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June 2023 by Louise B.
Disgustingly bad customer service. Tried to confirm a delivery time the day before, but kept getting an erroneous message when responding to their instructional text. Delivery drivers lied to their manager, stated they came to deliver an hour later than they actually did. Spent over an hour with their customer service, who said they would look into it. Never heard backThen they made us wait 5 additional days for the delivery, and did not come at the prearranged time that day even though it was confirmed. The delivery gentleman then had the nerve to ask for a 5 star review!Oddly, they never asked for feedback Hmmm, wonder why.
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June 2023 by Bill G.
I would rather crap a cactus plant than shop at this place again. Terrible customer service. I wondered around looking for several items, not once did an employee ask if I needed help. Apparently, picking your nose and standing around doing nothing in the fastener aisle is more important than offering to help the guy who's there to spend money. I was ignored by at least 10 employees. (Fortunately, there was just the one nose picker.) You'd think that HUGE stores would understand that things are hard to find in a big place, so they'd train their employees to offer assistance. You'd think that. You'd be wrong. Also, they don't have many baskets to use while shopping. I absolutely hate using carts, so I had to make the trek back to my car to get a bag so I could shop and spend money in their store. I really don't understand big-box retailers. Yeah, I know, if someone has a cart, they MIGHT buy more stuff. I'd be willing to bet there are a lot more people like me who are less likely to shop at a place that doesn't provide baskets for those who are only buying a few small items. I'm going to Ace Hardware from now on. At least their people are friendly, attentive, and helpful.
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March 2023 by Jack B.
They have great staff and good prices. I would recommend this place over any of the other home depots.
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March 2023 by Joe P.
Angry customer! I ordered some flooring from Home Depot that took roughly two weeks. Unfortunately for me, the order only had 28 of the 32 cases. I called customer service and the gentlemen said come on in, we'll make it right. I drove back and they didn't have the other 4 cases in the store and called some warehouse to order them. I have a flooring guy coming in 3 days, the order won't arrive until 10 days. Their mistake but I'll have to pay the consequences. I asked if it could be expedited but there isn't a process for it. I asked if they could install the remainder since their mistake to which they responded that they wouldn't do that. I asked for the DM, his name is Gary DeMarinis. They advised to call customer "care". I spend a lot of money at Home Depot. They lost a customer for life. Let's see how much they "care".
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February 2023 by Courtney W.
Cannot even call what the employees there provided "customer service". An employee made the wrong number of keys requested because I asked for "1 mail key". Apparently he was offended by the word "mail"- he said, "I'm almost offended by that, then went on to say to me (a female), "oh but you guys can get offended". He would not speak to me, look at me, or help me further. What is wrong with this world?
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January 2023 by John B.
I'm so tired of getting stuff at Home Depot only to get home and find out the contents of the package you paid for has been changed out for cheaper items inside. I have to open every single light bulb pack as 3 ways changed out for regular bulbs. 5 pack of flush mount can lights all missing 1 light. A new box knife package has a used knife in it. If you buy ANYTHING here look at it first.
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January 2023 by Bill R.
I strongly recommend that you call ahead to make sure you can get what you want first before showing up to buy something. It may take two or three tries but be patient. Eventually you will reach the right person. I didn't take my own advice because I thought I knew from prior experience. I was wrong.Home depot makes copies of keys for autos. I wanted a simple door key to be made from an ignition transponder (chip) key but the associate tried to tell me I needed to buy a chip key or she couldn't do it. I told her I have had this done before at depot but she insisted there was nothing she could do. Boy was she wrong! Because of her unprofessional attitude she made me find a true low cost alternative at Ace Hardware on Seminole Boulevard. They made me the copy for 2.98 - that's right less than 3 dollars. Even if she had taken the time to do the right thing, it would have cost me three times that much and the key using her transponder blank would have cost SEVENTY DOLLARS! The ignorance and lies of a few rotten apples are not soon forgotten and I will never have another key made at any Home Depot again.Ace Hardware is at 12344 Seminole Boulevard or less than 4 miles north. They have people that have time to get what you need and they don't try to rip you off like Lowes or Home Depot.
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September 2022 by Dan M.
Rudest and worst Home Depot customer service ever. I thing they pride themselves on being useless and rude... if you can actually find anyone to ask for help. The manager should be fired for keeping these employees.
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August 2022 by Lueanna S.
