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April 2024 by Nancy Barton
People here are very abrupt. Still waiting to see a doctor. Terrible having to wait hours after arrival to see someone when you are feeling horrible
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April 2024 by Julie McLeod
Great customer service! The nurse and doctor took there time and listened. I highly recommend AFC Urgent Care in Seminole.
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December 2023 by Alison Voyvodich
I was really sick and needed medicine and went to Urgent Care. The staff was friendly and expedient with moving all patients through quickly. This was my second time needing the urgent care facility and I am glad I did. Everyone was great.
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December 2023 by Sam P.
Extremely clean and well organized facility.The waiting room was full (7 patients) on a Saturday morning. We were seen within a half hour, which is surprising for the number of people and being a weekend.The receptionist was courteous and thorough and explained our options for services.The Dr., RN, and staff were all personable and thorough with diagnostics and procedures.I'm glad that we visited.
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December 2023 by Amy Davis
Shame on you. My husband visited this urgent care location with a hand injury. Paid $60 up front only to be told that the injury was too serious and he could not be treated there. No refund. Wow, it must be nice to get paid that kind of money for no services rendered. I hope you at least make a holiday donation to a charity that cares about people with that “donation” to your facility.
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November 2023 by Sharrice Taylor
I would like to express my heartfelt gratitude to the staff of AFC Urgent Care who made my recent experience as pleasant as possible, given the circumstances. Their exceptional care and attentiveness during my son’s treatment were truly commendable. Instead of being bogged down by paperwork, they prioritized his well-being with compassion and efficiency. The facility was clean and the staff was professional with a personal touch.I wholeheartedly recommend seeking medical care from this dedicated team.
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November 2023 by A. LaGuardia
Jessica Barnes was the receptionist who checked me in... She was so friendly and knowledgeable and made the whole experience easy as I was feeling very bad. She is the first person you come in contact with and that sets the stage for the visit.The nurse practitioner had good bedside manner and explained everything step by step. Overall, it was a good visit. I will return in the future.
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November 2023 by Gavin Palmer
I always have issues when coming to this place, the main thing is they have an online check in feature “Save your spot in line”. I scheduled an appointment for 1:30 and when I went in at the designated time the receptionist told me it would be a hour and a half wait and that I could leave and she would call me when it was my turn. I left for 30 minutes and called up to check the wait time and she told me it was still an hour and a half, I told her that online it was saying I was next in line which she replied that there is no appointments it’s first come first serve, meanwhile my phone is receiving texts saying:“ It's time to head to the clinic. Please check in 10 mins before your 1:31 pm visit. Click [web address] for visit updates.” -@1:11p when I was pulling up“Hello, your visit time was 1:31 pm. Please check with the front desk soon. We may not be able to hold your visit time.” - @1:33pm after I checked in at the desk and the receptionist said it was a long wait“We're sorry that you're having trouble making it to the clinic and have missed your reservation. Please call or go online to check in again.” -@2:01 when I called to check on wait timeI don’t understand why they have this feature if they’re not going to honor it. I’ve never had a less then a 2 hour wait to get into a room, and then when you get called back your stuck waiting in the room for an addition 30 minutes to an hour and a half. There’s only one receptionist, one nurse, and one doctor at any given time. Also the receptionists typically have a attitude or aggressive tone to there voice as though you’re inconveniencing them by coming in. This is the last time I come here.
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November 2023 by SEZEN Lewis
The staff provided excellent service and took care of my every needs while I was at that facility. The staff acted in a very professional manner.and is to be complimented.
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October 2023 by Brittany
Clean, courteous, quick and concise is how I would describe my visit at AFC today. “AJ” is very friendly and has great bedside manners. She promptly addressed my concerns. I would definitely return to this location.
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August 2023 by Ryan T
I’ve only been to this location a few times as I’ve not found a PC since moving here yet. They are always nice and upbeat. Docs and PA’s are always nice and have a smile on their face. I have insurance so rarely do I have to pay so I can’t speak to billing and prices but overall- I’ll be back if and when I need care!
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July 2023 by Jay Renee
I came in as a cash customer with my children and paid $175 per child upfront for services. My two daughters were treated as one patient and only one child was assessed firstly secondly, there was rap music, playing loudly with vulgar language. And medical representatives wearing excessively long acrylic nails. We sat there for hours as they did testing on my one daughter, and could not determine why she was sick. It was never stated to me that any testing would be additional cost, until I received a delinquent bill months later in the mail. On my previous occasions, visiting as a cash patient. If there were additional services, it was stated the cost was stated, and then it was rectified at the end of the visit. These charges were never stated, and I wasn’t directed to the payment counter to rectify it at the end of the visit either after leaving AFC Seminole. I had to schedule another appointment at “Real Doctor” for my children due to them still running fevers, and being excessively sick and dehydrated. It was determined that that one had sinus infection and had to go on antibiotics. To add insult into injury, my grievance, I filed, stated that it was found that the costs were effectively communicated. This is unethical, and could not be further than the truth. If cost would have been stated to me, I would’ve had no problem, paying my due amount at the checkout counter on our way out, as I always have at AFC. It hurts!!! Unexpected expenses, unethical billing practices. When I paid this bill today, I asked myself how many people are hurting over getting done the same way? how many people are sacrificing rent dinner car payments because someone didn’t do their job, right at AFC? Or suffer from damaged credit because they can’t afford it, then lack ability to get a car or home. The impact matters! I pay my bills. I pay what I owe. Charging people hidden fees, that haven’t been discussed or agreed to. That’s as close to being robbed as I’ve ever felt.
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July 2023 by Mallory Paige
I love American Family Care. The staff and the doctors are kind. The music always makes me smile. When I’m sick or need help, I know I can find it at Seminole AFC. I know when I go in I’m with a trust worthy group of individuals who are helping me learn to care for myself. If I could have a favorite place to go when I need help it’s here, AFC.
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July 2023 by Justin Baker
Amazing Practice! I wouldn’t pay attention to the bad reviews at all. The problem in America is everyone is so entitled and they don’t want to wait! This is a walk-in clinic with a wonderful staff that really cares and Very clean facility as well!
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July 2023 by Stacey Francis
My blood pressure was very high during my pregnancy I was given great care and advise when I was seen. Would surely recommend this clinic to anyone in need of URGENT CARE !
