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August 2023 by Criquette Nichols
I got a great car but their sales person was very absent-minded, schedule me on a day where tint window person was off which was his brother. And currently Ive been here since 9am waiting on my car to get finished tinted, it is now 12:25. Im not impressed and feel pushed around as if I am not important. Every is friendly but the sales person I was given could not even give me an estimated time of when my vehicle could be done.
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June 2023 by arcticKat 25
Just moved down from NY and had to get our Rav4 in for its Toyota care. Service was polite and easy to work with. Waiting lobby was clean.
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December 2022 by Kerri P.
I would have given a higher rating had this dealership held up their end of an agreement made during the purchase of my vehicle. I purchased a 2022 Toyota Corolla Cross last month and was told there were 2 keys, however, they "could not find" the 2nd key while we were there. They said they would look around and mail us the key as soon as possible, and if they could not locate it, then we could make arrangements to have a new key programmed at their location. Well, it has been 3 weeks, and 6 phone messages later to the sales rep AND the GM with no return call. I left that day trusting them against my better judgment, and I was proved right. I am a Regional Sales Manager and if my sales reps and managers treated a customer who purchased from us this way, the outcome would not be a pleasant one for them. They are upholding the stereotype of a used car salesman, i.e. not to be trusted.
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October 2022 by kenny Young
Very patient, without the hassle and pressuring from salespeople. Wife very happy with her new vehicle. Hoping the service department is as exceptional.
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October 2022 by Ernie Schmidt
As always our experience was very positive. Both the personnel and work done on the vehicle was excellent.Services: Tires
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October 2022 by Mercede Weed
Always great service from the advisors! Friendly and willing to go over any questions or concerns I may have.Service: Wheel alignment
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October 2022 by Amar Ghisiawan
I had my rack and pinion replaced for my 2022 Toyota Tacoma. I also had my 2022 Toyota sienna tires rotated Job well doneService: Tires
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October 2022 by John Muffo
Car wash and tire rotation also.Service was great except for the fact that it took two hours despite my having an appointment.Service: Auto interior vacuuming
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October 2022 by Mary Baggs
It was fine. The service people were very attentive. Did not wait long which is great.Service: Tire rotations
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October 2022 by Theresa Quillen
Always pleasant. Keeps you up to date on how your car is doing. On time, always smiling and nice.
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October 2022 by Cindy Roberts
Toyota is an awesome place to take your car they are always Pleasant always explain everything to you before they do it and then when it's finished they always say thank you for letting us take care of your automobileServices: Electrical repair
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October 2022 by Phil Gentry
Excellent service visit. Barb, Service Manager is always great. Service Writer was also great. Very pleased with service visit.Services: General repairs & maintenance
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October 2022 by Sharon Pansino
Needed help with navigation system.Also got car washed.We have been purchasing Toyotas from Alan Jay for over 16 years.Our salesman for the past few years, Jordan Dancer is "the best". He is a real asset to Alan Jay Toyota.
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October 2022 by Thomas Schultz
They diagnosed, replaced the sensor,and made our twenty two year old Lexus run like new. What a wonderful feeling to deal with someone who can get things right. Thanks Barbie and crew.XDService: Auto engine diagnostic
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October 2022 by Gary Collier
Very friendly staff. Warranty work on my Tacoma Pro. Drove me where I wanted to go and picked me up when my truck was ready. Nice waiting area. Showed respect for me and my vehicle.Service: General repairs & maintenance