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March 2024 by Shayne Powers
The manager Ozan at this location as well as James are the best! They are wonderful help, I have been a T-Mobile member for years and every time I come into the store they provide an amazing experience. Thank you Ozan and James!
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March 2024 by Oleander
Very friendly & helpful staff
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February 2024 by Gina Deliz
Adam is always helpful and knowledgeableThanks
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February 2024 by Bill Fix
Went into the store for help with my Granddaughters phone, she had forgotten her password and the phone was locked, James took the time to help us factory restore the phone so that she could use it, he was very courteous, and respectful. James is an asset to your establishment and deserves some recognition for going above and beyond.
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February 2024 by Wendy Pool
Great customer service
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February 2024 by Chris F
The employees and the manager of this store COMPLETELY messed up my account for me on a upgrade/trade-in. I've been dealing with tmobile customer care every month for 5 months now after returning to the store and speaking to the owner of the store who offered no help whatsoever (other than "come back when the manager is here). I was told my bill would be a certain amount with trade ins and it has been almost $100 more each month since then and even after hours on the phone with customer care my bill will still continue to he much higher than I was told.Tmobile customer care has been equally terrible to deal with. They give me a different answer every time I contact them (I've made 10 phone calls to them in this time totalling well over 8 hours of my time)What it ultimately comes down to is that the employees and manager did not understand their own policies for trade ins and the jump program and I was informed I could take advantage of these promos/programs. Their misinformation has cost me an extra $600+ dollars and I have a spare phone without a line that I was told could be turned in.
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February 2024 by madeline
Ozan is the best ! We only go to this store and ask for him everytime !! 10/10 customer service
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January 2024 by Charles
Came by over the weekend to fix a sim card issue. I was greeted by several staff members as I walked in. Lelya was very helpful. She was quick and friendly. I will be back when it's time to upgrade.
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December 2023 by Carol Harris
Tmobile Best phone service and more
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November 2023 by nancy schubart
I don't know why I had to change from a credit card payment to extracting it from my checking acct. Eat the credit charge, you all have a ton of money. Pay your employees more, they work hard dealing with clueless seniors such as myself. Never complain, explain 3 times if necessary.
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November 2023 by Alfred A Bruno
Very patient believe me I'm eighty-six years old and you treated me with the utmost respect very knowledgeable.
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October 2023 by corey colaciello
My experience at T-Mobile at Seminole City Center was fabulous because I and four or five other customers were simultaneously helped by and witness to the multi tasking of the ultra competent Ethan. I have resided professionally in the business world for over 30 years and have never been more impressed with a young persons (early-mid 20's) performance. He is smart, conscientious, quick, yet he remains calm while juggling multiple issues at once almost single handily. If the management at T-Mobile are smart they ought to do all they can to keep this young man, he has a bright future ahead of him.
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October 2023 by RG Irizarry
I was assisted by Adam and James tonight and I wanted to write my review before I forget since they were so amazingly helpful and knowledgeable. They close at 8PM and I got there around 7:45 to do a phone transfer from my old phone to the new one. We were there till' almost 9PM and these guys couldn't have been nicer. Your stre is in god hands with these 2 gentlemen. Thank you for all your help tonight.
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October 2023 by John Reid
Ozan, Ethan, and Adam are my go to guys for anything I need from T-Mobile. any issues I have had, were quickly resolved. I don’t go to any other location but this one, for that reason. thanks again
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June 2023 by Jory Swatzell
Went in to purchase a new phone, a young lady waited on us, she recommended some, but they dont carry any item, covers or cases. Asked about a flip phone and she refused to show us. There are none for display, if you have one to sell,you have one to see. .
