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February 2024 by Chris C.
They treated my brother and I very well during the estate process of a passed one It was efficient and they kept good communication
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October 2023 by helen gil
Extremely Happy with customer service yesterday by Taja Dorsey at local GTE location in Seminole, Fl. I highly recommend her! She provided and answered all our inquiries, and put our account up to date
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July 2023 by Deejay Wilson
Been with GTE 5 Years now, still not disappointed.Mr. Ryan from this specific branch has shown so much patience and is very understanding. 5 out of 5 in my bookreally appreciate the help I receive. This is GTE is great to open an account with !
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July 2023 by Rochi Yellowdy
Irina was great and she made stressful situation bearable. My account was hacked and funds were transferred out to unknown individuals. Irina reviewed each account to make sure everything was accurate and she set up new accounts for me. She even made sure I had access to some banking features I didn’t even think of asking for. Honestly, I didn’t think it was going to go as smoothly as it did today and I was ready to change banks. Especially since I couldn’t get someone on the phone to talk to initially and was on hold forever. They really need to do something about the customer service line. However, I’m really glad Irina was my in-person account rep.
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July 2023 by Matt Rice
Always willing to go the extra mile, even for something small (or simple)! They haven’t forgotten what customer service is supposed to be.
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June 2023 by Nahom Nahom
What a great store. All the staff are friendly, especially Ms. Barrow. I had questions about multiple products and Ms. Barrow was very knowledgeable about all of the products. She helped me understand all the details and I was confident in the decision I made and the products I used. Members are luck to have someone like Ms. Kalinka Barrow.
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June 2023 by Katiria M
Highly recommend, if you are looking for a one on one professional, courteous banking services! Extremely helpful very informative and provide guidance every step of the way. Highly highly recommend!!! Aaron was amazing with all of my business banking needs! Thank you GTE!
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June 2023 by William Midkiff
Irina was so helpful and answered all of my questions.
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May 2023 by Ryan Davis
Arron Ryan helped me resolve my issues swiftly and accurately. Great last name too!
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May 2023 by brittney bloom
Worst bank I have ever been with. Whenever I call in branch or corporate number no one answers. I have called over 10 times in the past month. They want you to leave a message. No one is ever available.* I signed up for a credit card promo- they never did the promo on the card, it did not give me the go points back and it charged me interest when it was suppose to be interest free. Had to go in branch multiple times for someone to get something done.*when in branch to pay my card and it took my money, the representative on the screen said it was not counted it and their system failed. They could not give me my money back or honor the amount I said I put in. Instead they call me back a couple days later saying a lower amount than what I said was put in.. How are you suppose to justify that?
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May 2023 by Megan Volz
Irina helped me set up an account for my neice, step by step. She was very helpful!! Thank you Irina, and GTE!!
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May 2023 by William Burnside
Aaron Ryan and Sheila Jackman helped me with online banking and I love GTE because of them.
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September 2022 by Jeremy Field
They took my MINOR SONS MONEY AFTER HIS MOTHER PASSED AWAY and told me there is nothing they can do to return it. She was the adult signer that is required for a minor childs account and when she passed away unexpectedly at 39 years old, they used my sons account as an overdraft to cover an automatic debit bill that she had set up. This happened before we were able to get the death certificate and have her accounts closed and my name placed on his account instead of hers. I have been calling, emailing and stopping into the branch for 3 weeks while they dragged this out and keep telling me they are trying but it’s always another department or person that’s not in the branch to look you in the face when they tell you “ Sorry we are unable to return your sons $150 because of right to offset”. How heartless to keep a child’s entire paycheck from his job at the grocery store when he’s got enough to deal with losing his mother. I am beyond disgusted and will be closing all accounts with this cold hearted institution since all they care about is money or profit. How can you tell me somebody, somewhere in this organization won’t do the right thing for a 16 year old boy who had to pay his mothers final bill. Disgusting business practice. Do not give this company any business.
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September 2022 by Jeremy F.
They took my MINOR SONS MONEY AFTER HIS MOTHER PASSED AWAY and told me there is nothing they can do to return it. She was the adult signer that is required for a minor child's account and when she passed away unexpectedly at 39 years old, they used my sons account as an overdraft to cover an automatic debit bill that she had set up. This happened before we were able to get the death certificate and have her accounts closed and my name placed on his account instead of hers. I have been calling, emailing and stopping into the branch for 3 weeks while they dragged this out and keep telling me they are trying but it's always another department or person that's not in the branch to look you in the face when they tell you " Sorry we are unable to return your sons $150 because of right to offset". How heartless to keep a child's entire paycheck from his job at the grocery store when he's got enough to deal with losing his mother. I am beyond disgusted and will be closing all accounts with this cold hearted institution since all they care about is money or profit. How can you tell me somebody, somewhere in this organization won't do the right thing for a 16 year old boy who had to pay his mothers final bill. Disgusting business practice. Do not give this company any business.
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August 2022 by Patty S
I have been banking here for over 15 years. They have always been great! They're very helpful & go above and beyond, especially Kalinka & Stephanie. I recently had an issue and they helped me every step of the way. I love my GTE family!
