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April 2024 by KMW
Very unprofessional staff. The front desk associate is new and has no clue what she's doing. She even admitted so on Friday when I was there, saying the old receptionist quit bc the job was getting to her too much. Then today, the hygienist started yelling and throwing a fit because I would not agree to their ridiculous upcharges and deep cleaning. I was scheduled for a regular cleaning, since they couldn't do it 4 days ago when I was there. I took yet another day off of work for this cleaning because the front desk associate made a mistake and did not schedule me on a day that cleaning hygienists were there (Fridays.) After the hygienist today gave me an estimate of several hundred of dollars, and I refused and said I'll just take a regular cleaning, the one that my insurance 100% covers, the hygienist started yelling hysterically. Very embarrassing for not only me but for her as well. After putting up with her literally in my face yelling for several minutes, I got out my phone and told her the whole situation was being recorded on my phone and that they were being reported for insurance fraud and to the dental board for trying to scam their patients and refusing/neglecting proper patient care. She said- Good! Tell them my name is Sherry! And proceeded to tell me what an entitled, demanding brat I was being. It took other associates working there to come get her out of my face and kept telling her to walk away and cool down. I have NEVER been spoken to like that, especially in a professional office setting where I was the patient. I am very confused on why she got so hostile, all over a cleaning! The dentist I saw on Friday said I have wonderful teeth and gums, that I only needed my bottom wisdom teeth pulled so they gave me a referral. Yet when I showed up today to get my cleaning, this particular hygienist refused to do one unless I got the deep cleaning, that my insurance does not cover. It is my mouth, my teeth. All I needed/wanted was a regular cleaning, like the dentist from Friday said. I have no other issues with my teeth. But this hygienist threw an absolute fit when I refused the additional, higher priced, uncovered services. There was absolutely NO reason for her wild behavior. They just lost 4 patients, as I am now canceling my children's and husband's appointments as well. I would greatly appreciate someone reaching out to me about this incident.
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March 2024 by Florida cracker
Love this place!!! Don't ever go to Aspen Dental!!Thank you guys,Tim H.
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March 2024 by carolyn altizer
Great staff; the assistant Raven & dentist Carl were very personable & made my visit pleasant. Prices are reasonable.
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March 2024 by Baby Aza
I went in there today for a exam Because one of my Brackets fell off of my teeth so I got there about a hour ago and I had signed some patient papers but they couldn’t take my insurance because the did not accept my insurance that wasn’t a problem because I could pay out of pocket so I finally got called and I got my exam for my teeth so after that I went inside another room so I can have another exam so they saw that one of my brackets fell off my teeth the orthopedist came and examined my teeth and he saw one of my brackets fell off my teeth so I proceeded to ask them if they could be able to take of the brackets off my teeth since one of brackets fell off my teeth and they said that they can see what they can do so I also told them That since I was paying for the exam that I can pay extra money for them to take my brackets off my teeth since one had already fell off so I never received any confirmation on that then a lady comes in doesn’t say Hi or anything put the arm rest of the chair down all aggressive and I thought that was pretty Rude but I did not say anything and I kept my composure so at this point I still haven’t received any confirmation on if they can take my brackets off of teeth even though one of my brackets where already Fell off and was willing to pay extra money for that procedure a few minutes went by and they are telling me that they can’t do that here even though it’s a Dentist and orthodontist place that is what your supposed to do so they recommended to this other Bright now and orthodontist center on commercial way and mind you they never specified what Orthodontist it was and I looked it up myself when I got home then when they pulled me into the room the same lady that did not introduce herself and put the arm rest down on the chair aggressively she sat there and the orthodontist was on the other side of me he pulls the chair down and pulls the light on doesn’t even give my any type of glass for the light to see your teeth and proceeded to say do you want any glasses? Because the light was so bright in my eyes they could see I was squinting that was so unpleasant and unprofessional and they never took the brackets off my teeth and I left that place exactly how I looked still with one bracket off very uncomfortable I don’t recommend this place at all
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January 2024 by Joanne Sallitto
Iv been to a few different places for my teeth n have been unhappy.BIGHT NOW is Aces if u need ur teeth work on this is the place to go.Not only r they friendly, they r very respectful.
