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March 2024 by Jennifer H
spring break and they have one person working at snails pace. not a care in the world. took on average 20 mins per customer. all other companies were moving people quickly. this place is a joke
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March 2024 by 1858 Caesar
We rented from Dollar rent a Car, however Izzy from Hertz and I assume he works multiple kiosks at the rental counter is absolutely amazing customer service, outstanding personality and extremely knowledgeable! Some of the best customer services I’ve seen in years, other agents such learn from Izzy! Thanks so much again! The Walkers ps love this airport!
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March 2024 by Mike P
Avoid this Hertz Rental at all cost! The lack of value they place on their customers is very sad. When booking this rental, Hertz assured me that the counter would be open outside of their regular hours if I included my flight info and our flight was delayed.It just so happened our flight was delayed from 10:55 pm to 12:45 am. When we arrived at the Hertz rental counter, it was closed while all other rental companies stayed open. The agent at Budget advised Hertz left at 1:00 am, even after she commented to them that there would be families coming in, and she’d never leave anyone stranded. (Huge kudos to BUDGET for bailing us out with a rental for the night).I returned the next day after driving 1.5 hrs back to the airport and was told by the agent that it’s their policy to close at 1:00 am regardless of the plane landing because there was no guarantee the customer would show up. So much for pre-paying my rental!Their only offer to fix the situation was to upgrade me to a bigger SUV that I didn’t need, and provide me some points to use on a future rental. Given the circumstances, I’m likely never going to need those! So again, don’t waste your time with Hertz. I’d highly recommend Budget at this airport. Great people, and definitely go above and beyond for their customers!
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March 2024 by Georgie Z
Easy to find. But oh dear, that was a very long walk to the terminal! We walked past all the other car rental returns that were much closer. Was there a shuttle?
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March 2024 by Mohamed Gamal
Amazing friendly service especially by Izzy. Highly recommended professional people with a smile which makes a big difference away from Home
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March 2024 by ROSANNA U
They ALWAYS charge me way more than expected. For the tolls, they have a “Processing Fee” that depending on the amount of the tolls they adjust as they please. Return time 9:00 pm but gate is closed and you have to figure it out what to do. I only rent here when there’s nothing else available and I have President’s Circle Status. Do not recommend
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March 2024 by Philip Snider
Line of 20 people for over an hour when you have to put a time down for car pickup. And only one person working Dollar and Hertz counter. Waited in line larger than the flight was.
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March 2024 by Lauren Purdy
Pick up and return went smooth. I like that they have an employee out there with you looking over the car at pick up and drop off. Ended up with a 2024 Nissan Sentra, no issues.
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March 2024 by Rafael Matos
The manager was fantastic, we had a very bad car from another Hertz franchise in the area and we went to Sanford airport hertz and they gave us another car, they didn't had to, but they decided to help! We are very grateful for the help and will recommend to everyone!
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March 2024 by Will Kirksey
Plane is delayed. Will arrive after 11pm but before 12am. Will we be able to get our car?Update....Hertz sanford does not answer phone (just give up) They do have a representative that stays late if plane is delayed. Said they stay open until 1am for late arrivals. Our plane arrived 1145 and we were able to get our rental car.
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March 2024 by Kelli Kirksey
Will here again. Trying to message with you now.
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March 2024 by Wilfred Chan
Tried to charge me for insurance when I didn't ask for it. Then, tried giving me a vehicle with a center screen that wasn't working. Had to go back to the service counter multiple times. I am still getting charged for more than my original reservation online. Stay away; I would go with any rental service other than Hertz/Dollar at this location.
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March 2024 by Bob
Best place to rent here...
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March 2024 by Evan Schwab
Great service and accommodation.
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March 2024 by Jill Adkins
We walk right up to the counter. Our car was already for us and everyone was very friendly. There was no problems when we returned it.
