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March 2024 by Mia Cintia
We are pulling our money from this bank. They charge us too much to get our own money out in the form of cashier's check or money order.
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December 2023 by Raelee Russavage
I have had my accounts with PNC for 15 years or more. They are always helpful no matter which bank I go into in any of the states I am in. I had an issue with some criminals who got money out of my checking accounts through Zelle and PNC was quick to close everything, issue new accounts and put my money back into my new accounts. Be aware that the criminals today even had the PNC phone number displayed on the phone so you think you are talking to the bank.
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October 2023 by T
I found the staff to be friendly and efficient. They were pleased to see me and I am happy to have a bank that has live employees at their branch. Thank you
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January 2023 by Luciana Pires
I was there this morning my representative was Sophia strong she was adorable she was professional she was very nice and atentative she explain to me all the answers and questionsI was really happy with her service she really deserve 10 10
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August 2021 by Shemeica Wilson
Worst banking experience ever….. Crooks, Crooks, Crooks
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August 2021 by Megan Morse
Drove from Orlando to fix my account issues, and they fixed me up just like that. Very pleased with outcome. Thanks!
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July 2021 by Super Bam
What a horrible bank! Not enough time to explain all the ways they fall short on customer service. Just hope you never have to use the branch or the customer service line. Just terrible
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June 2021 by Miguel Medina
The manager is absolutely useless; She quoted bank policies that did not exist and failed to justify not accepting a deposit. The bank staff was completely rude and worthless. This branch should is the worse bbva I have ever visited.If you as a branch manager or staff sites a policy, you shall be able to guide the customer to such "policy" you can't just tell a customer it is a "policy." I can believe that saying this like that is an acceptable practice. This is a management failure. I will make sure to report this to the BBB.
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February 2021 by rex donahough
I've used this bank for years with ups and downs financially they've been helpful all the way through...
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December 2020 by D.B. Cooper
Not good. No flexibility and most people who work for bbva have no answers. Don’t even bother calling the customer service phone. Useless, absolutely, useless. Horrible experience since opening the account 6 months ago.
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December 2020 by Heidi Jones
Why, why, why BBVA, do you make it absolutely, unreasonably hard to make payment online or over the phone?! You only take Visa or checks? What is this 1983? Extremely frustrating the hoops one has to jump through to make a payment.
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October 2020 by Bill Sherman
Second worst loan experience of my life.. their rules and regulations are just unacceptable.. even after you have paid off the loan.. would not do business again..
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October 2020 by sara hassan
Worst people ever. No help at all. Do not bank here. They were extremely rude on top of it all.
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July 2020 by Gtx Hemi Rush
Steven Jackson surpassed our expectations in regards to mortgage refinancing. We highly recommend Steven for all your financial needs, he is a trusted expert in his field and his experience is top-notch. Steven listens to his clients and assists them with the best options available. We've wouldn't of met our financial goals without Steven's compassion, understanding and endless attention to our needs. With many thanks, Miceli/Stewart
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December 2019 by Andy Jones
Horrible customer service. I called this bank to say I was coming to open an account and was told I needed to arrive before 5 pm (I was not impressed by the phone eddicate btw, but I ignored this red flag) I proceeded to drive an hour to the bank. When I arrived at 440 I was told to take a seat. They were expecting me. Looking around I was the only customer in the bank. I waited for Michelle to finish socializing before calling me into her office. She then informed me that because it was so close to 5 she wouldn't be able to help me open a business account. I informed her that I called ahead and said I'd make it before 5 and was told it was ok. Also I drove an hour based upon that information. She then questioned my decision to use their bank since I was so far away. I said I'd be moving to the area and my business is here. She continued to try to convince me to use another bank with more locations. I was quite surprised and irritated that I was hearing this. She kept repeating that it was too close to five and giving me this patronizing 'get out of my office' smile. Perhaps she wanted to go home or perhaps she looked at me and thought I wasn't worth the effort. Who knows. It definitely wasn't because of "insurance reasons"as I've been in banks past 5 before. I just up stood up, walked out and told Karen (who answered the phone) that she should have told me before I drove an hour that I had to be finished by 5, not just arrive by 5. I interrupted her in the middle of her excuses to tell her that a simple apology would suffice. WOW. Never had such a poor customer service experience at a bank. I've had accounts in all major institutions for 5 different businesses. I've had banks fight over my business. This bank has been around for some time but it's no wonder why it hasn't taken off. I don't recommend anyone use this bank. Really, their own employee (Michelle) didn't even recommend it. I should have listened to the other bad reviews in Google.
