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June 2025 by Saria Potts
Ur manger duany was very inconsiderate and passive aggressive on the phone
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June 2025 by Michelle
Mr. Freddie Gomez, Sales Teammate, assisted me with professionalism and patience. Service was completed timely, needed rear brake pads. Thank you!
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June 2025 by Bailey (Different Concepts)
Be Cautious — Pricing Practices Are Alarming
I rarely leave negative reviews, but after my recent experience at Firestone, I feel compelled to warn others. While the customer service team was respectful and polite, the pricing and overall approach to repairs, tires, and warranty options were deeply disappointing.
What stood out most was how aggressively they pushed high-cost services and inflated pricing—borderline predatory. I did my research, and many of the quotes I received were significantly higher than industry standards for the same work. It feels less like a service center and more like a sales trap designed to squeeze every dollar possible out of customers who might not know better.
This is not how you build long-term trust with clients. Unfortunately, unless you’re ready to overpay for routine work or feel pressured into unnecessary services, I can’t recommend this location. Transparency and fairness should be non-negotiable in this business—and that was not my experience here.
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June 2025 by Keith Butts
The associates at the SouthWest Ranches, Fl Firestone store are very customer friendly, Issac my sells rep took the time to explain the different tire óptions for my car, being that I needed a full set of staggered tires. He was able to sell me the tires at a great price. The price out the door included a lifetime front end alignment and tire hazzard warranty. In total $700 cheaper than what I was quoted from the car dealership with no warranty. I highly recommend this store.
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June 2025 by Marjurie Rivas
Freddie and James were proffessional and took care of me quick! Will be back again
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June 2025 by Maria T Monro
Great and fast service! They gave you recommendations and options, good promotions, highly recommended!
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July 2024 by Sherecia SoAmazing247
As a longtime returning Firestone customer I must say that my last 4 recent experiences at the Southwest Ranches location over the past 4 days have been a nightmare. On Friday, 7/26, I took my son’s 2018 Chevy Camaro for a routine oil change, new breaks and rotors which cost me a little over $1,300 and also included diagnostic test that came back that the vehicle was fine and there were no issues.
Unfortunately, upon picking up the Camaro following the service and driving it home from Firestone the vehicle started shaking and making a loud sound. The next day (Saturday, 7/27) I called Firestone and spoke with a manager and asked what happened to my car in which the manager at firestone replied that I should bring the vehicle back in to be checked again. That said, the vehicle was dropped off during the morning of 7/27 (day 2) Firestone did another diagnostic test and called to advise the same day that now the vehicle needed a new thermostat, a valve replaced and despite being taken aback, and not initially receiving the correct information after the first diagnostic test, I paid another $1,100 on (Sunday, 7/28) (day 3) and after that repair I drive the vehicle home again and it started smoking profusely and making a loud sound. I called Firestone because at that point I was disappointed and asked what happened to my car??!!
I took the vehicle back again on Monday (7/29) (day 4) and was notified later that day that the vehicle is no longer operable. This was by far the worst customer service and repair experience I have ever encountered in my life!!! Firestone Southwest Ranches should have never taken my money for repairs on a vehicle that they deem a total loss as this should also been told to me following the first paid diagnostic test on 7/27 (day 1). This location is SCAM!! Now I have lost $2,400, my son’s vehicle and now he no longer has a car.
I plan to warn others on every platform of this horrific experience so that this does not happen to anyone else!! Not to mention, I work hard for my money and saddened that now I have save to try and get another car for my son. I want my money back!!!
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July 2024 by Arnaldo Mancebo
The service writer quoted me +$1,700 for a rack
and pinion plus other stuff that wasn’t needed. I have been a customer for about two decades and now I will no longer go to your place. A total disappointment.
I want a refund of the payment for a robbery and dishonest service.
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July 2024 by Marie Schiffrin
Great experience excellent staff
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July 2024 by Nope Nope
They used to be pretty good but they are price gouging now.
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July 2024 by Johnson Thomas
The service received was prompt. From picking up the phone call by the sales Manager Mr. Alejandro Lescano to next call for the completion of the service was prompt. He was kind enough to carry the replaced part to the reception and explain to me about the service done. Also on my previous visit, he took me to the shop floor and showed me the part that needed to be replaced with proper reasons. Personal touch matters a lot and Mr. Alejandro does it always.
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July 2024 by Joe Alterman
This was the second break job 12/2/2011 and it was done so well, I returned 7/12/2024. They worked well with me to get it fix, and offer options to fix the cause of the trouble. I will return again in 60K miles for more tires and breaks
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July 2024 by Ana Faria
My service was related to A/C repair. Alejandro, Firestone's staff, was very courteous and made the appointment and confirmed service will take a couple of days.
Service was excellent, the car was delivered ahead of schedule, which was very much appreciated since we needed the car with the air in working condition for a road trip.
All repairs were done to our satisfaction.
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July 2024 by Beka Rios
I'm sure the guys here are great at their jobs... the problem however is that they clown around too much and are extremely unproductive. For a Sunday, it was very slow and I came for one tire change. Didn't even bring the car, just brought the rim... I was there for over 2 hrs. So if you come to this shop, just plan to stay all day or leave and come back. Watching guys fool around in a car garage with vehicles needing work is not a good look. Won't be coming back.
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July 2024 by Simone Bellmas
Friendly and courteous staff. They always get the job completed the same day. If needed, they will stay after closing time for you to pick up vehicle....within reason :-)
