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December 2023 by Zack Li Dany
Had good experience staff are friendly.John took care of me ??
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November 2023 by Trisha Elem
One of the worst and I do mean worst place to have your items. I lost half of everything! I have to start all over.. my kids lots a lot and myself . The manager has no heart . Didn’t care ! !!! I have lots of pictures showing this place is nasty !
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August 2023 by Caroline
John & his staff are so nice & understanding! They helped me figure out the best situation in helping me with my storage unit. You can tell how much they care & want to help out their customers. Thank you so much again!
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June 2023 by Steve R
Get a paper receipt before you leave or you will get charged for tolls ECT saying you never dropped off the trailer . Not honest customer service is a joke
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March 2023 by Lance King
Ally was very respectful and helpful in assisting me in making a reservation. She was very polite and made sure I understood the process of handing a trailer.
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January 2023 by Jessi B
Michelle is amazing. She really helped me navigate renting a U-Haul. Her professionalism was amazing. Incredibly kind and efficient. Her customer service skills are unmatched. U-Haul is extremely lucky to have someone like her on their team.
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January 2023 by Steve Morgan
Great place to store all that stuff that gets in the way. I have rented two units from this location and has been a very positive thing all the way around. They don’t even get upset when you don’t punch in your number and the alarm goes off as soon as you open your unit door. And if you forgot, anything that will help you tiedown your load or move your load or pack your load or anything of that nature, they have all the supplies you could ever need. If you’re looking for a place to store anything this is definitely the place to go to. Or if you’re planning on doing a move out of town, they’ve got car haulers that are very easy to use. Can’t say enough good things about the people that work here as well especially Michelle. She is the best and really cares for her customers.
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October 2022 by Alastor Caelum
Just wanna go out and say that you guys chose the very best person you could have chosen as a new manager. John runs this place with incredible customer service. The courtesy and professionalism of my experience with them has been top tier. Going through brain injuries and multiple very serious medical conditions and issues and John was personally by my side to help me time and time again. Many thanks and highly recommend this facility.
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September 2022 by konst mos
Long list of FAIL.DO NOT GET YOUR HITCH WIRING HERE- hitch wiring install was estimated at 1.5 hours .. took over 3 hours. Said to be tested.- once hooked up to U-Haul trailer lights do not work. Extremely dim and basically useless.- called them back and their hitch person John Rivera is out so he can't fix the problem.- called U-Haul roadside assistance. Contractor came out looked at everything and said U-Haul messed up on the wiring install and to call U-Haul back.- called uhaul center again and was told an appointment could be made in 4 days. Meanwhile I'm stuck with a trailer I paid for and nowhere to go.Called to a close by auto shop and was told that the U-Haul techs don't know what they're doing, I can confirm.What a nightmare. Avoid this place and get your hitch wiring installed elsewhere or do it yourself.
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September 2022 by Kirsten Watson
This is a great U-Haul location. They were well-staffed and quick to get me in and out, even when I didn’t have a reservation. They also had the equipment I needed in stock. John was friendly and very helpful. Definitely recommend them.
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August 2022 by Jason spink
First, even though the signs all around the building say this is a “24/7” self storage place, IT ISN’T. The doors close at 10pm so you cannot access your storage. If this were a safety thing, I wouldn’t have been able to enter the side door that doesn’t close properly at 11:30 to access my unit (I was able to ?). Next, we pay for climate control…. We pay A LOT for climate control actually. Yet I come here quite often to retrieve items from my unit or place other items back into my storage and the thermometers around the building almost always read way higher than the outside temperature ?. What are the odds that I just come when the ac isn’t working!?!? Right now it’s hot AF on the second floor. There’s damaged doors everywhere, cars with their cats taken out back, and homeless people sleeping in the hallways and in the back of trucks by the door. Strange that they just raised their rates. Maybe it’s to fix their “climate control”. I doubt it though.
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June 2022 by Sreekrishna Vinjam
All the staff are very friendly, but store manager isn’t. I picked a one way and rental and will full insurance. Still he is not happy with the business i provided, he insisted the person working on my contract to add $20 for asking assistance to hook up the trailer to my truck and load my car. I literally saw that they were doing for every customer and Associates were telling him that we usually don’t charge for it, but he was insisted to add it.When I was ready to pay $750, I do not mind paying $20 more. I hope you don’t mind taking my ONE start rating.
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May 2022 by Melissa Lo
Have been using uhaul and their services for well over a decade. Jose was just a pleasure to deal with. He was knowledgeable, accommodating and understanding. More places need employees that have this level of customer service. Definitely makes U-Haul look good after some of my experiences.
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May 2022 by AngryGromer
Scheduled an appointment 3 weeks in advance to have a trailer hitch installed. The morning of, i called to confirm time, lady says “didn’t anyone call you”? i said no, she says “ the only person that does installs quit, so we can’t do it”. I wasted a day off of work to have this done. Well done ?
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March 2022 by Kenneth Aldridge, JR
Great experience and service offered by Walter the owner and Jocelyne a team member at the site. Looking forward to using my new bike trailer hitch.
