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July 2023 by Kel Ruiz
The staff is very friendly and professional. ????✅✅✅✅✅????
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May 2022 by Just Probably
Have been with the bank for over 20 years. Honestly have not changed banks due to the inconvenience of having to change my account number to all my billing information and direct deposit. However, this bank goes against federal banking rules. This bank does not protect its consumers from merchants. This bank functions as if it was still in the 20th century. Online banking with them is garbage. Employees are clueless. I have had my last straw with them and finally decided to leave. There is no purpose in banking with them, if you’re looking for a small bank, go to a credit union. If you have an issue outside of working hours which is on the weekends and past 5 PM on weekdays, you were basically screwed. They are constantly blocking your transactions with no reasoning behind it.
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July 2020 by Gwendolyn Hanson
This is the best bank in Florida BY FAR!! My officer calls me whenever something is wrong. The personal customer service is second to none!
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January 2020 by Alexa C.
I do appreciate this location directly in South Miami along US1 for it's easily accesible lot. The bank is open during usual hours and since it's a local bank, the service is personalized. I recently visited them with a check and they were quick to process it with kind service. They've recently merged with TotalBank so the rank has grown for them. You can recognize it by its multi-colored hourglass feature from afar. They don't offer a variety of services after hours but the online banking is a breeze to handle. Communicating with your personal banker is quick and easy so your experience here varies from those with a larger bank. Plus, FIU is on the board of trustees so it's another way to represent panther pride. Calling the branch or coming through their drive through teller is easy to do as they are located directly in the center of Miami.
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March 2019 by Roberto Miki
The drive thru is super fast.
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February 2018 by Mark M.
I am not a customer at Total Bank, however i went in anyway to break down a large bill. David and Katherine could no have been more accomodating. They even allowed "Tooket" my golden pup to visit with them. While at the bank, they went over a list of services they offer. Home loan caught my eye, so I am applying.
