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November 2025 by Eric and eyvonne Bognetti
I order a phone online for myself to pick up at this location. The phone was ready the next day on sunday.i go to the store pick up the and did not think anything of it. The rep gave me the did not scan it so I thought it works however not working the pick up status online still said ready for pick up mean while I had the phone for 5 days now however the pick up status says canceled so the store tells me ok u need to bring that phone back because our systems says we still have that because u did not scan the phone to be released u just handed me the phone bottom that store is ok however the rep sucks .
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October 2025 by K G
Josh is amazing. Great Customer Service and support. Highly recommend this location
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July 2025 by Gloria Siecinski
Probably the most helpful & talented team of phone pros. Shelby and Julian fixed my phone quickly and...NO ATTITUDE because I'm a senior!! What a team!!
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July 2025 by Loretta W
I promised her I would give her five stars, and here they are
Shelby was such a blessing helping me switch from Metro PCS to AT&T. I was nervous but she explained everything so clearly and was so patient with me.
The price is a bit more than I’m used to, but the service is much better and I do love my new phone This is the best experience I’ve ever had from any cell phone store. What a gem, Thank you, Shelby and the rest of the team at the Spring Hill location
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June 2025 by Barbie Casper
I was told by AT and T that I could return my trade ins to this store. The guy there told me no we couldn’t since we purchased the phones from BJ’s like that should make a difference it is still At and T. Well now going back and forth with AT and T for over a month trying to send in my trade ins I lost over 800.00. So thanks a lot for not wanting to do your job. The rep from AT and T said he definitely should have taken the trade ins and that they are an authorized AT and T dealer. Beyond pissed right now.
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May 2025 by Miguel Angel Escamilla
Very friendly and professional team
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May 2025 by Gilbert Mathews
This experience was truly amazing!
The customer service representative Nadia was a true professional and very helpful.
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April 2025 by DIOCESAN BISHOP CALVIN BEY
Very clean store very helpful staff
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August 2024 by kimberly youssif
I’ve been an AT&T customer for years. I pay my bill on auto pay so it’s never been late. I went and purchased a new phone at this store. My recommendation to all customers is to find a different AT&T store! I can’t even give them a one star. The manager is completely rude, their sales person can’t even put a screensaver on correctly… I looked the store up after I bought my phone and I find out they don’t even have a 50% rating buyers beware… Travel to a different store is my recommendation.?
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July 2024 by Theresa Morelli
Patient, informative and helpful!
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June 2024 by Frank Fernandez
Your member that was serving me was so nice and kind and knowledgeable about the situation that I was in and handled like professional. Great work AT&T you have a keeper
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May 2024 by Alphasig92
Little sad they didn’t have what I wanted in stock but all in all got no complaints excellently staff.
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March 2024 by Diana Eleanor
I was there today and it was truly a really great experience. (Which is weird to even say about a phone store - almost always a pain in the a$s.) John and Chris brainstormed to REALLY help me save a ton of money. Huge thanks to them both-I'll be back!!
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March 2024 by Jacqueline Roy
If you live in Hernando county you may as well head to the store on commercial way because the one on Mariner hasn't helped us yet. They just send us to the one on commercial way. Don't waist your time at the one on Mariner
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February 2024 by Brandon Schick
Walked in with a bill issue. Justin Eddie and Will put their minds together and were able to save me over $100 on my bill! Definitely will be coming here going foward. The store is nice and clean and very professional looking
