home for the common areas (living room, dining room, family room) and bathrooms. She is knowledgeable, helpful, and has great ideas how to match up and compliment the tile pieces purchase. Checkout was simple because she assisted at the checkout line. To cap things off she assisted in loading of the material into your vehicle. During my many visits to the store she remembered my name. That was nice. Thanks for your help. My project is a great success due in part to assistance received from Dolores.
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September 2023 by Anne-Marie Poulin
Marina went above and beyond helping us with 5 different projects. I think she realized we were struggling with decisions and suggested that she spend some time with us which was amazing. she was very helpful and very knowledgeable. we ended up taking care of all of our projects in less than an hour. also her manager Arturo was a great guy. thank you so much.
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September 2023 by Inga Mueller
Floor & Decor has a great selection to choose from at decent prices.They do have a strict return policy. Anything over three months and it’s yours forever. Unfortunately as a DIYer, my projects often run over three months. Now they also have a new caveat, you can only return a full box of tile. I think that really sucks. I’m definitely going to shop other places before I go there next time purely for that reason.
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September 2023 by Ruby D.
We went to the store in Sanford, Fl today, our first time there. Shopping for tile for a new shower to be built soon. A young man named "Cora" asked if he could help us, I said we needed a designer and radioed for one. No one was available at that time but I asked he might be able to assist us. He responded that he thought he could. Why this young man is NOT a designer is beyond me. He was so knowledgeable and patient with us. Took us where we needed to be to shop for 4 different products and inserted his very wise opinions. He scanned all our picks into the system so our contractor can come by tomorrow to pick them up. A HUGE shout out to Cora, we would always ask for him from now on.
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August 2023 by Andra G
Arturo is a manager at Floor & Decor and he is amazing. He spent 2 hours with us just answering all of our questions and walking us through every option, making sure we had all the information we would need for our project. Thank you so much Arturo. Now we are more confident in completing our project.
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August 2023 by Dolgoon Dorjchuluun
The associates were very helpful. Lessli stayed with us the entire time to make sure we got everything we needed. In the front, Emily took her time to get me a credit card. I can see why the team members go the extra miles to help the customers because the manager Arturo was very knowledgeable, helpful and he encourages his team members to do the same. Thank you to everyone who helped us. The store is Great. It has everything you need and it is cheaper than other stores for flooring needs. You will be glad that you came here.
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August 2023 by Joan Austin
I purchased vinyl plank flooring around a month ago. The person that took my order, Gina Conteen, was so professional and knowledgeable. I love my floor and I would definitely recommend this company to all my family and friends. Thank you, Gina, for answering all my questions and concerns ?
