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March 2024 by Jennifer Young
Sally was incredibly patient with me and helped me find what I needed, within my budget. She spent extra time making sure that she transferred over all of my data, as I have no idea how to do that. She spent a very long time making sure that all of my needs were met!
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March 2024 by Michelle Snoha-Miranda
I walked in, was helped immediately, picked my phone and was on my way in less than 45 min.
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February 2024 by christina Gutierrez
I reached out to this location due to this is where I did my upgrade, I found out that the lady who did my purchase automatically added insurance to my phone plan without my permission or acknowledgement. When contacting the store again and speaking with the store manager Ariel she was very rude and disrespectful and told me I had to contact the owner to get my refund she was not very interested in helping me. I believe she needs more training on customer service
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January 2024 by Jesse Cortes
Arielle went above and beyond today considering I used to work for metro I was seriously impressed management so should give her a raise....
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December 2023 by Alexandra Avella
Ariel was AMAZING. She brought my Verizon bill which was $400 down to $100 a metro. I could cry. If you go there you need to specifically ask for her
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December 2023 by Nancy Flowers
The girl that helped me was great. She went way out of her way for me. Thank you very much for all of her help. Her name was kahli
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October 2023 by Yoli Live Life
If you visit this location ask for Ariele she's so helpful gave me the best customer service. Her co worker Gail is also a great team player they work so excellent together . Ariele made sure I got the phone I wanted she went beyond customer service for me, I much appreciated her for making it happen. This company should be proud she's on your team.
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October 2023 by Dore Lozano
Arielle is the name of the lady helped me a lot when I was there some days ago.she was really nice and professional. I recommended this place 100 %
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September 2023 by Shannon Durante
Unfortunately I have to give 1 star in order to leave a review, however it deserves no stars.A few months ago I went to this location to add a new line to my existing account. Within a few days I had to return the unused phone because I no longer needed it.It turned into an absolute nightmare because the sales representatives were unable to help me, as they were both very young girls and completely unknowledgeable and extremely rude, aside from lacking any customer service experience.It was more important to worry about what music they wanted to listen to, texting and taking their breaks, than to help a loyal customer of several years.The only thing they kept saying was to contact customer service, which I did several times but had been disconnected several times.When I finally was able to speak with customer service, they asked to speak with one of the sales representatives in the store. Neither of them wanted to speak with customer service and it was more important to text on their phones, than to do their job.They couldn't refund me all of the money I paid for the new phone and accessories I purchased.I will NEVER go back to this location again.
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August 2023 by Fred Sebastian
Lacking knowledge and customer service at this location I was in Zephyrhills they are a top notch location there over 2 years of great service and problem solving.
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April 2023 by Laura Cottrell
Very friendly, very helpful nice young gentleman. Has made my husband and I laugh everytime we're in there! You need more employees like him!!
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March 2023 by twix 2013
Went in to go buy a phone yesterday,was told I have a upgrade available so I said yes as long as i get a discount or free phone.I paid full price $499.99 plus for a Iphone 11 no discount nothing. They did not disclose that if I were to purchase the phone it would be non-refundable with a upgrade, however they slapped upgrade on there even though it was not upgraded I did not get a free phone or a discount so I went to go get a refund they tried to say oh it says upgrade so we cannot give you a refund and when I threaten to do it my way and take it to small claims court she started yelling at me and telling me that I threatened her and she called the police on me and had me removed so if you want to get a phone from them and then realize you can't get a refund just know that when you go back they'll call the police on you, the manager Skylyn was very unprofessional. You don't treat customers like that!
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March 2023 by Robert Prescott
If you need a new phone, cases, change of plans or technical support, this is the place to go. They have very knowledgeable people there, with no sales pressure.
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January 2023 by tera defazio
Went into to the Spring Hill Dr. and Kass circle location today was served by Sam! She had excellent customer service skills and went above and beyond to help me with quite a bit I needed help with. She is amazing. This is always my preferred store to go in always a pleasant experience. Thank u again Sam for all your help! Very helpful and knowledgeable. Highly recommend this location.
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December 2022 by Joseph Burgess
Always very helpful for someone my age 72, it's nice to have knowledgeable people behind the counter that take the time to show an older person things he doesn't know especially about the phone
