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December 2023 by Jack Haydon
11/29/23 - we had problems with the internet. we were told by support that we needed new equipment. we visited the seminole store and were served by Kevin Berry. we installed the new equipment. it still wasn't working. we were told by support the router needed to be replaced (the new one).11/30/23 - we again went to the seminole store and again were served by Kevin Berry. we waited for 2-hours (10am-12pm) and came home and installed the new equipment. we found the second set of new equipment didn't work. we were told by support the equipment had not been activated in the store.Please retrain Kevin Berry.
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November 2023 by RedSox Ronin
I waited and waited and waited. I upgrade my Internet to 1 Gbps over the phone before going to the store. All I need to do was exchange the equipment. I finally got my new modem and router and was told it was all set up, plug n play. It was not. I had no Internet with the new equipment. I spent another hour on the phone with Spectrum tech support before everything work. Also wifi download speed are only 680 Mbps. Not close to 1.0 Gbps. Very sad now.
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November 2023 by Maura Reedy
Robert (RJ) Van Pelt provided outstanding customer service today while assisting me in going from an android to the iphone and tranferring my service from AT&T to Spectrum.His intellect and communication skills are well beyond people in his age bracket. This young man is a rising star! I cant say enough good things about him. He was an absolute pleasure to work with. Hang onto him Spectrum!
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November 2023 by Julia Robbins
Very rude and disrespectful, I’m a first time customer and came in asking about my service and to pick up my router I wasn’t greeted and when i went up to the counter to ask what to do the gentleman was extremely rude and has a very bad attitude expected me to know to sign in when I’m a first time customer have never been and their are no signs (the lady is so kind her name is Mary and she’s so sweet and very helpful and outgoing give her a raise!) . I noticed other people that have been waiting in the lobby for at least 20 mins they had to seek someone out before being told they needed to sign in if they wanted help, to which they responded I wish i would have been told sooner because they were waiting with no help or acknowledgment for so long. They don’t greet customers they stare at everyone like they hate their lives and they are rude and oblivious worst customer service I’ve ever seen and as someone who works in customer service for a living. Disgraceful. Outrageous. Shameful. scandalous. Deplorable!!
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November 2023 by Josh S
I honestly hate dealing with Spectrum. I sadly have been unable to get Frontier or WOW! For my complex leaving Spectrum as my only option and it sucks.I've been down twice in the last 2 weeks and the best they can do is keep sending our technicians whom obviously don't know what they're doing otherwise I'd have internet right now.I filed a complaint with the Better Business Bureau because thanks to Spectrum's Internet outage I've been out of work for 2 days costing me $400 and the only thing Spectrum can do is send another underpaid, unqualified technician to my house to fumble and bumble yet again.There is a high likelihood of me taking Spectrum and Charter Communications to small claims court for my loss of wages seeing as it is their incompetence to blame
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September 2023 by James T.
Had to switch over an account and do some other things and Kevin B. Was very helpful! Thanks for the great service Kevin!
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September 2023 by Glory Hosana
I love this store. I always make a reservation before coming. Most of the time I'm not there long at all. Employees are professional and very helpful
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September 2023 by Frances C.
Are all the customer service representatives at Spectrum condescending? I had a tech come out to install my new service. After 1.5 hrs, he was unsuccessful, and I needed to leave for a 6:00 pm appointment, so I asked him to leave. A customer service rep calls me and asks me why I sent him away. So I told her. Her response was, "Are you keeping track of his hours?" I said as a matter of fact, yes, he arrived at 4 and it's now 530 and I have a 6 pm appointment. So, I ended the conversation. On Mon I called back and explained what the tech had done and what I thought the problem was as my service works just fine with Frontier. Again the representative was condescending to me as to why I sent the first tech away. I said because he had tried everything except NOW wanting to install the modem and router on my second floor. Ah. No. It needs to work on my first floor. This company needs to remember their manners if they want our business.
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August 2023 by Linda Souza
Got here 15 minutes before the store opened today. I am still waiting here an hour and 10 minutes later. Two people with new phones have jammed up this line for an hour. There are 25 people waiting here and no movement. There are people here walking around instead of opening up another counter, and just having the people that are swapping out equipment come in and out instead of waiting this ridiculous amount of time and no Care for customer service to communicate to the people. Sorry for your wait, if they're having issues, etc. this is completely terrible and a waste of my time and terrible terrible terrible customer service.
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August 2023 by John Linden
Came into the store on 7/29/23 as instructed from Spectrum to drop off equipment. The employees working had the worst customer service I’ve ever experienced. They had zero interest in assisting me unless I was buying a cellphone. There were 3 employees working at the time and I was next in line. They were helping and directing the other two individuals who came in after me on what to do with their equipment. I would give them zero stars if I could. Waited in there for 15 minutes before I just left.
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August 2023 by Tyler Plowman
Been sitting here for an hour while they are waiting in a que for a guys phone. They have been helping the same two people since they opened. You can help the next person while the guys sits in ques it's not rocket science. Mismanaged, lazy, and unprofessional. They have this same complaint over and over. Stop apologizing and do something.
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August 2023 by Joe Rizzo
The staff are willing to help you when it is your turn to be called! I was only there I shot. Of time to pick up a cable box and the employee was very helpful and personable!
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July 2023 by Catherine Jones
The worst office. Limited staff. Useless. Evertime you go in always waiting. Went there at 10 am this morning to drop off equipment. Signed in waited. Waited 20 mins. I left. Walked in again 1 lady working by herself. Seems like she doesn't know what she is doing. Keep in mind I was there on July 4th to pick up equipment. Went in waited then left. Went back waited again then left. Had them mail out the equipment. People if you buy certain TV and you have Spectrum make sure you can get the app on your TV. Bought an LG. Spectrum doesn't have agreement with LG. I stayed away from that office because they were doing shady things. I had ordered internet over the phone Went into that office to pick up my equipment, they cancel the phone order and open a new order to get their quota. Just walked into the office. No one waiting. No customers. 2 rep working. Again I had to wait. Guy helping the female rep.Waited and waited. It's ridiculous. And they wonder why everything is online. People dont like to walk in an office because of this issue. He said, oh you can make a reservation. To drop off an equipment. He was rude. No customer service skills.
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July 2023 by Glenn Brightman
2 stars because spectrum employees are friendly and courteous but 3 stars removed because the process they are asked to follow is highly flawed. Make sure you make an appointment on their website and make sure you are on time. I was late to mine which meant you go into a queue and you keep getting bumped later as others with appointments arrive. The major flaw is employees are asked to handle the quick and traditional Cable TV/Internet visits, like mine, which are often equipment swaps that take literally 2 minutes or less while also handling the very lengthy mobile arrangements like explaining billing for a new customer and setting up or troubleshooting cell phones which can take 45 minutes or more per customer. I waited well over an hour to simply swap a cable box as the 4 people in front of me were all getting new iPhones set up. Very frustrating and could be solved if they were able to take equipment swaps separate from mobile service or during the time they are waiting 30 minutes for a customer’s 4000 pictures to download to their new iPhone and chatting about how cute that picture of the customer’s dog was from 2017.
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July 2023 by Antsy Hikes
Walked in today in hopes of saving money on our internet bill. Walked out with double the data, and a $15 in monthly savings. Thank you Robert! Friendly service and zero hassle!
