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January 2026 by Miguel M
Very good service
Highly recommended
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December 2025 by allison lao
Today I had the pleasure of receiving assistance from Gio and Jaxson. These gentlemen went out of their way today and truly gave top notch service. Just for reference, I had a big box I wanted to ship internationally. The price was ridiculous merely because.of where it was being shipped. They researched, repacked, resized the box, and calculated all to help me really get the lowest price possible to send it! Kudos to them. Oh! And they did so while the store flooded with people having returns, wanting boxes, wanting their packages boxed, and so on! Great customer service gentlemen! Thank you again.
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November 2025 by Laura Mann
They are so helpful and polite!
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November 2025 by James Fralix
I had a very unusual request — to have a large desk chair shipped to me after another delivery driver I hired was unable to complete the job due to unforeseen circumstances. The two gentlemen who helped me, James and Jackson, were excellent — very professional, well-spoken, and reassuring throughout the process.
While I do wish a bit more packing material had been used for such a big and expensive chair, that’s partly on me for not thinking to mention it. Despite the box arriving quite damaged, the chair itself made it safely. Overall, I’m very grateful to James and Jackson for how well they handled such an unusual situation.
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November 2025 by Linda Ward
The staff is sometimes friendly. But most of the time, not so friendly. It all depends on which cashier you get😏. However, despite the wavered service, they are much faster than the post office and I like that they are conveniently open to serve on Saturdays, when the post office is closed.
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October 2025 by Trent Carbino
I went to ship a return package to Amazon but the label i had was for a UPS drop off. The closest one to Sebring is in Lake Wales. James suggested a fix and then fixed the issue himself. That is top tier service. ACE PACK AND SHIP is a great place to go because of people like James.
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October 2025 by Christina Carrington
I dropped off a package here today, and my toddler desperately needed to use the restroom. They would not let him use it, which was really disappointing and stressful in the moment. I understand businesses have policies, but a little compassion goes a long way. Especially when it involves a small child.
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October 2025 by Todd Stadler
Very helpful and friendly service
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October 2025 by Frankie Nice
Very helpful staff. It's a very busy outlet, they take the time to help.
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September 2025 by Ray Ray
Went to go ship a package and I told the guy I had plates in the box. He asked me if I had it packed a certain way, and I told him yes they are individually packed correctly etc. The guy that was helping me had glasses and he was on the chubby side smirked at me and said well I need to take a look because we don’t want to be responsible for the plates breaking. I told him it wouldn’t be your responsibility. I’m not buying insurance if they get broke, they get broke. I said I spent a lot of time packing that and he took his razor blade and he open the box. he started saying oh OK that’s packed good OK that’s packed good then he said well. You need to buy a different box. I told him you know what forget it and I brought my box to USPS where I didn’t get ridiculed about everything. The guy was just nosy and wanted to see what I had packed in the box. Thanks to him Young taped the box and I had to buy tape at the United States Postal Service. I believe they owe me money for the purchase of the tape so if you want to get your packages opened up, bring them there they like to snoop in your packages and if you’re not looking. We question whether or not they open your stuff after you leave.BEWARE
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September 2024 by Bianca Jenkins
Hii today I was served by Jesus he is amazing .great customer service .he went above and beyond for us . I appreciate you and I hope this company sees what a value you are ! Your knowledge helped me and my mom with an important matter ! Just the fact that you are a notary is an accomplishment and the fact that you are bilingual is an additional asset to this company ! Many thanks sir .
Blanca and Bianca
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September 2024 by Jorge “Coco's Pet Ranch” Molina
They are super helpful!
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September 2024 by PC Touch
Excellent service
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September 2024 by Melissa Fincher
Always excellent customer service and prices! Jesus really went above and beyond on my last visit!
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August 2024 by Paula Smith
These guys are on the ball for all your shipping needs. They are knowledgeable and courteous
