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April 2024 by LA VERDAD
Stopped going to BK, removed their App from my phone. Won't go here anymore, they overcharged me and neither online nor at the restaurant would refund me the overcharge. I do not trust BK anymore so will never eat here again. I ordered online on their BK App. at the 9100 Fellsmere Road in Sebastian, FL. They overcharged me though. They had a promo if you buy something for $3+ you get a wrap for free. So I bought a sandwich for $3.39. It should be 24 cents tax for a total of $3.63. However, they charged me $4. Not sure why, the itemization just show $3.39, then goes to $3.74, and added more tax, 26 cents for $4. It makes no sense, I did not get any add on. I asked at the restaurant, but the manager dismissed me right away, not allowed to ask about the app, she was rude, indifferent and dismissive, bad attitude. I tried to resolve in online on the App, but no luck. I emailed and ask for a refund, no luck. They said they would give me a $5 coupon, but it never showed up. I reinstalled the app, nothing. They lied and never made it right, and overcharged me and there is just no way to get resolution. The App overcharges, the store cannot help, the App online emails do nothing. It is frustrating. I do not think I will eat at Burger King anymore or use their App. They always make a lot of mistakes here, never get anything right. The place is filthy and the employees are not helpful. Now I need to make a complaint to my credit card to dispute the overcharge and will send to BBB. This store and the BK APP are very problematic and no one from BK seems to care. I guess I will not eat at BK anymore! Adios BK!
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March 2024 by Clayton Neely
Went here for lunch best service I ever had!
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March 2024 by John Lindner
They never give you enough french fries , they fill it halfway or 3/4 of the way and it's the only restaurant that does that , can't patronize a restaurant that cheats the
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February 2024 by Faviola Lomeli
Worst customer
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February 2024 by Steven Chesser
Went through drive through to get a couple of milkshakes and was rudely told that the machines were turned off at 10pm and then said "do you need napkins for your crying I have a whole package " will never go through this location again.
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February 2024 by Cameron Evans
Don't waste your time. Slow service cold food. 30 minutes I had to wait and my food was cold. The managers are all dumb.
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February 2024 by Greg Carney
If you ask for hot fries you will get the face. They close the lobby at 7pm only drive through. And check your order it will be wrong and cold. Any item that is a JR it a ripoff all bread little meat. It’s time to resurrect the where is the beef.
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January 2024 by Billy Ray Owenburg
Super friendly staff!
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January 2024 by Christopher Kelly
Slow service every time. Every fast food establishment in Sebastian/fellsmere sucks but this place is the pits. Avoid at all costs.
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December 2023 by Janet Rueda
I only gave this rating because Simon was at the window you should really consider making him a manager. It's a big difference when he's
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November 2023 by Aazgaroth
Good food and the coupons are getting used!
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November 2023 by PK Owl
Cold food with employees actively insulting customers within earshot. Payment issues too, got charged 4 times and had to call my bank.
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October 2023 by Daniel Brookes
I went through the drive thru tonight to pick up two Doordash orders. They had the first one out to me in about 5 minutes which was no problem, but then an obese woman who I assume was a manager came to the window with a scowl and very rudely told me I had to go wait on the other side of the building because I was "running up her drive thru timer." She did not ask me to do this, she demanded it very aggressively. Then when she eventually brought the food out to my car she still had the same mean look on her face and did not say a word to me. Just gave me a single overfilled bag and walked away. Customers are not "running up your timer." If your store metrics are poor then it's on the employees for not making the food fast enough. Regardless of all of that though, I would have had no problem with it if the manager hadn't been so rude and treated me like I was a problem for her when I was literally making money for her store by delivering their food for them. I will not be back as a delivery driver for this restaurant, nor as a customer.
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October 2023 by Sean Sherman
Nice people, food on par with other
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September 2023 by Michael McCann
Never again.I hadn't tried BK in years because of how horrible the food had become but have been hearing of a new person trying to resurrect the chain by focusing on the signature "whopper".I ordered a whopper meal - medium.Ten dollars and change! It sucked just as always only it costs more now to get screwed.It is insulting to read the following phrase posted on several walls inside..."Freshly flamebroiled since 1954". My nasty water bathed "burger" wasn't even warm, the cheese slice was completely flat and cold, the lettuce was chunks of the core and it had a pint of mayo on it. It was disgusting.They actually did flame broil them to order way back and they were delicious!Oh, and the fries sucked too. There was no ice....... Unbelievable. There were 7 people total in the dining area. NEVER AGAIN!
