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January 2024 by James Fulvi
Danielle was exceptional!!
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January 2024 by Jay B
Elizabeth has been a great and helpful agent! She always explains and makes sure I fully understand my policies and insurance. She always has a positive energy and is always helpful. For any help with understanding or just have any questions at all I would 10/10 recommend Elizabeth!
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January 2024 by Cathie Bell
Spoke with Erin Myers...very helpful and professional
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January 2024 by Peter V (Sun Life Tech)
5 Stars! A Dream Team at Ben Feller State Farm!Huge shoutout to the incredible Erin and Brianna at Ben Feller State Farm! They went above and beyond to make getting our brand new trucks a smooth and stress-free experience.From navigating the paperwork jungle to ensuring everything was perfect for the bank, they handled everything with amazing efficiency, patience, and a smile. I never felt lost or confused, and they were always prompt and responsive to any questions I had.Erin and Brianna truly made the difference in turning what could have been a stressful process into a positive and even enjoyable one. Their dedication, knowledge, and friendly demeanor were truly refreshing.If you're looking for top-notch insurance and an amazing team to support you, look no further than Ben Feller State Farm! Erin and Brianna are rockstars!Here are some specific things I loved:- Clear and concise communication: They explained everything in a way that was easy to understand, even for someone not familiar with insurance jargon.- Proactive and efficient: They anticipated my needs and were always ahead of the game, keeping me updated every step of the way.- Friendly and personable: They made me feel like more than just a customer, they truly cared about my experience.- Flexible and accommodating: They were willing to work around my busy schedule and made the process as convenient as possible.Overall, I couldn't be happier with my experience at Ben Feller State Farm. Thanks to Erin and Brianna, getting our new trucks was a breeze! I highly recommend them to anyone looking for reliable insurance and exceptional customer service.P.S. If you're picking up a new vehicle soon and need insurance, be sure to ask for Erin and Brianna! They'll make sure you're all set to hit the road in no time.
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November 2023 by Wendy Donnelly
We changed agents after a huge rate increase due to SF incorrectly overstating our annual mileage. Our previous agent corrected it eventually but failed to apply our multi vehicle discount and we’re left with being charged the incorrect amount for the past 6 months. Liz at Ben Feller agency is working hard to get this fixed and impresses me as an agent who really cares about making it right.
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October 2023 by Angela Kristo
Danielle with State Farm was AMAZING!! She was very helpful, great to talk to, and understanding, I loved her!!
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October 2023 by Carole Pellillo
Jake from State farm was extremely helpful to me... He is very professional & knowledgeable... He is an asset to your company... Thank you very much
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September 2023 by Luis Mignucci
Danielle was fantastic, she is very knowledgeable, attentive and friendly. Helped me get a new auto policy in no time and facilitated the cancellation of my old one. All was supper easy! Thank you Danielle for your time and assistance!
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August 2023 by Chris Radloff
Very helpful and highly knowledgeable staff.My insurance agent Jake is the best he's helped me through some tuff stuff.I would highly recommend to anyone to see the Ben Feller State Farm and especially Jake.!You guys are awesome
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August 2023 by Maria Stafford
Ben, Jake and Team are exceptionally empathetic to their clients and especially during these times where are economy is not so healthy or stable! Thank you Team!!! You have our loyalty! Maria
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July 2023 by Melissa Mcdonough
Danielle M. assisted me with updating both my policies recently. She is awesome! Great follow up, she was professional yet personable. Exactly what customer service should be. Thank you Danielle!!
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May 2023 by Sherri Pellack
Used to be good, now 3 weeks in and I can't get people to follow up, return calls or send me the documents when they are suppose to. I have seen such poor customer service even from Ben Feller when I asked to speak to people....this is ridiculous.
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May 2023 by James Giesler
I'm writing today to give my agent Ben Feller, JP Vargas and Helen Presnell of the Commercial Claims Department a very special Thank You for a job well done on our behalf.Sometimes you don't know how good a team is until you really need them. I've had my personal insurance with Ben and his team for some time, always with excellent service, but no particular problems.But this past year Ben and JP convinced me to move commercial coverages for one of my companies in southwest Florida to State Farm. As usual, Ben's advice was solid, JP worked his tail off, and the SF rates were very competitive -- and they insisted we add commercial wind coverage. Then two months later we were hit hard by Hurricane Ian.Ben sat down with me and helped me compile a comprehensive Statement of Loss to get the claim rolling, and then over a number of very difficult weeks we were able to complete the claim with the able, kind and understanding assistance of Helen Presnell. Bless her heart! There were days when we didn't make it easy for her.I want to say that Ben, JP, Helen and the rest of the State Farm team took very good care of us through this very difficult time, and we couldn't be more pleased with the outcome.Thank you. We're not going anywhere.JG
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March 2023 by Linda Z
Very happy with the customer service! Elizabeth went above and beyond to help correct a my billing issue. I would recommend Ben Feller for sure.
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February 2023 by Sarah Bothe
Worked with JP and he is the best of the best! Saved us so much money and really made sure we will understood everything that was going on, as well as what we were signing. They are personal and kind, helpful and efficient. Can’t rave enough about them!!! Appreciative. 10/10 service.
