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February 2024 by Herman VanWinkle
I just love going to the Chase Bank it's their very friendly people and they get the job done for me and I appreciate it
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December 2023 by Greg
Terrible only 2 teller windows. Corporate was like yeah looks.good build it. Chase wants to chase people to another bank.
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November 2023 by anon ymous
Fat girl with glasses brown hair and eyeliner wings has bad customer service skills, I have never met anyone that rude anywhere even at Fast Food joints. Will not be going to this location again.
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October 2023 by Tom Jones
I've never has anything but an Excellent Experience here ... Just don't go when all the old people are there ....
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September 2023 by Samantha Kendall
The ATMs are always broken outside. It is ridiculous and a huge inconvenience.
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May 2023 by Brittney Smith
These past two days, I went to Chase, and I had Bernice help me, she made sure that my issues would be resolved. She didn’t give up, she kept pushing! I really appreciate her dedication and her hard work she truly cares for her clients. If I could leave more than five stars I would, she was beyond outstanding. I really appreciate her for getting to the bottom of the issues I was having! If you go to this Chase location I highly recommend Bernice. I love how she’s straightforward and to the point, that’s what we need! Such a dedicated hard working, respectful lady.
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March 2023 by Kelly Page
Staff is nice. Kerri helped me, she is knowledgable and super friendly.
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December 2022 by tommy's hondas
Try calling getting in touch with somebody on any account information very difficult here or try to set up an appointment so you can pull your money out it is a pain
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September 2022 by Rio D.
This is the worst branch ever. I think Chase transferred all their laziest and rudest employees in this branch. I rarely do any transaction in the bank and when I do, it's because I have no choice. Had a really bad experience with a banker years ago, gave us wrong information for a transaction. When we came back with all the "required" documents, we spoke to a different banker and half of what the original banker told us to get, was not needed! Wasted so much time on that transaction. 2 years ago, I made an appointment for a notary, on the phone I asked what I needed to bring to make sure it goes well. When we got there, they can't do the notary because we need to bring our own witnesses. Which was never mentioned when I made the appt. weeks ago. By the way, they move in slow motion. The excuse was, we don't offer witnesses anymore, but they failed to mention that when I spoke to the same branch when I made the appointment. So, that's another waste of time. Then, when my girls opened a bank account, I took them to the bank just to show them how to use a teller - just in case a machine is not available. By the way, it was not busy. There was no one in the teller line. The teller was so rude, acted like it is too much work for her to deposit my daughter's money manually. I tried to be nice, and kind of explain that I am showing the girls how it is done with a teller. I just got a look from the teller. My daughter's comment was, "are you sure we can deposit money through them, maybe that's not their job?" Yeah, I worst brank ever. All I hear from them is excuses after excuses so that they do not need to do anything.
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September 2022 by Meeko S. D.
How do I begin...if you don't want good service, go to this Mariner branch. Most of the employees here are experts in making you so mad because they are so lazy and rude. They will give you so much excuses why they can't do what you needed done without even checking. It's like, they will say no first before they check if they can actually help you. Every time I walked in this branch, I came out very frustrated. Customer service is gone. It is so much better to deal with machines. By the way, there used to be one teller, that was really really nice and the only person who actually looks like she wants to help. I haven't seen her in a long time. The last 3 times that I had to go in this branch, it was disappointing. One time, I had to take care of something and this branch was just too rude and not helpful, I ended up going to Tampa to get what I need done. Which ended up an easier and nicer transaction. This was before the branch on SR50 opened. Whoever is managing this bank is not good with his/her job.
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April 2022 by Lisa Monson
Wire transfer was absolutely painless thanks to melody and the super friendly staff. Excellent branch
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April 2022 by Teresa Fuller
Cannot speak to anyone at the Mariner Boulevard Branch by telephone?? It just rings and rings and then finally says "No one is available and to call back" If you call the 800 #, you are transferred outside this Country where I REFUSE to discuss my $$ with another Country. Its' Pitiful!!!
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April 2022 by JC McCann
Tara, Melody and Kim all went WAY out of their way to help my wife and I with an extremely difficult and urgent problem of corporate putting a hold on a large check. While I am beyond frustrated that corporate withheld our funds and gave us a huge headache, we are so thankful these ladies were willing to figure it out for us.
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February 2022 by Jorge Perez
Went to this location at 1205 pm on a Friday. Line of 8 people waiting on only 1 teller. This is ridiculous hire more people. Super slow service.
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January 2022 by Melissa Duarte
I just filed a complaint with corporate. The banker I dealt with there today was rude and horrible. Chase had my money from a deposited check that cleared and chase back office was refusing to give me my funds due to what she said was a back office decision due to my paycheck being different amount from last week. That's illegal and the corporate office released my funds and is doing a investigation on the bank. They have no right to dictate my pay from my work and when I can receive my funds after the check has cleared, I should've called a lawyer. Chase, You messed up Mariner Location!!! I hope this banker gets fired. She is nasty and so is the Manager. They never even answer there phones. I hope corporate closes them down.
