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November 2023 by Harry
Fairly fast service. Friendly tellers. Drive thru and ATM available.
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September 2023 by Duane Plikunas
Fast , efficient and friendly service every time I walk in the door or go through the drive thru.
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July 2023 by Israel Vazquez
Unfortunately it was unpleasant experience i waited 30 mins trying open an account and they had me sit there that long to tell me they had an appointment coming up that it would take to long, so they prefer to wait for their business rather than someone that is live ready to go, so for future business strategy, always take the one physically there, why risk a “no show” over business directly there. That came from the manager of the local. Maybe take some business lessons and learn better practices.
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January 2023 by Will
As a former happy Suntrust customer, I am saddened to see the absolute disregard this new Truist organization displays towards its customers. They shut down the Suntrust phone numbers without bothering to leave a message or even directing callers to the new number. Now long after the merger calls to Truist go unanswered MOST of the time during normal business hours. They don’t care.
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October 2022 by Boss Champ Flint
Place was great before it switched to Truist. Now expect most drive thru lanes to be broken, late openings and two to three times the wait times as before. Customer service has also declined significantly.
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July 2022 by Numix
Good for non-complex issues. Like basic deposit/withdrawal. No other personal experience to go off of. So you should heed others reviews if you need anything other then that.
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June 2022 by Karen Shearer
Worst bank manager ever!!!!! Too bad you have to give one star because they deserve nothing, just like their customer service.
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June 2022 by Katie Holthusen
Google says open on Saturday till 12. Drove 15 minutes to get here. Door says closed on Saturday and Sunday. Thanks a lot.
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May 2022 by Lisa Doughtie
Needed to change my name on bank account. After waiting 20 min he walks out of his office-turn lights out and informs tellers he is going to lunch. Needless to say I didn’t wait any longer. Going to open new account at different bank and close out of Truist. What happened to customer service??Went to location on Park St and Mohamed Baydoun was great!! Greeted me when I walked in and took less than 5 min to make the change.
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February 2022 by Cindy de Haan
I went with my Mom to take care of banking business. We waited for a good 15 minutes inside while the only teller available carried on an animated conversation with two other customers, showing each other pictures on their phones and laughing . She completely ignored us. Not impressed by her extremely rude and unprofessional behavior and we’re seriously considering changing banks.
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January 2022 by Gabby
ATM does not allowed deposits and is very frustrating as the next bank is 2 minutes away!
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January 2022 by Christopher Reynolds
This merger between BB&T and Suntrust has been the most ridiculous and incompetent thing I’ve encountered in my professional career, and I’m an attorney (insert your favorite lawyer joke here). Of course it’s not the fault of the employees, who I still believe are exemplary. It’s been about 10 days since the merger. I still have no online or mobile access to my accounts despite sitting on hold a minimum of an hour each day where every customer service representative claims they have fixed the issue. I have deposited relatively common or small checks written to my business from multi-billion dollar multinational corporations, had the money made available the next day as BB&T has done for years in the regular course of business, so I then start using the funds for the business as normal, only to find out a couple days later that this “bank” Truist has now decided to take the money back that I’ve already spent and decided that it’s somehow reasonable to make me now wait 7 business days (10 calendar days) before giving the funds back to me, just in case these auto insurance companies who earn untold hundreds of millions of dollars annually and spend obscene sums in advertising, accidentally wrote me a check that might bounce. The notion that there is any logic there is simply fanciful. There are many other little things, but ultimately this merger or acquisition was poorly planned as evidenced by just these things that have happened to my small business. Fortunately I can absorb the loss hoisted upon me, but I know not every small business can. So the search begins for one of the many local banks and credit unions that I should have done years ago and have nkw paid the price. Moreover, having my firm’s money parked at a local institution is much more likely to benefit the local economy. Anyone looking to move to this new entity called Truist who calls itself a bank, I hope you do your due diligence. I should have left after it took longer than a few days to give me online access to my business accounts. Don’t make the mistake I did. And again, the local employees are all great and I’ve been fortunate to get to know many of them and have enjoyed that aspect immensely. Undoubtedly, things would be much worse were it not for them. Hopefully this will save someone from the insanity I’ve been engulfed in the last 10 days and can’t wait to finally close those accounts. Bigger is not always better. Sometimes it’s much, much worse.
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July 2021 by John Doe
Eric on the BB&T side is great fixed my issue didn’t pass me off like the people on the Suntrust side.Christopher R. Very easy to deal with. Super busy but once you get face to face with him he is great and will help you with all of your needs, very understanding. 5 stars for him.
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June 2021 by Al Lipscomb
Needed to open an account and saw the sign that said "check in with the tellers". I was immediately helped and informed of the merger and asked if I had an account with Suntrust or BB&T, no to both. I was told that someone would be out to help me in a minute and as promised Ashleigh was out in short order to help get an account set up. She explained the different account types and the features of each and got everything set up for me.
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June 2021 by Renae Davis
Awful. The people in the branch are awesome and very accommodating but ever since they merged with BB&T the bank itself has become back-handed... they took all power away from the people. Constant NSF fees when our account has over $10k, refusing to refund any of them, bouncing checks when there is plenty of money in the account. They say "we see different numbers on the back-end" which is complete BS. None of this has anything to do with the branch perse because SunTrust (now truist) took all the power away from the people. They literally cant do anything to help you. I've been told by multiple branch employees that they agree it seems wrong but that I have to call the 1-800 number bc they dont have the authority to fix it. Stay away!! If you're looking for business checking, look up Brex. It's the best thing I've ever done. As a business owner and consumer, Stay away from Truist!