The worst in service! Wanted to purchase a tool chest for over $600 and couldn't even get a salesperson to help and when we did he wanted to talk on the phone more. Actually walked away when my husband was talking to him. Entitled to a discount but have to down load their app and work through their program. Can't imagine a 70-80 year old trying to do that. Home Depot is far from military supportive. Ended up leaving and going to Lowes. Service was so much better and got the discount to almost the same price. I compared this to shopping at Publix vs Walmart. Willing to pay the little extra for decent service.
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July 2022 by Ron C.
absolute terrible customer service. Buyer beware they do not stand behind their products. Bought a brand new LG refrigerator less than a week ago. . Refrigerator portion not cooling and lights going off like a flying saucer on the front. Call today sorry your past 48 hours we do not return products. But will send someone out in a week meanwhile all my food is spoiled and I do not have a refrigerator. It would be a huge mistake to do business with them in any way shape or form. No care for the customer and even less for the fact that you spent good money on a product that is defective. And then the fact that service will not be there for a week. And we all know with the chip shortage and PC boards going bad there will not be any parts to fix the refrigerator. Been through this before with another refrigerator recently. The difference is Lowe's stood behind their product and replaced it. I should've known better when they don't give veteran discounts. Home Depot is the worst. And I'll be sure to spread the word to everyone I speak to about it. By the way this is about the Seminole Home Depot on Park Boulevard right by Lake Seminole not San Francisco I don't know why it's saying that's where this is from this is from Seminole Florida probably the worst Home Depot on earth
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May 2022 by Mike I.
I wanted two interior doors replaced at my home. They charged me 40 bucks for a measurement they never did. So, the next day, a get a notice that a contractor working through Angi's list were scheduled to do the work. Home Depo set this up without my knowledge. They also had me sign up for a program where I could get discounts on future work. Turns out this was to subscribe me to Angi's list!!! I had no Idea they did this. I cancelled the job within the 24 hrs. required, but they still charged the whole job to my credit card. The credit card company recognized that this was a fraudulent charge and denied it. Both Home Depot and Angi's list are corrupt companies with a long list of underhanded acts against customers......
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February 2022 by John Treccani
The installation of our carpet was a complete fiasco. Arrived almost 3 hours late, carpeted the two bedrooms, but refused to move a China cabinet because it was too heavy and then left the job (living room and dining room) unfinished. Calls to customer service have been a waste of time and they don't call back. After the installation crew left, we had to clean up the mess they left outside our condo and in the elevator. Still no resolution as we now have non-matching carpet in the condo.
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November 2021 by Kara Coleman
my husband's DL clearly says he's Veteran. they wouldn't by accept that for proof. We have never tan into this at any other Home Depot on the East coast. proof was shown to get that on the DL.
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September 2021 by Dawn H.
Ramirez delivery service LLC Worst company EVER ....Home Depot hires them and they admit they are the worst company ever We are on the third time trying to get a simple microwave installed first time their screwdriver didn't work so they couldn't take the microwave out . (Me and my son who have no experience at all )had to take it out in less than 17 minutes our self. Second time around something with the exhaust in the home so again they couldn't install it I need to hire a handyman first before having them do their job. But that wasn't the worst of it( 2 days Taking off of work to be home for a four hour window) I had to cancel my item because if my handyman can't come in three days then I'm stuck with the microwave that Unless install I don't know if it works, if it has problems ,or anything because it's not out of the box yet. So logic would have it I need a receipt stating that the order is canceled as proof since they're taking my microwave that I paid for and putting it back on their truck but they flat out refused so I had to get in my car follow them until I can get a hold of Home Depot and get something that states my canceled item as proof Well Ramirez delivery company didn't like that I was following them, go figure ?Was I mad yes was a loud yes I had every right I had taken two days off of work and still not got my product installed . I was not the driver that drove off the truck with the his associate barely hanging on the back of the truck who's yelling at him to stop the truck that he could fall off I was happy to get my receipt and my item taken off Only after the cops got involved and they assisted me with getting my receipt by the way they are no longer my problem warning don't let them be yours
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May 2021 by Angela J.
This location has the most helpful employees. My grandmother often sends me here for things that are heavy or awkward and employees always come right to my aid and offer assistance without being asked. Today, I needed an item that I was struggling to find. After asking someone for help, they also struggled to find what I was after. He asked where I was headed next and then offered to continue looking and come find me in the paint department if he found it. Sure enough, just as my paint was ready to go, he approached me with the item I needed. My grandmother says she prefers to come here rather than the Lowe's, which is closer to her, purely because they are so nice and helpful to her when she has to shop there on her own. I really appreciate knowing she has stores she can shop that treat her well when I'm not here to help her.