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January 2024 by Linda Leigh Sulser
My wait time for dental cleaning was 40 minutes in the chair. Carl did an excellent job once he started. After speaking with the doctor and being prescribed two medications, I found my pharmacy never received the prescriptions. I had to call the office to find that no prescriptions were in my chart and that they needed to follow up with the out of office doctor. Still waiting at the time of this review
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December 2023 by Sandy Tapper
Read this : I haven't been to the dentist in years, I freak out cry and never go back for follow ups. If you are like me this is the place for you. I was greeted by wonderful staff, who also took great care of me. The dentist Dr.Doerner was amazing and funny, so was Jenny. I maybe crying but it's tears of joy. Aside from creating my own commercial for this location, I just can't explain how awesome of it experience it was. I am honestly not even afraid to go to the dentist for my next appointment. Please if you're afraid of going to the dentist, give this place a try they are Awesome
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November 2023 by William Faris
Good, competent care based on my experience (I am 73 years old and still trying to keep my natural teeth in my head!). Went in this week for a scheduled cleaning. Found one minor issue which will be corrected tomorrow. Prevention is the best cure.
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November 2023 by Mark Gjurashaj
Staff are very friendly but was told I needed a deep cleaning before I could get a routine cleaning. Got x-rays though so if I get them through another provider I'll get a bill. ? ?
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November 2023 by Marie Newhouse
I have a fear of a dentist but this dentist made sure I was numb he was compassionate and patient .Would not go any where else I would recommend him to others. My experience with the staff was excellentMNewhouse
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October 2023 by Jon Pucillo Sr
I feel my consultation went extremely well. They were very thorough.In explaining my procedures in layman's terms. With the extent of Work that has to be done. It gets very confusing. I have had a lot of experience with dentist. In my 60 years with the same mouth.Dr Doerner made me feel very comfortable , like he was actually listening to what I was trying to achieve. His confidence in his abilities to communicate the Procedures Step-by-step, That had to be accomplished , Made me feel comfortable with moving forward. The whole staff at Bright Now , was very professional , And knowledgeable in their respective fields. Overall I give the whole experience a 10 out of 10. I will be calling first monday morning to schedule my first appointment. To start this long journey.Thank you Bright Now.
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October 2023 by Jennifer
Had my first visit. Wonderful.Everyone so nice, very competent.Carl, hygienist, explained more than any I've had before and he was very gentle.Very glad I found them after my not so great experiences at Shyuab and Weeki Wachee dental.
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October 2023 by Christopher Maher USA
Nice people but it was the end of the day and I felt rushed. They told me what the total would be then when the procedure was over they added another $50...not professional. They should have eaten that cost and corrected themselves. I asked about the vicoden script they gave me and never got an answer...they were pushing me out the door so they could clean up and go home.
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October 2023 by FLORIDA’S A TEAM
I have to be real with you, folks—I absolutely despise going to the dentist. And I bet a lot of you feel the same way! Being 46 years old, I've encountered my fair share of dental professionals, but let me tell you, the team at Bright Now! Dental on Springhill Drive in Springhill, Florida—Mike, Dr. Aaron, and Misty—have completely blown me away with their exceptional treatment. I've never been cared for and communicated with so well during any dental procedure. These individuals provide top-notch customer service, making sure you understand every single detail. In my book, they deserve a solid five-star rating! #Boombaby
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August 2023 by Sydney Renstrom
The staff was very friendly and nice. But my experience quickly turned sour when they threw medical jargon at me, had me quickly sign paperwork and then gave me a quote for a treatment plan over $425. I hadnt been to the dentist in 2 years because of personal matters but I still brushed my teeth regularly without any pain/issues. I explained I only wanted the cleaning covered by my insurance and would revisit the more thorough cleaning when I could afford it, they refused. My insurance company also tried to get me my covered dental plan care and this location still refused. My only option was to pay out of pocket or go to another dental office. Why am I paying for a dental plan that provides 2 free preventative cleanings a year if I cannot use it? Due to the lack of empathy for financial situations, I feel the office only cares about finding causes to charge patients for extra profit. I will not be returning.
