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February 2024 by Amy Davies
They were wonderful to deal with. I will definitely be back.
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January 2024 by William S.
No stars. I've been using this Goodyear for about 15 years and was great in the beginning under old management. I have a business with multiple trucks and personal cars that I always brought to them. Being work trucks they always did their best to get me in and out as quickly as possible. Not anymore, they don't care about their customers. I was there a week ago and had 2 tires put on with new valve stems and an oil change. Wake up this morning with a flat. Realizing it's just the valve stem I head up to Goodyear and explain they just installed a week ago. Their response we will have to charge you and you'll have to leave the vehicle for about 4 hours. Are you kidding me. Piss poor customer service. Drive to discount tire down the street. Never been there before. In and out in 20 minutes and no charge.
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January 2024 by Racheal Simpson
Absolutely horrible! Tried to scam me out of an extra $350 foe tire pressure monitors that work perfectly fine...shameful this place!!!
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December 2023 by Jorge Cordero
I have used the service for several years, due to the convenience of the location. But often there is something I have to ask them to look at again. On one occasion they left the oil filter in incorrectly and the car lost oil. They don't have much concern about quality. The worst thing happened when, upon a complaint on my part, the manager José began to fight with me instead of treating me like a long-standing client, simply because I asked him to review my case and he was more concerned about leaving early and closing. If you can, look for a more reliable place with better treatment, or check carefully what they do.
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October 2023 by Steven Jablonowski
I am from the west coast of Florida and my tires were bald and one of them blew almost to ft lauderdale. I called this store and asked if they had my tire size as I need 4 new ones. Mind you I had two kids in the car at the time. I was told yes we have them. Multiple calls were placed to ensured they had them. Upon tearing apart 2 of the tires. They came and told me they only had two in stock and their inventory was wrong. Do not go to this incompetent place.
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October 2023 by Alex Heroian
For 2 tires it took over 2 hours and all they had in stock were 1 brand that cost over $200 a tire. Came here because I hit a pothole in the plaza next door, should've drove with a donut to any other tire shop. They put my car on the lift, took the wheels off, then started working on 2 other people’s cars that came afterwards, while mine just sat there for 2 hours. Last Goodyear I will EVER go to.
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October 2023 by Steven
Scheduled an appointment with Enrique (super nice and educated us) to have 4 tires installed and aligned for 9:30am. Enrique ordered the tires in advance to prevent us from having to wait additional time. Arrived at the scheduled appt. Was advised once again the wait time would be 1-1/2 to 2 hours. Waited for 2-1/2 hours, was advised the car would be ready in approx 1 additional hour. Was advised by Enrique there would be a shuttle to take home if necessary. When asked for a ride, was told no one is here to provide the ride. Decided upon myself to Uber to work. At 2:02pm received a call the car was ready. Ending up to be a 4+ hour appt. When we picked up the car, paid in full, got into car and drove 3/4 of the way home to figure out the rear right tire had low pressure. We called back unhappy that we just left and drove back to Goodyear to have the tire filled properly. We checked the tires at home to find an excessive amount of petroleum like jelly all over our wheels (rims), spending 45 minutes with microfibers to remove (see pics). We understand it's needed to mount the tires, but it would be nice to see some effort in having it removed by the associate who mounted the tires. We are writing this review because we are unhappy that the wait time was much longer and twice as long as what we were originally told. In addition, having to return back after determining the tire pressure was incorrect-very low. In summary we are very disappointed with the service provided. Please do not respond with your scripted reply apologizing for the inconvenience. Take action, responsibility, and fix this. Goodyear client's need to know the the truth and facts.
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October 2023 by T W
I've been coming here for a long time, since 2018 at least. The staff is great and there's not much turnover, which is good. We get to establish a rapport with each other and its just nice. Everyone here, Enrique, Rafael, Christian, is very respectful, patient and kind. I ask A LOT of questions because I want to be informed and get the best deal of course and these guys are really great and do whatever they can to help me out. They always do a great job on whatever service I'm having done which is typically tire service, and my vehicle is always ready when promised, and most recently it was ready earlier than expected!!Goodyear offers great deals via email and stand by the offers. They even price match with goodyear online.I definitely recommend coming here if you want a car service center you can count on where the staff stays the same, is honest and does a great job!
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September 2023 by T W.
I've been coming here for a long time, since 2018 at least. The staff is great and there's not much turnover, which is good. We get to establish a rapport with each other and its just nice. Everyone here, Enrique, Rafael, Christian, is very respectful, patient and kind. I ask A LOT of questions because I want to be informed and get the best deal of course and these guys are really great and do whatever they can to help me out. They always do a great job on whatever service I'm having done which is typically tire service, and my vehicle is always ready when promised, and most recently it was ready earlier than expected!! Goodyear offers great deals via email and stand by the offers. They even price match with goodyear online. I definitely recommend coming here if you want a car service center you can count on where the staff stays the same, is honest and does a great job!
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September 2023 by Enrique F.
The worst customer support came in with a flat tire on the trailer. They don't work on Trayner ! 's at all and what they told me on the front counter they didn't have the tire I need they don't order tires for trailers and they want to send a flat tire on the trailer Comercial business owners don't bring a trailer they wasn't help
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August 2023 by Aurelio L.
$45 to change a trailer tire I'm providing and doesn't need balancing. 5 people hanging out in the service bay with only one car being serviced and I'm told I would need to leave the trailer and they can't work on it yet.
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August 2023 by Kyle Levasseur
Vivian has been fantastic recently! Great customer service! Made me feel really well taken care of as a customer! And respectful of my budget! Bravo Vivian. Doing a great job!
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August 2023 by Kenny Tor
I booked an appointment with Marco trough the phone to tire mount and balance, he told me 9 am. Two days later I get to the shop at 9 am. Then I had to wait till 11:30 just to grab my keys and leave the shop without the service. This message for the manager Enrique: Don’t work with appointments if you can honor them and waste my time. That’s not fair for the customers. 1 star for you guys
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July 2023 by Darryl Owen
they refused to replace my chip key after breaking it. replacement cost = $180
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July 2023 by Rafael R.
Had a flat tire, in one place they couldn't plug it, in another they wanted me to buy new tires, this place was able to fix my tire with no problem and at the right price!