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December 2022 by E E.
Probably one of the worst pharmacy experiences I've ever had! Pharmacist completely disorganized and totally incompetent. Huge wait and no apology. Manager not any better. Amazing they are able to stay in business given such a level on underperformance. Walgreens, and even Walmart both superior to CVS.
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July 2022 by Bobby H.
Store stays well stocked and clean. Folks who work here are friendly, also goes for the pharmacy section. I use their app to manage my prescriptions, it seems to work fine for that, haven't used it for anything else. The only problem I have, is the ridiculous wait time to pick up a prescription order. I've been receiving plenty of text advising me my prescriptions were ready. Upon arrival, there were two vehicles ahead of me, and here after half an hour I still sit in the drive-through line. Picking up an order it should only take a minute or two, longest process is to run my card. I know businesses get busy, but this time of year it is particularly less busy because the elderly snowbirds have gone back up north. I've watched some of the employees, and they move very slow like they are just learning? Either way, it's consistently a long wait to simply pick up an order that is already prepared, and there's hardly anyone in front of you. So if you're in the drive-through, hope that you will get Paula. She is super sweet and get you in and out much faster.
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September 2021 by Amy S.
Just waited in line an hour to pick up a Rx, which was a 30 second process. I understand that people dropping off their covid tests are going to take a bit longer (like 10-20 minutes per car today which seems a bit absurd), so why not utilize your second lane resource for customers who simply need to pick up a Rx? Absolutely horribly managed. I'll be transferring my prescriptions elsewhere.
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March 2021 by OutFront Marketing Medical LLC
Excellent Staff. The Pharmacy is always helpful. Best on the Beach.
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February 2021 by Lilia Vinarsky
I had the worse customer experience at this particular CVS store. Thee pharmacy staff is rude and unprofessional.Instead of trying to help you, they are looking for every excuse not to do what they get paid to do.They make you feel like they are there to argue with you and make you feel uncomfortable .Does the management read any of the reviews posted?Maybe it’s to time to start retraining your staff...
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January 2021 by alden k2
Always get arizona iced tea here, never had a bad experience, but will be docking one point because I applied for a job and didn't get a call back.
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December 2020 by David Nutt
I love this pharmacy. The people in the pharmacy are busy most of the time but they do go out of their way to ensure everyone gets the level of customer service they deserve. Do not pay much attention to the negative remarks. Those people don't have patience and some are a little spoiled in my opinion. I frequent this location and have never witnessed poor customer service.
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December 2020 by Victoria Gillespie
The pharmacy is always overwhelmed, thereby not able to provide acceptable levels of customer service. If you call, you get put on hold forever. Management take a look at your service levels here.
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December 2020 by Kristen Blackmon
The employees are clearly in over their heads with orders in the pharmacy. I have trouble EVERY time I go. The employees are usually rushed and sometimes come off as rude or not wanting our business, but I think they are just overwhelmed and understaffed. I always loved CVS until the changes in the last year or two. Please hire more help.
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November 2020 by Mark Walton
COVID-19 Test from Minute Clinic here is worthless. Results took 8 days only to find out "TNP" Test not performed.Had to call support because they completely forgot about the test/results.Once someone entered my info the test wasn't even completed.I bet CVS and the Insurance companies sure got paid.Not impressed, the way health insurance and testing is handled is a joke. Its literally swabbing your nose with a sterile q-tip, sealing it and mailing it to a lab, they can't even get that right.
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October 2020 by Cary Lescure
They need help at that store, especially in the pharmacy department when it comes getting people out in a timely manner
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September 2020 by Calhoun
The Satellite Beach location should not be allowed to call theirselves a Pharmacy. When did it become "ok" in our society to treat CUSTOMERS with such little respect? Am I bothering you? They act as if it takes 24 hours to fill 1 Rx. At least that's what I was told tonight when I wanted to drop off my prescription and wait on it. Reading all the bad reviews about the pharmacy alone, makes me wonder why a District Manager doesn't try to correct the problem. Avoid this location at ALL COST, unless you like making multiple trips to the pharmacy.
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June 2020 by XXX TENTACLES
I give it a five stars solely because they have a great range of gluten free and vegan snacks, foods, etc. that are right up front the counter which makes an easy & convenient pick up snack to go. But they recently installed cashier machines that are self serving and it was an excellent decision because some of the workers here are slow and talkative and sometimes I really need to go and they take 10 minutes to ring up one bag of chips. Overall the bathrooms are clean and neat, the place looks clean and organized and I never had a bad issue here and I’ve been going to This specific CVS for 5 years.
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April 2020 by Dean H.
I attempted to have my prescriptions transferred here from Cigna online pharmacy and was completely frustrated by their inability to keep records or communicate among themselves in the pharmacy. Mismanagement to the highest degree. I finally had to have my doctor re-issue my prescriptions and even that took me three trips to the pharmacy to reconcile. They are terrible!
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February 2020 by Heather Z.
I HATE this CVS! Actually I'm starting to realize how crappy CVS is compared to Walgreens for filling prescriptions. Not only do I have to wait on the phone forever to simply refill my prescriptions, but they are completely unorganized behind the counter. A few months ago I realized they refilled my prescription incorrectly. I didn't even know and had taken the medicine for a week. I dumped them all out to make sure and sure enough 5 of the pills were different! I looked these up online and found out they had given me an anti-seizure medication. Not sure if I had taken any since I had been taking them already for a week. I immediately called CVS only to be told that humans make mistakes! Nobody even asked if I had taken any or if I felt okay or had any allergies. I was then told by the pharmacy to immediately come in and drop off the mistaken pills. No way was I going to hand back any evidence I had! The next month I went to verify the pills at pick up only to be told that I cannot dump the pills out and look at them otherwise they wouldn't be able to take them back if they were wrong. So now, every time I pick up medicine I have to go in and have the nurse dump them out so I can see them to make sure nobody messed up again. Ridiculous! Thankfully no harmful effects so I don't think I actually took any of the wrong medicine. I'm just appalled at the lack of concern on their part. I will never ever trust them with my children's medications.