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November 2023 by Tom Dishman
It all started when we had an accident, my insurance company told me to give Joe Hudson a call. I dropped off my car, one week later and was told that the repairs would take one week. 2.5 weeks later they called me to pick up my car, I paid and picked up the car.I got home and started to look at the car, 25 spots with dirty in the paint, 2 spots with unrepaired rock paint chips were not repaired and a dripping paint mark. There is zero quality checks!!! I called and they informed me that this happens all the time, their paint booth needs replaced and people are always complaining about paint work. The Regional Manager called me and said he would look at the car personally and get back to me the following day. Never heard from Bob Gleeson again. They were nice enough to come pick up the car, called me hours later to return it, I asked" So you took care of the paint chip repairs?" They went out and said we will need to keep your car another couple of days, the chips are still there.There is more to the story but 5 weeks later, yes 5 WEEKS later, my minor repair was finally completely.AVOID THIS SHOP!!!Services: Painting
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November 2023 by Tom D.
BEWARE OF JOE HUDSON COLLISIONIt all started when we had an accident, my insurance company told me to give Joe Hudson a call. I dropped off my car, one week later and was told that the repairs would take one week. 2.5 weeks later they called me to pick up my car, I paid and picked up the car. I got home and started to look at the car, 25 spots with dirty in the paint, 2 spots with unrepaired rock paint chips were not repaired and a dripping paint mark. There is zero quality checks!!! I called and they informed me that this happens all the time, their paint booth needs replaced and people are always complaining about paint work. The Regional Manager called me and said he would look at the car personally and get back to me the following day. Never heard from Bob Gleeson again. They were nice enough to come pick up the car, called me hours later to return it, I asked" So you took care of the paint chip repairs?" They went out and said we will need to keep your car another couple of days, the chips are still there. There is more to the story but 5 weeks later, yes 5 WEEKS later, my minor repair was finally completely. AVOID THIS SHOP!!!
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November 2023 by Fevid Morales
They was good they kept me informed of everything that was going on with the car very happy good job guysServices: Painting
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October 2023 by Loren Jae
Highly recommended. Helpful and honest staffs/company. They do the job well done.
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May 2023 by Anthony Saponara
Did wonders on my Altima! Super friendly, perfect work, and informative! They went above and beyond and even pained over all scuffs and chips! Thanks so much!will be back!
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April 2023 by Valerie Jenkins
Office staff was very rude and dismissive when I asked for a quote. Then told me to go to the dealership because they do not do small repairs like steering columns or ignition replacement. I was trying to get a quote to get my car repaired after it was broken into and damaged.
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March 2023 by Kathy B.
CONSUMER ALERT -- Joe Hudson Auto Body on Wendy Ct in Spring Hill (behind 19, just south of the Twistee Treat and Take 5 Oil Change). We had a minor scrape from hitting a support beam in a parking garage in downtown Tampa. Insurance said to take it to either Joe Hudson or one other shop. Got the estimate, were told to bring it in on 3/20 and it would take 5 days. Dropped it off at Joe Hudson on 3/20 at 9:30 am. Text on 3/20 said estimated completion date 3/27. Text on 3/21 said "your Toyota repair is underway" and see you in 6 days. Text on 3/22 said the repair on your Toyota is underway" and "on track to be completed on 3/27. Text on 3/23 said "vehicle now in body". Text on 3/27 said "we are nearing completion. If we encounter any delays, we'll call you." We arrived at 4:45 pm on 3/27 and the car had never been touched. It had been sitting outside for the entire 7 days. It was covered in dust/pollen. They said their paint booth had gone down twice. I mentioned the texts and got "well, that's just a 3rd party automated system. We don't control that." I asked why they hadn't bothered to let us know the repairs were being delayed and was told "We're not going to call every customer to tell them our paint booth is down." We spent nearly $500 on rental car for nothing. All they needed to do was call us to say, "There's going to be a delay." At the very least, apologize for the confusion over the text messages.
