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December 2023 by Deborah Davies
Very slow teller Rose way too slow
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November 2023 by Will O
If you don't want to pay monthly fees you are force you link your bank to them for payments...If I want a formal payout paper gues what there's a fee for that too....and if you try to talk to a human you will die on the phone waiting because they are trying to force the call back option. Never again
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October 2023 by Nelson Vidal
This bank is starting to worry me with the reduction of staff and cutting back on hours of operation. It almost feels like one day I'm going to go there and it's going to be closed for good. Seriously considering moving my money and accounts from there soon. TBFCU appears to give no care anymore to there customers. Bank appears to be now a shell of themselves - very disappointed after 27 years of loyalty I had with them.
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September 2023 by ROBERT W
Elijah and aleetzia so awesome and helpful throughout process. Love Tampa Bay Federal Credit Union.
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August 2023 by Valencia Washington
Bernadina she was very friendly in helping with all my banking needs and a credit card.
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August 2023 by uvu just gradients uwu
Bernadina was very professional and courteous person.
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May 2023 by kerold valcine
I came in today, and Bernardina and Angel helped me open a new account in an extremely attentive and professional manner. provided me snacks when I was feeling hungry.
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April 2023 by Chereese Akins
Walked in today to get started on a car loan approval Bernadine was so patient and was a GREAT HELP she kept great communication and informed me of everything. I absolutely loved her customer service. She definitely offered me world class customer service and need I say that’s a first coming from this institution…. She also enrolled me in some other great offers that I couldn’t refuse! She’s awesome!!!
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March 2023 by Chris Barker
Good place to do business with. Very friendly and knowledgeable staff. They really make you feel like family. They have went above and beyond my expectations .
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February 2023 by Arthur Cole
Personal Banker, Ms. Bernadina Folz, help me obtain a used car loan. She was very professional, and patient. There were some issues that came up unexpected but. she went above and beyond to help me finalize the the sale. Thank you Ms. Folz.
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February 2023 by Lisa Gantous
Angel Guzman was very helpful and professional when he assisted me with a recent transaction. Thank you
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September 2022 by Angie Alesse
Received preapproval to refinance with year, make and model of my car, and current interest rate listed with new rate they’d give a whole percent lower on letter saying “save hundreds to thousands” so I waste my time submitting everything to refinance and getting the hard hit on my credit report only to be told my car is too old so the interest would be a whole percent higher not lower than current rate they bated me with. They had all that info. They knew my car was a 2016. Why send a preapproval?!Beware of bate and switch and hurting your credit.
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July 2022 by Chris Rhodes
Is this a scam? Received a call from south Asia asking me to read back EVERY line of my application for the checking account I successfully applied for online. Or are you just stealing twenty minutes out of my day for kicks?
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January 2022 by luvchild1705
Arnaldo Rivera is the absolute BEST banker! I decided to go into the branch and inquire on my refi application initially started online and had the pleasure of working with Rivera. He was soooo kind and knowledgable explaining all of my options but the best part is, he moved the process along so quickly allowing the refi's to go through within days. His communication and response time is unmatched and my overall banking customer service experience was top notch. He comes highly recommended and I will continue to work specifically with him where able.
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December 2021 by Ylenia Paez
Arnaldo Rivera he went above and beyond to help me with issue that had a deadline. There should be more helpful people like him. Thank you