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January 2024 by Teresa Keiser
Seen I could upgrade my phone for $20 online. Went in to this store to see if I get the phone same day. This particular store tells me out the door the upgrade would be almost $150 for a phone they are giving away for free with service. Don't think I'll ever go into a brick and mortar boost mobile ever again.
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May 2023 by Valerie Ferree
The ladies in here are always friendly, have great customer service.
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May 2023 by Gary Price
Best Boost mobile around. Awesome customer service and great deals! Everybody there is very knowledgeable! Plus Chewbacca is Awesome! ??
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April 2023 by Michelle M.
Went in to this location trying to purchase new SIM cards since Boost is allowing current customers to switch to $25 a month for unlimited data (just have to buy the SIM card in the store) the lady who was pulling up our account let us know that we were also eligible for phone upgrades. So we asked about this also AFTER we let them know that we originally just needed the new SIM cards. Once we asked about this, Jose came over and basically told us they would not sell us anything because they couldn't do the two deals at the same time. We said ok that's fine we just need the SIM cards so we could change our plan to the promotion and so we could cut our bill down by $30 a month. He REFUSED to sell us the SIM cards because we asked about what phone promotions were available to us AFTER HIS COWORKER TOLD US WE WERE ELIGIBLE FOR THIS! They refused to sell us anything because we asked a simple question about what we were eligible for BECAUSE THEY TOLD US WE WERE ELIGIBLE!!!!!!!! His reasoning was is because BOOST wouldn't pay the store properly because we would get 2 deals.I have reported this to corporate (not something I typically do but this is discrimination) Once you told us no we couldn't buy new phones if we were changing our plan, we were fine with this. You then refused to sell us the SIM cards because you decided that we would turn around and still try and upgrade our phones and told us customer service would do some sort of work around and screw you out of the deal and you didn't want to deal with that. YOU MADE UP THAT HYPOTHETICAL SITUATION! ONCE YOU TOLD US NO, THAT WAS FINE FOR US! If you are the type of person to do shady things after being told no, that is a you problem, not a me problem. I can handle being told no for 2 promotions, I don't care, I wasn't there originally to try and upgrade my phone. I didn't even know I could upgrade my phone until your coworker brought that up, not me.I have since tried multiple times to get this SIM card online as customer service said I could (its been about a month since this has happened and I still haven't upgraded my phone that you accused myself and my husband of trying to do) The online store will not allow me to change my SIM card, I have been told I need to do this in store and this store will not allow me to do as such.
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March 2023 by Brittany Clemens
I swear this has to be the worst phone service yet.
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October 2022 by Mildred Medina
This woman kept saying she remembers my mom from a year ago (I have never been to this boost mobile nor my mom) and that we couldnt understand simple things, that they have explained the same things to us multiple time. Everything she stated with confidence was super wrong. That we were on a free phone government program, but we have never got anything from the gvernment lol. I have the messages from the customer care chat stating it was a tower outage problem and will credit once its back up and she said i dont know where you live but it aint here and we are not giving u a credit (im 5 min from here). Also. She said oh u not receiving calls/texts because u havent paid lol yeah as of 2 days ago and the problem started 2 MONTHS ago. It was ridiculous how I was treated, eye rolling, tss, deep breath, etc simply because I wanted to go to a different carrier. She said she couldnt give me the acct number but then she said ima give it to u so u can hurry up and leave. She then gives the the acct number and places the paper on the table rolls her eyes, giggles, and kept saying sarcastics remarks to the person on the other line abt me.
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June 2022 by Beverly Rojas
The girl did an amazing job on my phone. She was very polite and helpful
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June 2022 by Jackeline Soto
This place Sucks Ann and Jose did not want to help at all. Ann sat in her office knowing we needed help. Very unprofessional. I was trying to get my sons account number they gave us a number and told us to call. We had spoke with someone in the other store they said they would usually call customer service from the store. I was not switching my service my son was but after the poor customer service im now switching carriers. Don’t buy anything from this store or carrier they have poor customer service.
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March 2022 by Andrew C.
Horrible customer service extremely rude would not recommend no one bring Buissnes to this facility they slack in communication and have no idea about any of their devices save time and money steer clear from this establishment
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December 2021 by cecilia oliveras
They sold me the wrong case that cased damage to my phone and then told me that it has nothing to do with them when I called them on the phone
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November 2021 by Tim Gullett
This Boost store is the Best. Been with Boost for 13 yes. No Problems. Recently wents back to this Boost store. Nimpha the lady that helped me was awesome. I'm not tech savvy at all. She explained some things to me. Saved me $200 bucks. I said I wanted a perticular phone. Turned out I didn't need that phone at all. Don't use a pin. So I got a moto g power without the pin. Just what I needed. Love my phone. The help was professional an knowledgeable. I recommend anyone to go there.
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October 2021 by Skelly Is Mystic
Amazing people and amazing phone
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October 2021 by SMKATT Bradley
The people were so helpful helping us pick out phones and helping set them up.
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October 2021 by Big Rob Bradley Sr
Came back to see my girls they always take care of me and my wife's phones.
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September 2021 by Mark Geeding
Had a good experience at this boost mobile. Gary helped me out a lot.