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March 2023 by Pete Reed
They have been working on my van for a month. Still not finished. Maybe another week. Not a happy camper.Service: Body & Trim
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July 2022 by Megan Mulock
Our insurance company sent us to this shop for repairs after being rear ended. They skimmed over the car poorly and quickly, the guy didnt notice multiple areas of damage that we ended up having to point out to him. Took it in for the repairs 2 weeks later when they said all the parts were delivered. After a week of working on the car, they called and said they thought the bumper was only one piece. They didn't realize it came in 2 separate pieces, so the car was not done yet since they didn't order all the necessary parts. They said we could leave the car there for another week until the other part was delivered or we could pick the car up and bring it back when the part was delivered. We picked the car up, the low inverter coolant light had come on the day we were hit, we told them about it, they did not even check that yet and said they'd look into it when the car was brought back to finish repairs when the part was delivered.It's been over 3 months now and the part still supposedly has not been delivered. They've had no communication with us unless we call them. The last time i called to see if we could bring the car back to be finished, they let it slip that the part wasn't even ordered yet. In the meantime, the engine light keeps coming on more and more frequently, I told them this and he said they may have to take it to the dealership because they may not be able to figure out why the light keeps coming on.We had to pay the deductible for the car to have repairs begun, and the other person's insurance will not reimburse us until repairs are completed. Again, it's been over 3 months and they still don't have the necessary parts. This is the worst dealings I've ever had with a car repair shop. Waiting over 3 months for a part of a bumper to be delivered since they were so incompetent that they didn't know what all was needed to complete necessary repairs when they originally ordered all the needed parts.Absolutely do not take your vehicle here if you want it repaired correctly I'm a timely manner.Update: 7/12/22. We still have not heard one word back from them yet on the parts still needed to finish the repairs. Not about the engine repair light that keeps coming on either. This remains the worst repair shop and experience I've ever had. Hopefully I don't have any long term damage from the light that's been on since being hit in February.Services: Painting
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July 2022 by Yanzi Hong
Bob and Jeff are the best they are so helpful for my car and they are very fair priceServices: Air conditioning
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May 2022 by Holly Vaughan
I have been dealing with an accident damage for about 6 months now. We finally found what I thought would actually fix my car! I called 40.mimutes before my scheduled appointment to get an estimate. I needed to push the time back. When I called, the guy that answered the phone, before even asking me my name, he asked me what insurance company. I told him All-State. He said they don't write for all state. So I told him I have to check with my husband since he made that appointment. After speaking with my husband, I called Joe Hudson back. I told him that my husband talked to a lady and all state on a 3 way conversation. Joe Hudson was requiring a CCC1. They went through this whole process and you're telling me you don't write for all state? He told me I have to call All-State and find out which body shops write for them. He THAN asked me my name. I told him. He said yes I see your appointment but she manually put your name in. Theirs no order because we wouldn't have received one since we don't write for them. Than why did she set an appointment. His response? Well she told you the wrong information. He could careless. After this interaction, I WILL not do business here. And you may want to better train ASHLEY since she "told me wrong"
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January 2022 by kamazza14
*BEWARE* WORST experience with auto body shop I've ever had. I emailed them my estimate for repair after having told someone on the phone I was going to do so. A week goes by, nothing. I call and the woman has to search my email to find it and says oh we'll get you parts ordered etc. I asked if they had even seen my email, she said they get 10,000 emails a day, so if I hadn't called, they wouldn't have seen it. Weeks later on 12/8 when I'm scheduled to drop off my car, I show up and no one is in the office. I waited and waited before I finally walked to the back where they work on the cars and have to yell for someone to get anyone's attention. The next day I call for estimated time of repair, no update.Two days later on 12/10 I call for an update and estimated time frame for repair. They had disassembled the bumper and found more damage so they would need to order a new bumper and headlight. A few days later I call again, still waiting on parts. Called again, parts finally came. Called again when the car was about ready and they claimed they were still waiting on insurance company to pay for supplemental damage. I asked if they would hold my car until payment and basically said in other words yes. By this time I've contacted my insurance company and spoke to the supervisor of my claim and he says they had not gotten a request until 9am that morning, which was right after I called the repair shop. So they had never sent it. They were now holding my car from me because they failed to make the request for supplement payment the day they found the additional damage over a week before. I dropped my car off on. 12/8 and didn't get it back until 12/22, two weeks later, for a simple replacement of bumper, grill, and headlight. Although the staff was friendly, I was not kept updated and they dropped the ball. Travis did step up at the end to keep me updated and I really appreciated it. When I got my car home and used it at night I noticed the headlights were two different colors. They did not put the LED bulbs from my old headlight in the new one. It also means they didn't even check to see if it worked because if they had they would have spotted it right away. I didn't even go back for this because I didn't want anything to do with them anymore. I will most definitely never go to or refer anyone to this shop.Services: Painting
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January 2022 by Nicole Rozier
And it continues. My husband picked up my car today for me as I work night shift. I get up to look at it…of course after business hours…the hood is scratched, the head light broken, the grill scratched…did no one do any quality control before handing the car over?!? I can’t imagine how long it’s going to have to be gone again. It’s already been 3 weeks without a car. I just can’t at this point. Please do your research before choosing a repair shop. Don’t just use what the insurance recommended place. I wish I had.Service: Painting
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December 2021 by Katie Mazza
*BEWARE* WORST experience with auto body shop I've ever had. I emailed them my estimate for repair after having told someone on the phone I was going to do so. A week goes by, nothing. I call and the woman has to search my email to find it and says oh we'll get you parts ordered etc. I asked if they had even seen my email, she said they get 10,000 emails a day, so if I hadn't called, they wouldn't have seen it. Weeks later on 12/8 when I'm scheduled to drop off my car, I show up and no one is in the office. I waited and waited before I finally walked to the back where they work on the cars and have to yell for someone to get anyone's attention. The next day I call for estimated time of repair, no update.Two days later on 12/10 I call for an update and estimated time frame for repair. They had disassembled the bumper and found more damage so they would need to order a new bumper and headlight. A few days later I call again, still waiting on parts. Called again, parts finally came. Called again when the car was about ready and they claimed they were still waiting on insurance company to pay for supplemental damage. I asked if they would hold my car until payment and basically said in other words yes. By this time I've contacted my insurance company and spoke to the supervisor of my claim and he says they had not gotten a request until 9am that morning, which was right after I called the repair shop. So they had never sent it. They were now holding my car from me because they failed to make the request for supplement payment the day they found the additional damage over a week before. I dropped my car off on. 12/8 and didn't get it back until 12/22, two weeks later, for a simple replacement of bumper, grill, and headlight. Although the staff was friendly, I was not kept updated and they dropped the ball. Travis did step up at the end to keep me updated and I really appreciated it. When I got my car home and used it at night I noticed the headlights were two different colors. They did not put the LED bulbs from my old headlight in the new one. It also means they didn't even check to see if it worked because if they had they would have spotted it right away. I didn't even go back for this because I didn't want anything to do with them anymore. I will most definitely never go to or refer anyone to this shop.
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December 2021 by Robert Devito
I could not be happier with the repair job and the way my case was handled. My car looks like new.
