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March 2024 by viviane boulos
Mr Jeffries is a wonderful person, solved my problem quickly and efficiently with great courtesy. However, your call center people are null
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March 2024 by maggie silverstein
I had to make some changes with my regular banking account, my money market account and my safety deposit box. Michael Yap was a wonderful help!! I know I was there at his lunch hour and still he persevered. Such a nice person whom I've known for many years and have come to count on for help with my banking issues.Maggie Silverstein
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February 2024 by Pedro Gonzalez
Had a great meeting with Michael Yap.Answerd my questions.
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November 2022 by Bob Bob
Poor customer service. They make our business go through so much hassle all in the name or risk avoidance of which most are trivial. If you want to add barriers and make day to day more complicated this is the bank for you.
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October 2022 by Kevin O.
Pretty good conditions if you're opening an account for business. Good terms and quick and easy loan approval for your business needs. They saved me a few times when I needed a loan quickly, and I didn't overpay too much for it.
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September 2022 by Tyler Saieg
FNBSM is a small banking system with a national chain feel. Due to its size, the interaction between staff and the customer is more personal and it shows in their work. When you bank here, you will feel like you are part of the family and the your needs are the bank's needs. Furthermore, for the introverts and people on the go, their app available for phones is well developed and easy to use. 10/10 would bank here again.
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April 2022 by PHILLIP MEDINA
Walked in and was immediately greeted with a smile. Service was exceptional and all my questions and concerns were answered. Made me feel like I was at home. I would highly recommend this Bank to all my friends and family. However, you need to go in and experience it yourself. At First National Bank of South Miami, they didn't treat me like another customer as some larger Banks would. This was more of a personal one on one touch. If you need help with internet banking, they have a station at their branch where they can coach you and show you how to use their products.
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September 2021 by Fredy Gonzalez
excelente banco buen cervicales saludos
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August 2021 by classic car club miami
The best service , they go above & beyond to help you , they treat you like family , I’ll never bank with anyone else ever again …Thank you to the whole team at FNBSM!!!
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July 2021 by Mari Pinero
This a great bank. It offers its clients all the services the big banks do but in a very personal way. When I visit or call the bank I feel like I was at Cheers, where everybody knows your name. You get immediate and personalized service. I particularly happy with my "Super Banker", Mr. Michael Yap. I've been banking there for over 20 years and he has always gone the extra when I call on him.
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July 2021 by Megan Varela
Great customer service! I bank with another big bank but First National Bank of South Miami always provides the best customer service. They are fast and help me with everything I need. When I’m on the go their app is convenient and user friendly.
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July 2021 by Sheila Shapiro
Mr. Michael Yap, at this bank has always been helpful to our family and our family has been with FNBSM for many, many years! Today, he helped us through an unpleasant experience when I discovered that a check had been stolen. We opened another account with his expertise and helpful, timely work. The same thing had happened after a computer hack, he helped then too. I cannot say enough for the kind manner in which Mr. Yap was able to guide us through the process. I have always asked for him first, for any matter, as my mother did before me! Many thanks again to him for the handling of our issues today!
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July 2021 by PAMELA GRAMLING
I bank at the Falls branch and every time I go to visit they always know me by name and treat me like a family member, one of the very few banks that still provide personal attention and care to their customers. I would highly recommend banking with them whether for personal or business.
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July 2021 by Dale Ovshinsky
The First National Bank Of Miami has been my bank for many years and is noted for being involved in the Arts and Community affairs ……. The Bank has a superb team that assists me a lot in my Banking needs ……..
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July 2021 by Mike Shaheen
Michael Yap and the staff at FNBSM are professional, diligent and provide the utmost in customer service and satisfaction in a timely fashion.
