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June 2024 by Jared McGoskey
Steven was very thorough fixing my flat tire. Even stayed a couple minutes extra to make sure everything was right. Greatly appreciated
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February 2024 by Z Jimenez
Bought tires here, so I came when I had a nail. I called to make an appointment, but it was one week out. I made it just in case. I had to upgrade to Plus just to get in to talk to someone. I used an app in the parking lot because I didn't think they would let me in. After I did, I found out that there was a promotion inside Sam's to get $10 off plus membership. Just one more thing that I went back to have them fix. The tire people are all great in the tire center. Ryan and Chris are awesome. They said I could wait for it but could take all day. The appointment didn't show, so they did my tire. I also bought 2 wiper blades, and they put them on. They checked my battery, too. It's too bad you can't make an appointment on the app or online. You can over the phone, but clearly, they are using a call center. My person had a strong accent, and I had to repeat myself. Also, why not offer promotions on the app and in-store. If not, put a banner on the app that says what the in-store promotion is, so if you want it, I know to go inside. I thought Sam's wants people to use the app? It just makes more aggravation. Sam's needs better purchasing people. No in-store fiber pills, Calm, Adidas clothing but I can buy them in Costco. They also let stuff linger some items in now are the same items that were there from November. Some people at checkout and in customer service really need to get re-evaluated, they look and act miserable to guests.
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January 2024 by Detverah Donaldson
I called not knowing much information about my tire size, the lady was very patient and told where to look and made me app to get my tire sensor’s changed, best customer service ever. Thank You
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November 2023 by Be HMART
Purchased a set of new tires online. They arrived within a couple of days. I received a call right away to set an appointment for installation. When I arrived for my scheduled appointment at the Sanford. FL Sam’s location, the customer service I received from Eric was excellent! It is my first time doing tires with Sam’s. I am very pleased with Eric’s customer service and his attention to detail. Thank you Eric!
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November 2023 by HMTZC TV
Purchased a set of new tires online. They arrived within a couple of days. I received a call right away to set an appointment for installation. When I arrived for my scheduled appointment at the Sanford. FL Sam’s location, the customer service I received from Eric was excellent! It is my first time doing tires with Sam’s. I am very pleased with Eric’s customer service and his attention to detail. Thank you Eric!
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November 2023 by HMART TRAVEL
Purchased a set of new tires online. They arrived within a couple of days. I received a call right away to set an appointment for installation. When I arrived for my scheduled appointment at the Sanford. FL Sam’s location, the customer service I received from Eric was excellent! It is my first time doing tires with Sam’s. I am very pleased with Eric’s customer service and his attention to detail. Thank you Eric!
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June 2023 by Tom A.
I come to this Sam's club once every couple months and it's always packed no matter what day of the week you come. Everything is sold in bulk and price higher because of the larger bulk, you do need a membership here and they close around 8pm on weekdays. I have had no problem with staff here but at times or most times there is a lot of people check in out and not enough registers open. Three stars for prices, hours and registers available when checking out, also aisle could be set up better.
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March 2023 by Axolile Tar Mfana
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March 2023 by Nathan Robinson
The customer service at the Sanford location is absolute garbage. Every time I go there I want to change my membership to Costco more and more. From the “customer service” desk to the managers, they clearly are not customer centered. With any conflict from an item being marked with an incorrect price to a tax-exempt issue, we are first and foremost met with hostility by most employees including management. Anytime we have a question, that may need a little bit of effort, we are generally met with indifference and pushed off onto somebody else that just cannot be found or doesn’t have time for us.
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March 2023 by Luie Cardona
Quick in and out ?
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February 2023 by Ty T.
I normally shop at the Sanford location. I am an event planner. I coordinated a Valentine's party on Friday night. I picked up a three-tier cake on Friday afternoon. The cake was leaning. The baker told me all the three tier cakes lean. She also stated the cakes will never look like the pictures. I always order two tier cakes. I didn't want to believe all the three cakes lean. If so, why didn't they tell me that when I ordered the cake. Sam's took $20 off the cake. The cake should have been free. All night my quests asked me what happen to the cake. I will never order another cake from Sam's again. The management there do not care if it's your professional at stake.
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October 2022 by Jae L.
Employees were pleasant, at least the full-time ones. The contracted individuals there for product promotions are often rude (not always, but often to the point I don't even approach them anymore, maybe they have a good product, maybe not, I avoid them). Selection of product offerings has dwindled over the years which is disappointing. I've been a Sam's member for many years and wish it would go back to the friendly warehouse shopping experience. One of the treats my family likes is the Hot Dogs from the Deli section. Last 5 times we went there they had a sign "we cannot make hot dogs at this time".....hmmm, what? Now I question the food safety aspect. Are they not available due to lack of proper regulatory handling and cooking procedures? Not sure, don't want to assume, but do miss the hot dogs, smile. Retail has taken a hit everywhere, staffing, supply chain, etc. I give credit to the employees and thank you for being there to keep the doors open. Contractors on the other - just a tip, smile and be nice to people, it's a pretty simple formula.
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August 2022 by Sabrina Faralla
They have the best gas prices and you can just pay with app
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July 2022 by Lorrie B.
Watch out for sale items, I purchased 2 pk of colby shredded cheese and it had white mold on it. I started putting this on my dinner and quickly could smell the stench!
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July 2022 by David R.
We stopped to pick up some things for my girlfriend birthday dinner tomorrow and was doing a little shopping we looked up on Sam's club search And it came up on Google maps they close at 830. We were in the meat dept getting steaks and 3 times staff came up and said we need to go and check out now. It was 815 pm there Attitude was very snobby I don't care about customer service. I've had a Costco membership for 25 years And never had customer service like that at Costco I purchase the same membership this year and plan on canceling it. I finally went to check out there was a line and I spoke to a lady at the front counter and I showed her it 830 pm. She argue with me and said the website says 8 PM you can't go by Google maps. The sign outside Had there hours was not lit up and you couldn't see it because it was dark outside. I will be filing a complain with corporate office. Set a picture of the hours on Google maps. Somebody in corporate needs to change it. And they need to teach her employees about customer service. Because customers pay their salary.
