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December 2025 by Cait S.
Jimmy was so great and helped me get my battery swapped and put the replacement in for me. Thanks so much for the help Jimmy!
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November 2025 by Chitchat
Let me begin by saying that this store is the worst auto shop I have ever visited. It all started on Sunday when I took my car to the shop to have it serviced by a young lady whose name I do not know. I asked her if she could please test my car battery, explaining that I had a vehicle speaker installed in my Jeep, which I believed was causing my battery to drain. She proceeded to check my battery with a machine and informed me that it was low and that I needed a new starter for my 2022 Jeep Wrangler. I asked her if she could provide me with a price so that I could place an order for the replacement, as I needed to get to work. She quoted me approximately $230. I agreed, and she mentioned that if I paid for it now, I would have the part by Tuesday. I told her I would go home and discuss the issue with my wife. When I got home, I explained the situation to my wife, and we decided to go ahead with the repair since I needed to commute to work. The next day, however, my vehicle wouldn’t start, so I had to take an Uber to work. This was not a major issue, but I called AutoZone to order the part, only to be told that it wouldn’t arrive until Friday. This news was quite disappointing. I then contacted my local mechanic, who was able to obtain the part from Advance Auto Parts and fix my car by Tuesday. When Tuesday arrived, my mechanic replaced the part and informed me that it wasn’t the starter that was the problem; it was actually my battery, which had no cells left. Consequently, I ended up spending $600 on Uber rides to work, as well as for the new starter and labor for my car. I had to ask my wife to drive my car back to AutoZone to get a new battery. I called to explain my situation to another employee and requested to speak to the manager, as I was quite frustrated. A man named Aaron answered the phone and identified himself as the manager. I said it was nice to talk to him and proceeded to explain my story, asking for the name of the young lady who had informed me about the starter. He explained to me that there was no one matching the description I provided who worked there. I found that strange. He then asked me to give him my information so he could look it up, which I had already done, in order to leave a message for the store manager named Keith. I agreed to provide my information and mentioned that my wife should be at the store with my vehicle to replace the battery since I am still at work, an hour away from home. He responded that he thought she was there. I thanked him and wished him a good night. I realize this story is quite lengthy, and I am very frustrated about having spent unnecessary money on parts I didn't actually need when I really required someone at this job to perform their duties properly. I hope that Keith, the manager, can return my call tomorrow. P.S. I believe Aaron was a manager based on the store sign my wife sent me, but I could be mistaken; I'm just going by what I see.
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November 2025 by Whitney Meyer
After a disastrous experience visiting pep boys to try to get my battery changed, I was mentally preparing myself for another long, drawn out, overly expensive, and frustrating process to actually get it done. The entire process from checkout to leaving- including installing my battery, took less than 15 minutes. Staff was very friendly and professional. I wish I’d just gone here to begin with!
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October 2025 by Jessica Burke
Excellent customer service at this specific location!! Definitely 5 ×⭐
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October 2025 by Beth Pickett
Thank you Arynn. I would have been there forever trying to fix that headlight. You were my knight in shining armor today.
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October 2025 by Edward Leskauskas
Kevin M., was very knowledgeable and helpful. we had a pleasant conversation and hes a nice helpful guy. appreciate his work!
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October 2025 by Tina Hennessey
Had a flat tire in their parking lot Keith came out and helped me plug it change it aired it up just made me feel really good so thank you very much Keith and AutoZone
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October 2025 by Cass Lee
I had a wonderful experience here, my car battery died unexpectedly and I found online they had the best price. All the staff inside was super helpful in finding the battery and even though the price online was different in store they honored the price I found. The manager Keith especially was so kind and even offered to replace the battery himself even though I was broken down at the circle K near the shop. I will definitely go to this specific autozome for my car needs in the future
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October 2025 by isaac martinez
good people and good service.
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September 2025 by Criselda DeLeon
Holly was quick and very knowledgeable. It was a pleasant experience to have my battery replaced in my key fob as she provided superior customer service. It was my first time here and won't be my last.
Lt. Criselda
Salvation Army of Hernando County
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September 2025 by Matthew Michalski
Huge shout out to the store manager at this location. Keith is a massive sweetheart who helped me install replacement battery terminals in the parking lot with his own tools. I truly expected to be pointed to a wall of terminals, only to buy something that might work and brave the challenge alone at home, risking the inability to drive somewhere should I mess it up. Keith was not about to let that happen. I can see why he is the store manager!
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August 2025 by Brandon A
Been here countless times and the employees have always been helpful. When the starter went out on my truck and I couldn’t even jump it to drive home Keith replaced my starter for me in the parking lot! I am forever grateful for the employees that work here and would recommend this place to anybody looking for an auto parts store.
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August 2025 by Alex Reed
Stranded in AutoZone… Keith to the rescue!
I had my windshield replaced and the tech never tightened down the bolts holding my windshield wiper arms on. I drove through a rainstorm and they basically flew off! I pulled into autozone and Keith went out in the pouring rain and fixed them and replaced my broken wiper blades. I love this man.This review goes out directly to Keith, the Store Manager. He’s a legend - get this guy a raise AutoZone!
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July 2025 by Kerry Bear
This is the store I go to when I need auto parts. I came in about a week ago a half hour before closing. The one employee who was “working” was sitting on a stool between the registers eating.
I told him I needed new windshield wipers and he quickly got me squared away. I asked him if he could put the new wipers on for me, because I don’t want to do it incorrectly. He asked me if it was raining. I told him that it was drizzling, but nothing where you would need an umbrella or anything. He walked with me outside, put his hand out and said “No I can’t do it. I’m not allowed to do things in the rain.”
I’ve probably gotten three pairs of wipers at this store and never had a problem. Now it’s never been drizzling, but I also have friends who have worked at automotive stores and they say that that’s not true and that you’re supposed to help as part of your job.
I just said OK and I took them home and I called a friend to come over and help me. I was not impressed.
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July 2025 by ProdByKfeezy
Noah and Madelyn were very respectful and helpful great customer service and in a timely manner thanks
