Ace Pack and Ship is highly praised for its excellent customer service and helpful staff. Multiple reviewers highlight the dedication of employees like Jaxson, Gio, Jaxson, James, Jackson, Jesus, Luis, Bryan, and Dave, who go above and beyond to assist customers with various shipping needs. The staff are described as professional, knowledgeable, friendly, and eager to help, offering solutions even during busy times or complicated requests. For instance, they researched and repacked packages to secure the lowest possible shipping costs, fixed issues with shipping labels, and provided reassurance during unusual or difficult shipments. Customers also appreciate the company's willingness to adapt to special requests, such as shipping large or fragile items, and the staff’s bilingual abilities and notary services add extra value. Despite occasional challenges like damaged boxes or large shipments, the team ensures items arrive safely and efficiently. The store is recognized as a vital part of the community, especially in smaller towns, making daily errands easier and more convenient. Overall, Ace Pack and Ship stands out for its fast, friendly, and attentive service, with staff members genuinely caring about their customers’ needs and making each visit a positive experience.
I went to ship a return package to Amazon but the label i had was for a UPS drop off. The closest one to Sebring is in Lake Wales. James suggested a fix and then fixed the issue himself. That is top tier service. ACE PACK AND SHIP is a great place to go because of people like James.
October 2025
Very helpful staff. It's a very busy outlet, they take the time to help.
September 2024
Always excellent customer service and prices! Jesus really went above and beyond on my last visit!
