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February 2024 by Susanna M.
Great experience. Amy and Sabrina were very helpful and professional. I was able to pick up the car early. The car was freshly washed and cleaned. I received text messages asking if everything was okay. I was able to call to ask questions about the car and they were very helpful. Drop off went efficiently as well. Thank you.
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January 2024 by Parisian Man
As always the best.
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January 2024 by svenified
Avoid this location! We had a reservation in place for weeks ahead of time. They called my wife's phone and left a voicemail. She couldn't answer because she was looking after our child. We came in the next day, nobody at the desk. A lady came from the back and told us there were no cars... we confirmed via email weeks ago, and now because we missed ONE phone call, we had to replan our trip back home. Their online stock says they had cars too, even immediately after walking out of this location. The next day we went to the location in Melbourne where they treated us GREAT.
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January 2024 by Michelle M.
I rented a car from enterprise and tried to take it back to this location because it smelled terrible of cigarette smoke and was pulling very hard to the right. I have called each day for three days to try to turn it in. They say there are no cars available. Terrible service. I will not rent with enterprise ever again. I have had this rental for over 30 days and I've tried to turn it into three different locations. Their whole pledge is cleanliness and custom satisfaction until you try to turn a car in.
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December 2023 by David Irving
I had a great experience with jake at vero , beach, enterprise. This guy made sure my family was happy about the vehicle we had chosen . Thank you jake
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October 2023 by JOHN P
I had a reservation confirmed 24 hours in advance through a discounted rate with Geico due to a claim on my personal car. Everything seemed in order until Enterprise called me just 3 hours before the scheduled pick-up time to inform me there were no cars available. This is completely unacceptable and threw my plans into disarray. No alternative solution or compensation was offered for their lack of preparation and poor service. I am extremely disappointed and would advise others to consider alternative rental options to avoid such inconvenience.
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August 2023 by Nathan Fox
Supposed to pick up a vehicle at 2. No one is there. The phone number sends you to corporate, where you can get stuck in an automatic phone system for eternity.
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July 2023 by Leah Amos
Do not rent from this location. They called only HOURS before my reservation pick up time to tell me they had no vehicles in the class I selected. Then they proceeded to lie to me and say none of the other locations had any either and they couldn’t help me. I was forced to scramble to try and find another rental on short notice.Completely unacceptable. This reservation was made a month in advance.
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July 2023 by Juan Johnson
No reply No explanation on why I was treat so poorly @ this place No response..No nothing I been waiting...feel free to call me..
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July 2023 by Toni M.
worst experience I have ever had. Requested a premium vehicle one week in advance of reservation date. I was called twice regarding what our needs were. I attempted to call back several times with no response. I had to leave work early the day before rental to go to office in person. At that point she asked if I still needed a vehicle large enough for 7 people. at no point in the reservation process did I ask for this accommodation. I had requested a premium luxury vehicle which she agreed would be available the next day per rental date. We arrived next day At appointment time to closed doors. After waiting for 20 minutes she arrived with a passive aggressive attitude and excuses on why the vehicle we agreed upon the week prior was not available. We had to agree on a standard vehicle that was dirtier when we picked it up than when we returned it. The only thing saving grace was the discounted pricing.. We will never use Enterprise sebastian ever again .. The woman owner was defensive and unprofessional and does not care about her job. If you want a hassle then by all means go for it, however I will not be using enterprise sebastian ever again. It is worth it to drive the additional distance to rent a vehicle from someone professional. This woman looked and acted like she sat on a bar stool all day. Very rude and does not care one way or the other about customer service . I wouldn't have given the one star if I didn't have too. Surprising enterprise allows this behavior. Very poor service.
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July 2023 by Richard Raciti
Just received a text telling me my car rental at 9am won’t be available until 10:30am. Less than an hours notice after they had called to confirm the reservation. This is not an airport car rental kiosk. It’s in Sebastian, FL. and they didn’t come through with a simple rental.
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May 2023 by Marcel M.
says: not for Sebastian office even if they are related with Vero Beach office Insurance company made reservation under my name at Vero Beach branch. When we showed up, they claimed no cars available, and it's going to be 2-3 hours, but they'll call us. After 3 hours and no call, we've called the branch, and they've told us the car was waiting for us. We showed up, and they've told us the phone person made a mistake, and we are out of luck. We were NOT the only ones on that situation. Then the frond desk girl, very rude, says she's going to cancel our reservation. We told her NO, you will fulfill the contract. She cancel it anyway, then placed a derogatory remark under my name , on their internal communication. Very very rude and unprofessional young person.
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January 2023 by Phil Mckraken
Amy was very helpful even though they were out of cars. Great location. Thank you for your help and direction for trying to locate a car from the accident of a drunk driver caused
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December 2022 by Matilda C.
Reserved car. Location was closed . Big ugly braided very mean, Uncompassionate, rude. Got in my face . We are here to visit my fiancés mother who is in hospice. It's not her business says Miss thing, with the braided ugly hair in the black SUV giving people an attitude no sense of compassion we're here to see a sick relative and she don't care that's none of her business. Nice Representative for enterprise rental in Sebastian Florida woman with braided hair mist thing didn't care about we had a visit a sec relative very very not compassionate does not care about people I guess enterprise just doesn't care about people
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November 2022 by angelica Lara
Sebastian Fl had a very bad service, the lady (Amy) who answered me did not have the time to listen to my needs and hung up the pone before time and without solving. when I called back she was rude and didn't solve it either (I had made a change of day of returning the car and she sent the confirmation the same as before) it is not like that in other locations where people are friendly and helpful
