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March 2024 by 808 Princess
The lady that helped me was really nice but my hair is ruined now. I just wanted to even my hair to my natural color and get some of the brassiness out of the dyed portion. I even asked if I should leave the dye on longer for the dyed portion and shorter for my roots since my natural hair is light brown/dirty blonde. She said no it was fine to put it all over. I left it for 23 mins and now I have like orangish brown roots and black streaks in my hair. I will have to get this professionally fixed for sure. This will cost me at least $200. :((((
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January 2024 by Martha Soleni
Wrong pick up order and unfriendly staff. Never again
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October 2023 by Linda Gonzalez
Annie is an excellent employee; she is very knowledgeable and caring. She helped me understand all the steps to start taking care of my hair. I wish all the employees were like Annie. I had an excellent experience at this store I will definitely keep buying all my products here. Very clean and organized store.
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September 2023 by Tamar Greenwade
The customer service was top tier Vicky was a big help and it honestly was a great experience overall.?
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June 2023 by Popcorn Scavenger
whenever I come into this location I feel like I'm not supposed to be there. I don't know if I just happen to catch the staff on bad days but I felt like they just wanted me out. At one point I was confused about something and rather than offering any advice the employee just kind of looked at me awkwardly and I decided to just get it somewhere else. The actual selection is fine. I prefer other locations though like lake mary and oviedo
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June 2023 by Giehl Fit
The level of customer service that the manager Annie had was beyond expectation. I sent my husband in with a honey do list and I forgot foils and Ani was so great at her job she made sure that he didn’t leave without the foils thank you so much Annie you are the best now we don’t have to come all the way back to the store for just foils you made my day! You are a hairstylist hero!
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March 2022 by Mariyam Omarova
Pretty organized place. Helpful staff
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September 2021 by Nadine Ali
It was hilarious, the workers,as soon as 3 of us walked in was like we were like some thieves,it was so shameful, they kept looking and following us throughout the store,will not be going back there for sure.
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August 2021 by Carmelo Ortiz
It is a very good place they have everything you need for your hair and very friendly customers service. ?
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July 2021 by Rebecca Cornett (Becci)
These guys are always so polite and helpful. I always enjoy shopping here!
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July 2021 by Molly Sherman
Was in today (6/21) about 4:30, there was a female associate helping customers at the counter and we walked to the aisle we needed. She greeted us kindly. When she finished with her customers she asked us if we needed any help finding anything, we said no and thanked her. She then waited about 45 seconds before asking again and then proceeded to stand at the beginning of the aisle and just stare at us as we looked at dyes. I like to Google photos of results as I look at brands as I like to be informed before I buy. She literally just stood there and stared as if we were doing something wrong. Literally stood there the whole time we were on the aisle... like it was obnoxious. Anyway we go to check out, and she is as curt and as short spoken as possible. I finish my purchasing... I don’t get a thank you. I get the nastiest “have a nice day” possible and another stare. I’m just like... I’m new to the area and I’ve never shopped at this location... so this was my first impression. And also I’m purchasing $30 worth of product at your store. I’m not a thief and I won’t be stared at like one. Will drive further to the lake Mary store they atleast have customer service skills. Yeesh.
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April 2021 by Nagu
I have been to Sally's many times before the pandemic and never have I felt discriminated. It's been over a year since I went to Sally's so maybe under new management. I was giving my daughter a makeover so we got her a haircut at supercuts and decided to stop at sally's for some hair color, before going to the hair color aisle we were looking at some facial products and the sales person came over and asked us if we had any questions, we did ask her a couple and decided to move on to the hair color aisle. We noticed that this sales lady followed us and kept prancing around us the whole time me and my daughter were trying to decide on the hair color. The salesperson was uncomfortably close and was listening in our conversation. I felt discriminated and asked her if she was worried that we were going to steal something, to which she responded that that's the store policy to stay close to customer's. Well I got the hair color and went to pay and I told a different salesperson that it was uncomfortable having someone follow us around, he turned out to be the manager and he had the audacity to tell me "At some point everyone steals so we have the sales person follow around for that reason and also to be close if the customer has a question" Let me tell you sir I have never stolen and fully capable of paying for what I need. I felt discriminated, maybe my skin color who knows, but I took my business elsewhere. No need to do business with a company who lacks trust. Never going to Sally's again.
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April 2021 by Ana Blanco
Some guy from the staff called Damian was extremely kind and helped me find the perfect iron straightener. Would totally come back to get all my beauty products ??Also very good location, this plaza has a broad variety of stores to shop at.
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February 2021 by Nicole B.
I just want to give Damian a shout out and a thank you for helping me today. I had so many questions on how to fix my hair! It looked horrible. He gave me options, but I asked him just to hand me the products that he strongly recommended. He was so informative, and knowledgeable, I had a feeling that my hair would turn out ok. He told me exactly what to do. He was right! I just want to thank him for his help and encourage anyone with doubt to go speak to him. He knows what he's talking about. EXCELLENT customer service!!!!
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September 2020 by Loretta Layton
Wouldn’t sell product we needed which we had got from various others and their product they would sell us dried out my hair terribly and was not good at all or what I needed it didn’t even work how it should and we followed directions carefully step by step
