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October 2025 by Celina Ponte
One of the best customer services ive ever had Trisha was very helpful and ashley setting my stuff up
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October 2025 by Jaime Peters
Jenny was amazing she went above and beyond with helping us and did her thing...we can't thank her enough we really appreciated what she did for us 😁
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September 2025 by Ashley Poynter
The girl that helped me was awesome!
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August 2025 by bri purvis
Jada was so helpful! She made sure we were getting exactly what we expected and took her time, never rushing us along even when another customer came in. She even gave me her personal number so when my phone comes in the mail I can call her and go to whatever store she is at for help setting it up!!! Thank you Jada for such great service😁
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July 2025 by Brianna Guy (BreezyPeezy)
came here to leave a review for the most patient customer service agent and employee, Arielle. came in yesterday for two phones and home internet and even though the process was a bit lengthy, she did her absolute best to get everything figured out for us and was SO very patient with us. she gave us a high quality experience truly.
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July 2025 by jude
this metro store sucks. i’ve lived in this town for years and this is by far the worst metro store in the area. i went in about a month or 2 ago and the employees charged me double the price just to activate my phone and switch the phone number onto my new phone, and then tried to convince me it was taxes. the manager of the stores in the area told me i’d get a refund, and i never did. i called back to talk to someone about my refund and the employees forgot to put themselves on mute and talked bad about me and said they would write my phone number down and the manager would give me a call back. i never got a phone call, so i’m assuming they never wrote down my phone number. they are unprofessional, and rude. they swore multiple times while i was in the store, and even gossiping in front of customers. i will never come back to this store again.
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July 2025 by Chris Lopez
Do NOT come to this store. A lady by the name of Ariel today denied and lied to my sister who had an unlocked phone from T-Mobile to activate on her line and she said it was black listed and was trying to stick her to buy a new phone instead of activating the one she brought. Also we asked for her to call the district manager and she denied that too. Instead of just helping customers they force them to buy phones. I will continue this until something gets done with this store or Ariel.
We decided to go to another dealer and without a problem they activated her new phone....
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June 2025 by Amandankyle Roberts-Stogner
Ashley and Jada were so extremely helpful. Best customer service! Very helpful! Tries to get you the best deals! Literally just left the store and told my bf i had to immediately come leave a review because they deserved it that much! They made us feel like we have known each-other for ever. Thanks for your pleasant service and awesome help will definitely be coming back more often for our metro/phone needs!!!!!!!
Amanda & Kyle Roberts-Stogner
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May 2025 by Nicholas Colao
Ash and her friend helped me out very graciously today. Got my phone working for me. I would recommend this store to anybody.
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February 2025 by c f
I wanted to commend two employees, Arielle and Leah for there excellent customer service. I had a crazy situation that no one has seen before or ever even heard of where an active phone number was being billed by two separate providers. The number was ported from one carrier to another and both carriers kept blaming the other for why both companies are still billing for the same number, which makes no sense as only one company has the phone line/account with that particular cell number. Anyway, Arielle and Leah called both carriers with me and had them conversate with each other to fix this issue as trying to do it myself, each carrier blamed the other carrier. These two employees are a great asset for this company and are an excellent model on how all employees and companies should be. I hope corporate sees these reviews and congratulates them on an amazing job and realizes what assetsthey have!!thank you Arielle and Leah!!!
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January 2025 by Michele Benard
Worst customer service of if I could leave no stars I would. Ariel the employee was horribly rude and should not be working with customers she basically called me stupid I was doing what the call center told me to do do not do business here
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January 2025 by jessica jeffers
I walked into this store a few months ago after a very stressful day of trying to get the phone I wanted on a reasonable budget. Arielle and E took care of everything and made it the best customer service experience I’ve ever had. Until yesterday when I walked back in and once again Arielle was there and once again took care of everything and made yesterday my new best customer service experience. Arielle Santos is a rock star and goes above and beyond to help customers out!! Thank you for having such great employees!!
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December 2024 by Deborah Stowe
I told him I'm disabled I cannot be left without a phone he didn't care
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September 2024 by Stephen Sauer
Me and my wife came in and she got exactly what needed answered and taken care of and left us with smiles on our faces. Great to have a strong that knows what they are doing thank you Ernest and Leah
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September 2024 by Victoria Turney
I'm so happy to find a store with people that know what they are doing and got exactly what I needed done pat yourself on the back guys well done
