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February 2024 by Felix Basulto
I hate T-Mobile specifically because of this store … I’ve called now 10 times and no answer … a phone store that doesn’t answer the phone lol awesome
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November 2023 by Brionna Cox
Came in with my family about a bill, Brandy W. was able to help with the bill, get us a good deal on 2 new iphones, all while under a lot of pressure from having a ton of customers waiting. She handled everything very professionally and as fast as she could. We will be coming back to her for any help for sure.
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October 2023 by Comix Cat Kid Beaster
Had gone for a Wi-Fi plan and got probably one if not the best routers I have ever used. Not only that they have great customer service with fast results from time to time, but you will have a great experience getting your phones set up as well.
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October 2023 by Ken Bennett
I NEVER MADE ONE CALL THROUGHT-MOBILE AND THEY CHARGED ME $246 ANYWAY AND THEN CONTINUED TO CHARGE ME $85 A MONTH… HAVING TO FILE DISPUTE WITH MY CREDIT CARD COMPANY WHICH IS ONGOING AT THIS TIME. ABSOLUTELY THE WORST EXPERIENCE WITH A MERCHANT EVER.
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October 2023 by Tishona Compton
They leave you sat in here over an hour to do anything. Their internet is subpar, also. Sloooow slow service. Drew is the only employee worth while.
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September 2023 by Jon Daniels
Drew and Jayles got us as their last customer of the day, and still had the energy time and knowledge to help us get our service activated, and even though their work day was over they continued to get us out with our new line / service working in the best customer service mood no one would expect from anyone after a busy day like the tmobile store has daily. Praise and thanks.
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September 2023 by Cindy Tuttobene
BEWARE! What kind of so called business would treat elderly people the way that you have treated my parents! You claimed That you would pay off my parents phones if they would switch to t mobile which they did, and then when it came time to pay the fifteen hundred dollars off on their prior account You all refuse to pay, so meanwhile, they have to come in and question you all over and over why they are not getting their $1500 back. And you tell them to go and get this and go and get that and go and get this over and over ..2 elderly people got to run back-and-forth to their bank and to their old prior phone company for this paper and that paper and to no Avail get their money back. BEWARE!!! UPDATE: The owner of Tmobile sends out a response stating. Call me at this number or email me at this number. And when I try to call it, his mailbox is full. I'm pretty curious to why his mailbox is full. And hes actually not caring about the customers that come in here and instead is generating a response. Instead of personally responding.
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September 2023 by christina forest
OMGoodness!! I have so many amazingly good things about my experience of becoming a new T mobile member.Ill try to keep short ..but it was a very good day. Sweet, Very educated on product everything, went the extra mile with making me comfortable and assisted me in everything i was looking for. The whole team seemed to just roll with each other in help issues and just smooth. Patrick and Christian and Faith.. or Hope.. maybe Grace .. can’t remember.. sorry lol. Sorry friends .. but Jay stood out for me and my sons visit. To interact with customers like they are human is so rich in the world today. I truly feel blessed to encountered the staff at this office. Good job Ladies and Gentlemen Make sure to tell your Mamas “Thank You.” And I thank you. sincerely, Christina.
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September 2023 by Cindy Roberts
BEWARE! What kind of so called business would treat elderly people the way that you have treated my parents! You claimed That you would pay off my parents phones if they would switch to t mobile which they did, and then when it came time to pay the fifteen hundred dollars off on their prior account You all refuse to pay, so meanwhile, they have to come in and question you all over and over why they are not getting their $1500 back. And you tell them to go and get this and go and get that and go and get this over and over ..2 elderly people got to run back-and-forth to their bank and to their old prior phone company for this paper and that paper and to no Avail get their money back. BEWARE!!! UPDATE: The owner of Tmobile sends out a response stating. Call me at this number or email me at this number. And when I try to call it, his mailbox is full. I'm pretty curious to why his mailbox is full. And hes actually not caring about the customers that come in here and instead is generating a response. Instead of personally responding.
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July 2023 by Marc A
My girlfriend has T-Mobile for home internet. While I understand tower location makes the difference the home internet service is the poorest I have ever seen. The internet connection constantly breaks and the modem has to reconnect. There is so much lag that watching something on the tv is painful. If there is no good solution then it may time to change to another service. I advise if you are thinking about T-Mobile home internet check your cell service before you create yourself much frustration.
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July 2023 by Chet Dodd
Jay was very professional and friendly and did a fantastic job for us. We would recommend making her a manager/trainer. She was helping us and co-workers with such a great attitude. Great job Jay, thanks.
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July 2023 by Greg Riv
Both Christian and Jay were so helpful and thorough..I had an online activation that went haywire and they were able to escalate and resolve even though it was time consuming!! It was much appreciated and I'm highly impressed:)
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July 2023 by Robin Dodd
Christian was very helpful in setting up my business account. He was very courteous! A great representative of Tmoblie
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May 2023 by Diane Council
In March of 2023 my old cell phone stopped working so I purchased a new Samsung Galaxy phone at the Sebring store. We ran into some issue with the account & the new cell phone. All the staff associates and the store manager at the Sebring store worked above and beyond to resolve the issue and ultimately resolved them. I was very impressed with their diligent efforts! Kudos to the entire staff at the T-Mobile Sebring Florida store!!
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May 2023 by Janet Cooley
Andrew W took the time to help me with problems that other phone services would not. He took time to explain the new. Phone, and also the problem with my trade in. I know it was frustrating, but he didn’t lose his cool and tried to keep me from losing mine! Give the man a raise . Working out my issues with the phones I w as trading in was not easy. He has great people skills. Definitely management material.
