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February 2024 by kylee grace
Went in today and was helped by Natalie. She was amazing she fixed my issue and was very patient while I set everything up. Thank you!!
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December 2023 by Brenda Eilers
I got a check written from an account at Truist. Charged me $8.00 to cash the $156.00 check. What a rip off. Will never bank here!
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November 2023 by Roger Calvin
Recommend to use them. They went out the way to take care of my financial issues. Very friendly and knowledgeable staff. 2 easy local locations in Sebring. Would recommend them for your financial needs. Thanks
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September 2022 by Susanne Laforest
It's like banking should be. Friendly, helpful , great checking account offer plus more.
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August 2022 by Jim Freyler
Flashy and modern looking is the only good thing I have to say. Ridiculous policy of requiring identification (and they're even picky about this) for any cash deposit. Supposedly to stop money laundering. Your $1.00 "money laundering" cash deposit will require an identification check. I use two other banks in town that don't enforce this stupid rule.
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August 2022 by A T
If i can a put zero star this is the worse bank in Highlands County, Is SUCKSSSSS. No matter if you go 1 time a month to get change they always have the same excuse they always blame the person that brings the coins, you ask for 5 rolls and they only have 1 what kind of bank is this? Plus They are soooo Rude..
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March 2022 by Sandy Ellis
Awful customer service. Oh hold time is crazy and then can not get the info i need. I do not like this bank. Considering another.
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March 2022 by main street carpet cleaners
they need workers service wasn't pleasant in the bank..
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February 2022 by terence dubay
It is the worse bank Ive ever been in. There is very little or no help of any kind! When you call them expect to be on hold for hours if not hung up on several times. If you have direct deposit or a bank transfer into your checking account expect not to see it for at least a week or more. When you walk in you get the feeling they will be closing their doors for good!! with all the banks around this area I would avoid this like covid 19. Just to show how bad it is I will be taking my business else where!!
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December 2021 by Larry Hennen
Great people, great service, G was very friendly and helpfull
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June 2021 by Adam B.
Rediculous policy, charges non bankers $7 to cash a check that is with their bank. I was not permitted to use the drive through to cash the check because I was a "non member" of SunTrust the woman was rude and told me I needed come inside and cash it once inside she was then decent and cashed my check after charging me $7. I do not bank with SunTrust nor would I ever even consider it. Being rude to non members is unattractive and no way to do business or run a bank.
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June 2021 by Dora Matney
Well they drive through was great the people are very nice
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March 2021 by Zayri Bautista
Drive thru service is always rude. I should know as I go often because it’s what’s nearby. I’m sure I get different tellers each time and each time is the same dirty look and “there you go” like get out of my face attitude. It gets old quick. I would suggest a small customer service training for your new people.
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August 2020 by Jim Hansen
Customer service lacking. Automated equiptment failed. Staff was uncompromising with bank entry, mandated appointment even though bank was empty.
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September 2019 by Jim Still-Pepper
Wow, what a friendly and helpful place. Took the time we needed. Sarya went above and beyond
