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December 2023 by Ryan Dale
Shady company!! Rented a truck, at pickup, the truck fuel tank was empty. Losers work for the company. They will nickel and dime you, be careful!!
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December 2023 by Jim Bowen
Unfortunately, this review app doesn’t allow for lower than a one star rating. If it did, this business, its manager and lady (and I use this term loosely) employee would not rate any stars at all. We needed to rent a U-Haul 10’ truck to transport some of our belongings from our condo in Volusia County back to Vero Beach. Approximately one week ago, my wife called this company directly and reserved a 10’ truck to be picked up today. She inquired whether or not we needed to provide a credit card number as a deposit for the reservation and was told that would not be necessary. Today, the day we reserved the truck for, my wife took off work early and we drove to Sebastian to pick up the truck. When we arrived we were informed that the only truck available was a 15’ truck. Apparently the 10’ truck we reserved had been picked up earlier by another customer. No other 10’ trucks were available. Our only choice was to rent a truck that was entirely too large for our needs and pay an extra rental fee or go to another company. I asked the clerk how this could have happened and she said that apparently my wife had not properly reserved the 10’ truck. During the time my wife made the reservation, I overheard the entire conversation. My wife made the reservation. No question about it. Instead of admitting her mistake, the clerk continued to blame my wife for the mistake. At this time, I had had enough of her excuses and asked the man if he could use the computer to check out the problem. He accessed some screen and told us that on the day our reservation had been made it was taken by someone at U-Haul Corporate, not the local company. That was a mistake on his behalf because my wife dialed the local (Sebastian) number as is shown by her phone log. He said he was the manager and that by my questioning his clerk I was rude and abusive. That was hardly the case, although it was obvious to us that the clerk did not want to look bad in front of her boss and was more than willing to misconstrue the facts. The manager (who, incidentally was a black man) began screaming at me that the space we were standing in was his office and that I needed to leave. I must have had a shocked look on my face, because he went on to threaten to call the police and have me and my wife removed from the premises (my word, clearly not his). I invited him to do so, but decided to leave him and his grossly incompetent clerk alone. As we left, he continued to scream at us. I suspect he and his clerk may be part of a scam to defraud and force customers to pay higher rates for vehicles and/or trailers that are more expensive than they need. In the event U-Haul Corporate does not read these reviews, I intend to file a complaint with the Florida Secretary of State and the Department of Elder Affairs. My wife will be contacting U-Haul Corporate in the near future to discuss this matter and demand some action is taken to resolve this matter and to prevent its recurrence. Clearly, this experience qualifies as an example of elder abuse. I do not recommend this company. It does not represent the corporate culture and values of U-Haul Corporate.
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July 2022 by Ethan Parker
I’d give 0 if I could. Booked weeks in advance, only to show up and have them tell me they are closed and don’t do online reservations even though I was able to book one. I’ll pay 10x the price to never deal with uhaul or this location ever again. Save time and get a Penske.
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February 2022 by John Hall
Kenny and Ron were both very helpful. Ron helped me get a uhaul and trailer for a 5 1/2 trip to tallahassee. He took the time to help me get the trip set up in a way where i could make the trip and have time to rest and unload after i reached my destination. Both Kenny and Ron listened, and Ron knew where i was moving to, and he took the time to guide me, and i am deeply grateful.... (smile) -. John
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December 2021 by Daniel Taylor
They jerked me around
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November 2021 by Tamara Hyde
I had to drop a vehicle off at this location one day last week. I was unaware this was not a 24 hour drop off. However, Ron, greeted us with a smile, at least an hour after store closed and saw that our truck was logged in as received!! Great customer service from Ron!!! Thanks again
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October 2021 by Scott
Good U Haul rental location. Either has the equipment or can get it for you. We rented a truck and pull behind on two separate occasions and the service and equipment were both good.
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March 2021 by David Moore
DO NOT USE!!!!! Fair Warning ⛔️
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December 2020 by Scott Griffith
Good U Haul rental location. Either has the equipment or can get it for you. We rented a truck and pull behind on two separate occasions and the service and equipment were both good.
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December 2020 by Joann Chockey
These people Melinda and Ron at the storage place on 512 they are excellent
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December 2020 by Michael Pearce
This is for Unique Cars, their professionalism was much appreciated, thanks Kevin!!
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October 2020 by Kelly Nall
Kenny was very friendly and accommodating.
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September 2020 by Ick Lee
The truck was dirty and smelled bad and I was over charged and I will not ever go back the Sebastian store
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September 2020 by Amanda Burgos
Professional nice good service
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August 2020 by Marcelo Vito
Friendly people. Rented truck last week with mobile app. App not friendly But The lady helped me get through it. The older guy was nice to. Maybe I get storage soon because this is a nice place. Bravo to storage sense