-
March 2024 by Stephen Madonna
Want to give a shoutout to Hertz Car Rental - Sebring - Us 27 HLE; who went above and beyond to help me during my bad tire issue leaving Tampa International Airport Hertz. I was losing 7 pounds of air per hour. When multiple stores wouldn’t help. I needed to find a hertz before 5pm they saved a vehicle for me. They stayed after closing just to assist me (got there 4:59!) kudos for the help. Thank you. This is a great store that went above and beyond to help me.
-
February 2024 by Luis Barrantes
Great job at this location. Thanks
-
January 2024 by gabby anderson
Had a reservation online which they didn’t honor in store and didn’t bother calling? I had it setup to pickup at 4:45. Obviously if a person is picking up a car they have to make arrangements to do so. Thankfully my lyft waited outside for me and took me up the road to enterprise 5 stars for enterprise who got me a car at closing due to hertz screwup.
-
December 2023 by Lisa
Not very understanding at all too much of a young group that works there and they’re too fast and not accurate
-
December 2023 by Jennifer Lopes
Horrible service. The website is not live & the office in Sebring will not be able to promise you a rental made within 24hrs. Actually, I still haven't received my call telling me my reservation is available( 3 wks later).The redhead there was rude & didn't seem like he wanted to speak to me.Go to their competitors. At least they do what they say they're going to.
-
November 2023 by Di Smith
Shady Shaft<--------------->Probably the worst business in Sebring,fl. . It turned out they would not honor my reservation price (which was made a week ago on the Internet) after running my cc 6 times saying it was declined each time when actually it was accepted the 1st time & then declined the other times Thanks to basic security i was given a transaction # of charge made at Sebring location by Shady Shaft Alexander the manager. While on the phone with my CC company a conversation was happening about Shady Shaf Alex's wife who was apparently arrested for fraud at the same location of Sebring, fl. hertz. Needles to say, I did not rent a car there .Renters beware of shady shaft.
-
September 2023 by Kay B
This is by far the worst car rental experience I've EVER had. Travel Nurses beware and stay clear! Tried to return their vehicle and was informed he was unable to accept vehicle without $297 because vehicle had been picked up at the airport in Orlando. Phoned the Orlando Airport(on speaker in front of him) and was informed that there was no charge and that apparently the vehicle had been sold and so they could not charge,extend, accept,or anything to the vehicle in Orlando and that he was able to accept the vehicle. So I left thinking everything had been resolved only to receive a charge on my card 2hrs later for $297. Called to ask why and phone was not answered. Again do not shop here!!
-
August 2023 by Michael C.
I had an excellent experience. The staff (Rachel) was knowledgeable and friendly. The car was great and practically new. It is a small local office, with a hometown feel. I highly recommend this location. Oh..and UNBEATABLE rates (I used Hotwire).
-
June 2023 by Jennifer Stanley
If you want a stress free experience stay away from Hertz Car Rental in Sebring, Florida. That’s where I experienced two bad incidents. The first time it was handled ok, even though Hertz cost me two hours of my time. Which is a long time to waste for a customer. This time it was a HORRIBLE experience. I was forced to cancel due to the way I was treated and screamed at by the girl that cleans the cars. Hertz was trying to force an electric car on me, which was not stated when I made the reservation. This is a terrible company to do business with.
-
June 2023 by K M
The managers and staff provide great customer service and reasonable rental prices.
-
June 2023 by Joe Clark
Customer service was awesome. However, I was told there's a problem with Expedia booked reservations, as in, they don't show up on this locations computers. What could have been a problem was handled courteously and professional by the staff. They got me underway in no time. Good job.
-
May 2023 by DANIELA GIBBS
This place is filled with nasty attitudes. Entire waiting room just witnessed an employee give an elderly man a nasty attitude after he simply asked if he will need to take pictures of the vehicle. They also didn’t have vehicle ready in time for 4 pm because the branch a manger, Rachel, says “she hasn’t checked the system since 1-1:30pm for reservations” - no apology, no accountability, nothing - just that statement only. Hertz corporate booked my vehicle around that time after they were experiencing system issues all morning. Now they have me waiting for an hour as a gold member. Update: they gave me a dirty SUV that wasn’t cleaned. I requested a sedan on purpose and I also expected a cleaned vehicle. I only rented from another company for all of these years and the first time I actually use Hertz in Sebring, this is treatment.
-
May 2023 by Edith Rodriguez
I informed the representative that I was renting a car to pick up a dog in miami. When I returned the car I was not informed that I was going to be charged an additional $100.00 to clean the car. I was very upset and also called cor.
-
April 2023 by Nectar Maki
Thank you Rachel and Alex. We had a wonderful and very professional experience with Rachel & Alex. They have always been very courteous and very helpful. Blessings to you both and to your families.Thank you Rachel & Alex and crew.Paul and Nectar
-
April 2023 by Evan M
Fast good service. I had the chance to pick the car/suv I wanted, the color, etc., from a large variety of vehicles.
